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The Parade Square => VAC and other Soldiers' Benefits => Topic started by: Mediman14 on July 01, 2015, 11:26:57

Title: VAC wait times
Post by: Mediman14 on July 01, 2015, 11:26:57
Does anyone know what is the average wait time for VAC to start processing disability claims? It seems like it takes 2-3 months before it is started after submission.
  I have read somewhere that VAC is now at 24 weeks vs 16 weeks,! Has anyone heard/ seen the same?

Thanks
Title: Re: VAC wait times
Post by: wings1 on July 02, 2015, 01:14:25
I am at 40 weeks right now and not expecting to hear anything until the end of sept which brings me to 52 weeks . 16 weeks to 24 weeks is a joke
Title: Re: VAC wait times
Post by: dunlop303 on July 03, 2015, 11:43:40
Unfortunately it is extremely slow, all documents were provided on Dec.2.2014, just reached a desicion on June.22.2015.. Then they mail you a form asking how you want your money, + 1 week, the. You scan in back In 1 minute via my vac account and it takes them up to an additional 2 weeks to deposit your money... And I had to involve the onbududsmens office, otherwise I bet I'd still be in "adjudication"

So, 29 weeks to reach a decision. And payment if made this week (still waiting) will be 31 weeks.
Title: Re: VAC wait times
Post by: Mediman14 on July 03, 2015, 17:12:59
So I guess that the Ombudsman office was useful. How long did it take them to resolve it? I thought about going thru them! I already made contact with the Minister's office about 3 weeks ago now, no response yet,!
Title: Re: VAC wait times
Post by: slayer14 on July 03, 2015, 19:36:11
I am up to a year now, it took 19 weeks to start processing my file after they received all documents. Then another two months before it was approved. Then another two months before I was a specialist doctor to determine how much disability and it is supposed to be another 16 weeks after that before they let me know but I am still waiting.
Title: Re: VAC wait times
Post by: dunlop303 on July 04, 2015, 11:08:12
Same thing happened to me, email O'Toole directly and restate the problem and tell him your going on a Month with no response from his office and your disappointed ect. I did that and they called me the next Morning.

They called the lease adjudicator and pushed my file along. From they involvement to decision was about 2 weeks.
Title: Re: VAC wait times
Post by: BinRat55 on August 08, 2015, 08:48:28
I submitted my claim through RCL on 1 Jun. According to the website (My VAC Account) I am at step 2 since 23 Jun. It does say that VA has to have a decision within 16 weeks... I know of a co-worker who submitted after me and already has a pay-out. Unless i'm being fed a line...
Title: Re: VAC wait times
Post by: RobA on August 08, 2015, 19:37:20
I've been waiting since November for PIA. Have disability award @ 100%. Taking forever for PIA
Title: Re: VAC wait times
Post by: Teager on August 08, 2015, 20:37:01
I've been waiting since November for PIA. Have disability award @ 100%. Taking forever for PIA

I'm curious I submitted for PIA end of May and the letter I got said 10 to 12 weeks for a decision to be made. Have you inquired about your PIA? Did they give you the same timeline?
Title: Re: VAC wait times
Post by: ninjapixie on August 10, 2015, 14:32:43
I am approaching the 20 week mark. I know that isn't bad at all compared to some of you. Anyone know if getting the Legion involved would help speed it up? I did submit my claim through them. Thanks
Title: Re: VAC wait times
Post by: Tcm621 on August 10, 2015, 21:35:44
I submitted my claim through RCL on 1 Jun. According to the website (My VAC Account) I am at step 2 since 23 Jun. It does say that VA has to have a decision within 16 weeks... I know of a co-worker who submitted after me and already has a pay-out. Unless i'm being fed a line...
I submitted Apr 20 with all documents in by April 28. I've been step 2 since May.
Title: Re: VAC wait times
Post by: dunlop303 on August 11, 2015, 10:59:34
With anything physical its long, as soon as it goes beyond their "standard" reach out to the VAC Ombudsman's office and they can help push it along. But even doing that mine was 30 weeks.
If its for PTSD or anything like that, they usually payout %10 really quick as soon as its diagnosed, then after a few months they pay out the rest after a full clinical investigation.

