Personally, I have had mixed results.
Problem - As a PRes, when completing required paperwork to the best of my understanding, four months ago. Attending the meetings, as I understood them, getting signatures as I thought.......notice NO Guidance from my local JPSU, my unit signed off of my paperwork and off it goes to Ottawa for approval, last month.
Solution - After a busy summer, last week I started asking my PRes unit where the approval was and the "deer in the headlights" response was the start of the fight and last minute stress that members should not need to be going through. I spent 7 days scrambling for answers, where if I had of better understood what JPSU does to start with, instead of relying on my Divisional System, I would have reduced panic stations and have better educated my own unit in the long run. I now have approvals, have offended my Div System and JPSU is glowing here for their efforts to meet a member's needs, but the phyric nature required to for JPSU to perform it's job has not built many bridges that were barely existant to start with. I can not stop praising the efforts of my local JPSU worker, he pulled it all together and let me know the few parts I honestly missed. He made it happen, so that Ottawa JPSU could approve my request. Based on my initial request, I would have been denied outright, and my PRes unit would have simply said "so sad".
While the above example admits pros and cons, the message is this is how an "informed PRes" member is challenged to apply and get the appropriate support, as and when needed. How many are lost due to systemic problems that I went through?