I have a few issues with VAC, and this is how I find the system is broken.
1. Zero Accountability- If files are lost, taking to long, there is no internal way to have them sped up or answers provided. This includes lost mail etc.
- My case in point, PTSD reassess was supposed to start Oct 15, I never received the paperwork to begin this, I called in, said it was on the way to me, a week later same response, finally I started to call in daily. It took them 8-10 weeks to realise I was never sent the original paperwork. So they faxed it to me. Infuriating to me that I was getting fed the blanket answer that it is on the way. Was I able to get an answer or reasoning as to why, no, i was just belt fed the BS Answer.
2. Changing the rules- "The 16 week start to finish goal does not work for us, so it is 16 weeks when it hits Step 3" Its not about what works for you, its about what works for the servicemen and women that need the services VAC provides. If you are having issues hiring, or retention, then look at why you can not hire, solve those problems, do not come back and cause us more grief or wait times. That is in no way fair to us.
3. The reassessment. Why is this goal 16 weeks. We have already been awarded the condition, It should not have to go through the whole process again. You sent us the paperwork to have us fill it out. With direct questions for what you are looking for, with direct answers. Each condition has a different questionnaire, with spots for the exact wording and responses you want. Realistically this should be wham bam thank you mam. This is not an initial application, VAC has already awarded a medical condition, now its the time when they figure out the severity of it and award accordingly.
Anyone else feel like the system has major issues?