Your friend could have been paid quickly if it was a stress injury. I know I was and a bunch of people I served with as well.
Title: Re: VAC wait times
Post by: BinRat55 on August 12, 2015, 08:22:49
... If its for PTSD or anything like that, they usually payout %10 really quick as soon as its diagnosed, then after a few months they pay out the rest after a full clinical investigation.

Your friend could have been paid quickly if it was a stress injury. I know I was and a bunch of people I served with as well.

That makes sense.

I submitted for Coronary Neuropathy (I had a mild heart attack on the range... during a PWT3... February... 3 feet of snow...) and I have been seen by 4 Dr's, 3 lab tests and bloodwork up the hoop!! I would have thought it was fairly cut and dry (I am being released 3B as a result of this as well...).

I'm fairly patient and thanks to the advice of others on this forum I have other options. Thanks all.
Title: Re: VAC wait times
Post by: Towards_the_gap on August 12, 2015, 17:38:09
Applied 10 April for a MH claim....Was told 16 weeks from 17 April for a decision - last friday in other words...Monday send a secure message asking for an update, find that my profile has been updated saying that the application is at Step 3, and that as it is over 16 weeks I should expect a decision letter shortly. Get a secure message telling me it's at head office for another month when they expect to give me an answer....

Ombudsman contacted today, will let you know how it pans out.
Title: Re: VAC wait times
Post by: BinRat55 on August 13, 2015, 07:42:11
Squeaky wheel gets the grease I wonder? I personally would wait the 16 weeks as Gap did, which would put me mid Sept. If there has been no change, I'll do the same and see if there's a commonality. Maybe we just gotta "poke the bear"... or threaten to tell mom...

 :nod:
Title: Re: VAC wait times
Post by: Towards_the_gap on August 14, 2015, 16:07:30
How long does it normally take for the ombudsman office to get back to you?
Title: Re: VAC wait times
Post by: dunlop303 on August 14, 2015, 17:09:21
It took a few days. less than 2 weeks though. But they get real information for you atleast and talk to the supervisor of adjudication.
Title: Re: VAC wait times
Post by: the 48th regulator on August 14, 2015, 19:22:03
How long does it normally take for the ombudsman office to get back to you?

I have used them many times and never waited longer than 48 hours

dileas

tess
Title: Re: VAC wait times
Post by: Towards_the_gap on August 15, 2015, 07:56:20
Interesting, I haven't even heard back saying they had received my e-mail, let alone were doing anything about it. That being said, it is that time of year.
Title: Re: VAC wait times
Post by: BinRat55 on August 17, 2015, 15:02:38
In speaking with VAC earlier this afternoon, I received some clarification (clearer to ME at least...) - It's not 16 weeks from the time they receive your application nor is it 16 weeks from the time you enter in step 2. Only when you reach step 3 does the 16 weeks start ticking. And even then, it's much like soccer penalty time - they can run over as long as they have to based on the time wasted previously debating.

Step 1 and 2 - limitless (10 - 24 weeks is the "norm")
Step 3 - 16 weeks (maybe, depending, perchance, perhaps...)

Title: Re: VAC wait times
Post by: blackberet17 on August 17, 2015, 15:05:17
There is also the restarting of the 16-week clock. If documents are missing or further required to complete your claim, such as a medical opinion, clock stops, restarts once doc received.
Title: Re: VAC wait times
Post by: Tcm621 on August 18, 2015, 16:03:45
In speaking with VAC earlier this afternoon, I received some clarification (clearer to ME at least...) - It's not 16 weeks from the time they receive your application nor is it 16 weeks from the time you enter in step 2. Only when you reach step 3 does the 16 weeks start ticking. And even then, it's much like soccer penalty time - they can run over as long as they have to based on the time wasted previously debating.

Step 1 and 2 - limitless (10 - 24 weeks is the "norm")
Step 3 - 16 weeks (maybe, depending, perchance, perhaps...)

This is what it says on MY VAC regarding my claim:
Quote
All your supporting documentation was received on April 27, 2015. You should expect a decision letter within 16 weeks of this date.
16 weeks from April 27 was yesterday and I just entered step 3.
Title: Re: VAC wait times
Post by: CountDC on August 18, 2015, 17:25:01
Noted that it says SHOULD EXPECT not WILL RECEIVE.  Covers them well.
Title: Re: VAC wait times
Post by: BinRat55 on August 18, 2015, 17:37:17
This is what it says on MY VAC regarding my claim:16 weeks from April 27 was yesterday and I just entered step 3.

So if I were a bettin man and could do math (putting two and 2 together  ::) ) you would come out at 32 weeks - 16 weeks from step 3... plus your 16 weeks from Apr 27.

Is it just me, or is anyone else getting major conflicting information from everywhere? Depending on who you speak to at VAC it could 16 weeks, 24ish weeks, a year and a bit...
Title: Re: VAC wait times
Post by: Tcm621 on August 18, 2015, 22:23:15
So if I were a bettin man and could do math (putting two and 2 together  ::) ) you would come out at 32 weeks - 16 weeks from step 3... plus your 16 weeks from Apr 27.

Is it just me, or is anyone else getting major conflicting information from everywhere? Depending on who you speak to at VAC it could 16 weeks, 24ish weeks, a year and a bit...
Not just you. Confuse and conquer.
Title: Re: VAC wait times
Post by: blackberet17 on August 19, 2015, 11:44:07
Yeah...
Title: Re: VAC wait times
Post by: ayo23 on August 19, 2015, 18:15:39
Just dropping by to show you my timeline:
8 Jan 2015 = Claim handed in to VAC office
8 May 2015 = They finally started looking into it.
19 Aug 2015 = Decision letter was in my mailbox.
Title: Re: VAC wait times
Post by: Tcm621 on August 20, 2015, 16:44:14
Here was my reply from VAC. It spells out pretty clearly that it is 16 weeks from date of recieving all documents.

Quote
The service standard for processing new claims is sixteen
(16) weeks as of April 27, 2015[This is the date I had all my docs in] Standard processing
time has been exceeded in your case, a message will be sent to
our Head Office to this effect. A
Title: Re: VAC wait times
Post by: SteadyPolaris on August 20, 2015, 16:49:07
I am at 40 weeks right now and not expecting to hear anything until the end of sept which brings me to 52 weeks . 16 weeks to 24 weeks is a joke

My last claim took 13 months. If the nurse can't handle it and has to hand off the decision to an actual doctor a year is what I would expect.
Title: Re: VAC wait times
Post by: wings on August 23, 2015, 15:52:27
sitting at 52 weeks this week . and being told it could be until mid October . Beyond frustrated with this entire process 
Title: Re: VAC wait times
Post by: BinRat55 on August 24, 2015, 07:44:53
Wow... 13 months. 52 weeks... Has there been anyone on the OTHER side of this turmoil? Anyone been relatively quick... and by relative I mean 24 weeks or less?
Title: Re: VAC wait times
Post by: RobA on August 24, 2015, 14:07:27
Just dropping by to show you my timeline:
8 Jan 2015 = Claim handed in to VAC office
8 May 2015 = They finally started looking into it.
19 Aug 2015 = Decision letter was in my mailbox.

Good or bad result?
Title: Re: VAC wait times
Post by: BinRat55 on August 24, 2015, 14:19:56
Good or bad result?

Either I guess - an answer is an answer, right?
Title: Re: VAC wait times
Post by: ayo23 on August 24, 2015, 15:43:01
Good or bad result?

Good result. It was what I was expecting.
Title: Re: VAC wait times
Post by: BinRat55 on August 25, 2015, 08:05:57
Fair enough.

Let me try the question again - I have read many many many posts on people waiting stupidly long times, such as a year or more. Has there been anyone on the OTHER side of this? Has anyone managed to come away from VAC with a bonafide answer (good or bad) within 6 months or less?

Just curious...
Title: Re: VAC wait times
Post by: ueo on August 25, 2015, 11:05:28
Yes, 3 issues with the same condition. Submitted late November last. Adjudicated and approved in May this year. Given the complexity of the issues and my difficulty in obtaining civilian medical support, I find this refreshing. Dealing with the system is difficult tho' as the call center seems loathe to get you through to the local office. However, once  contact is made the process appears to motor effectively.
Title: Re: VAC wait times
Post by: BinRat55 on August 25, 2015, 11:12:28
Submitted late November last. Adjudicated and approved in May this year.

So, 24 weeks-ish... and given a Christmas / New Year's break in the middle I'd say you managed well.

Good for you. And best of luck with your issues.
Title: Re: VAC wait times
Post by: Towards_the_gap on August 28, 2015, 01:01:49
Applied 10 April for a MH claim....Was told 16 weeks from 17 April for a decision - last friday in other words...Monday send a secure message asking for an update, find that my profile has been updated saying that the application is at Step 3, and that as it is over 16 weeks I should expect a decision letter shortly. Get a secure message telling me it's at head office for another month when they expect to give me an answer....

Ombudsman contacted today, will let you know how it pans out.

Nice little surprise today, and on my birthday no less. Get home to see a voicemail asking me to call someone at VAC. Call em up, get told a favourable decision has been reached (today in fact) and what I would be expecting and how to go about accessing it, plus the $500 for financial advice. And here's the shocker...... after all that, the poor girl on the other end of the phone asked 'how are you doing anyways???'. I actually burst out laughing and said 'you're the first person at VAC to ever ask that, thank you!'.

Kudos to her though, she sounded petrified throughout the whole conversation, I imagine some of her calls are to persons a lot more pissed off and far less affable than I!

So less than 2 weeks after dropping a line to the Ombudsmans office and I get a result 2 weeks earlier than VAC said they would get back to me. Kudos to the Ombudsman and to those waiting, make your case known to them! They can't help that what they don't know about.
Title: Re: VAC wait times
Post by: BinRat55 on August 28, 2015, 08:52:00
Priceless!!

I'm happy that you are finally at a milestone and hoping you conquer MH - don't let it conquer you. Happy birthday BTW - mine was 2 days ago... went on to my VAC account hoping for a little birthday news... Lol! No such luck!

I love that you never sunk that poor VAC girl. Some people are just genuinely nice and good. We need more of them.
Title: Re: VAC wait times
Post by: PMedMoe on September 01, 2015, 16:23:54
I can't remember when I applied, but I received the letter saying my decision was pending in late May (I believe they had received all my info as of 16 May) and just received the decision (5%) in the mail today.



I also went and got Veteran's plates today...   ;D
Title: Re: VAC wait times
Post by: BinRat55 on September 02, 2015, 10:45:48
I can't remember when I applied, but I received the letter saying my decision was pending in late May (I believe they had received all my info as of 16 May) and just received the decision (5%) in the mail today.



I also went and got Veteran's plates today...   ;D

Seems pretty close to the 16 week mark from step 3 (I assume it went to step 3 in May)... not bad. Was 5% close to what you were expecting?
Title: Re: VAC wait times
Post by: PMedMoe on September 02, 2015, 11:42:22
Seems pretty close to the 16 week mark from step 3 (I assume it went to step 3 in May)... not bad. Was 5% close to what you were expecting?

Yes, it was at step 3 in May.

To be honest, I wasn't even sure if I'd get anything, so I was happy with the decision.
Title: Re: VAC wait times
Post by: BinRat55 on September 02, 2015, 12:11:55
Awesome. I am retiring 3B and was actually encouraged to apply for "what ails me"... this (so i'm told) makes VAC aware of the meds i'm on and should be covered when I transition out. I'll bet they are scratching their heads on my applications -

1. Heart attack on the range during a PWT3 (so, coronary something or other)
2. OSI / PTSD (This was difficult as one can imagine - I felt like a money grubber, like why should I get paid because I went away, and sometimes i'm still there...)
3. Diabetes Mellitus. I was diagnosed with diabetes a few years back just after I came back from Bosnia...

Now, again, i really don't expect much (if anything) with the exception of VAC acknowledging and possibly covering some of my meds on release. I take 14 pills a day which will be quite costly when DND isn't picking up the tab.
Title: Re: VAC wait times
Post by: PMedMoe on September 02, 2015, 12:50:08
Now, again, i really don't expect much (if anything) with the exception of VAC acknowledging and possibly covering some of my meds on release. I take 14 pills a day which will be quite costly when DND isn't picking up the tab.

I hear ya.  I didn't put down my hypothyroidism because it couldn't be attributed to military service.

What I did put in for was called "Cumulative Joint Trauma".
Title: Re: VAC wait times
Post by: BinRat55 on September 02, 2015, 12:57:21
And after 27 years, joint trauma can really "cumulate"  :bowing:
Title: Re: VAC wait times
Post by: Tcm621 on September 02, 2015, 13:03:23
I hear ya.  I didn't put down my hypothyroidism because it couldn't be attributed to military service.

What I did put in for was called "Cumulative Joint Trauma".

This is the hard stuff. How can I point to it being military caused if I don't have an accident when it injured something? I have been in the Military since I was 17 all my joint pain is related to the military in one way or another.
Title: Re: VAC wait times
Post by: PMedMoe on September 02, 2015, 13:12:57
This is the hard stuff. How can I point to it being military caused if I don't have an accident when it injured something? I have been in the Military since I was 17 all my joint pain is related to the military in one way or another.

Hence the "cumulative" part.  I did in fact have a slip and fall (on ice) during Basic, but it wasn't documented.  The decision is made on several factors (I don't have the paperwork here but I can add to this reply later).
Title: Re: VAC wait times
Post by: BinRat55 on September 02, 2015, 13:18:04
I had the same trouble with my shoulders... carrying the weight of my CoC Lol!!

Seriously - when my letter came back application denied (no indication of incident within a SDA) I called the BPA number they were so kind to give me. The lawyer assigned to me was absolutely unequivocally smashingly great! Did I mention she was great? Went to the hearing, she had my med docs with flags at roughly a dozen places in the file. I had a bit of work to do as well - I provided a 5 pager on absolutely every job I did and how it affected my shoulder. The panel was in 100% agreement when I left. Received a decision of 30% at 5/5 within two months.
Title: Re: VAC wait times
Post by: Tcm621 on September 02, 2015, 14:02:21
I had the same trouble with my shoulders... carrying the weight of my CoC Lol!!

Seriously - when my letter came back application denied (no indication of incident within a SDA) I called the BPA number they were so kind to give me. The lawyer assigned to me was absolutely unequivocally smashingly great! Did I mention she was great? Went to the hearing, she had my med docs with flags at roughly a dozen places in the file. I had a bit of work to do as well - I provided a 5 pager on absolutely every job I did and how it affected my shoulder. The panel was in 100% agreement when I left. Received a decision of 30% at 5/5 within two months.

Awesome. That will help me a lot.
Title: Re: VAC wait times
Post by: blackberet17 on September 02, 2015, 15:22:14
This is the hard stuff. How can I point to it being military caused if I don't have an accident when it injured something? I have been in the Military since I was 17 all my joint pain is related to the military in one way or another.

Have a read through the Entitlement Eligibility Guidelines on cumulative joint trauma. Note, it applies to weight-bearing joints! Then, build your case from there, by documenting (as noted above) every trade you had, the numbers of hours spent over days, etc., to meet the guidelines. May seem like a lot of work, and it sure is, but hopefully it helps towards a favourable outcome.

http://www.veterans.gc.ca/eng/services/after-injury/disability-benefits/benefits-determined/entitlement-eligibility-guidelines/cumuljd
Title: Re: VAC wait times
Post by: Halifax Tar on September 02, 2015, 17:33:52
Sorry to side track but I have been told the NVC was/is actually a liberal initiative that was put into law on or around 2005/2006.

Can anyone confirm for me that this the truth and and that that is when the lifetime pensions ended and 1 time lump sum payouts began ?

Google is my friend but all I keep finding is stuff from 2011.
Title: Re: VAC wait times
Post by: RobA on September 02, 2015, 18:38:30
Pretty sure that's not correct. I'm sure Harper would have made damn sure there was no ambiguity about that if that were the case.
Title: Re: VAC wait times
Post by: Teager on September 02, 2015, 19:05:03
The liberals brought the NVC in but with the Conservatives and NDP fully supporting it.

This explains the facts.

http://www.ombudsman-veterans.gc.ca/eng/blog/post/287
Title: Re: VAC wait times
Post by: Tcm621 on September 02, 2015, 19:51:59
The liberals brought the NVC in but with the Conservatives and NDP fully supporting it.

This explains the facts.

http://www.ombudsman-veterans.gc.ca/eng/blog/post/287
IIRC it was also supported by the RCL.
Title: Re: VAC wait times
Post by: Halifax Tar on September 02, 2015, 20:05:13
Thanks guys.  And the change from life time pension to lump sum, that was part of the original plan by the LPC not something added on by the CPC once in government later ?
Title: Re: VAC wait times
Post by: PMedMoe on September 02, 2015, 21:49:55
Hence the "cumulative" part.  I did in fact have a slip and fall (on ice) during Basic, but it wasn't documented.  The decision is made on several factors (I don't have the paperwork here but I can add to this reply later).

Okay.  Decision based on:

Medical condition arose out of (or is directly connected with) your Reg F service;

And based (again) on: Statement provided, MPRR, PHE on enrolment, medical exams dated (etc), QOL questionnaire.

So, just be as precise and honest as you can.

Seriously, I just went through my release medical and the Doc was bringing up stuff I didn't recall (until after discussion) and things I had never been notified of.  During your service, it's a good idea to get copies of your med docs about every five years or so....
Title: Re: VAC wait times
Post by: RobA on September 03, 2015, 14:52:54
Re: wait times.

I had an application for the PIA for a very long time. My case manager told me they were waiting for a medical report from the OSI clinic. Fair enough.

Just wqs speaking to the regular operator at the 1-866 # and figured I'd ask her if that report had come in. At first she said no but then did some digging around. Apparently the system is somewhat complex. Eventually she found the report, sent in in July, "tucked away" somewhere.

She explained that case managers don't often have to "dig around" like the phone operators and as such they can sometimes find things that the case manager can't.

So maybe worthwhile to call them.instead of the case manager all the time.
Title: Re: VAC wait times
Post by: blackberet17 on September 03, 2015, 15:39:06
Thanks guys.  And the change from life time pension to lump sum, that was part of the original plan by the LPC not something added on by the CPC once in government later ?

It was part of the original plan. It was all part and parcel of the NVC. The idea was to transition away from life-time monthly payments to the lump-sump benefit. As noted above, the Liberals (party in power at the time) were behind the original writing/drafting of the NVC, which was supported by all parties in government...and yes, certain Veterans' organizations (most of whom will swear until they are blue in the face they didn't agree with some/all of the NVC and it was forces upon them).

The Liberals lost the next election, the Conservatives took over, and have since taken the quote-unquote credit for bringing the NVC into being.
Title: Re: VAC wait times
Post by: BinRat55 on September 04, 2015, 10:02:28
Re: wait times.

I had an application for the PIA for a very long time. My case manager told me they were waiting for a medical report from the OSI clinic. Fair enough.

Just wqs speaking to the regular operator at the 1-866 # and figured I'd ask her if that report had come in. At first she said no but then did some digging around. Apparently the system is somewhat complex. Eventually she found the report, sent in in July, "tucked away" somewhere.

She explained that case managers don't often have to "dig around" like the phone operators and as such they can sometimes find things that the case manager can't.

So maybe worthwhile to call them.instead of the case manager all the time.

So... case manager? We have case managers? How do I know who MY case manager is? Are we talking about the same thing here? Forgive me, I'm a little confused... And these case managers / 1-866 operators... they can tell you what they are waiting for to go to decision? How do you know all this? Do others know this?

Not trying to be rude, but information for me can be dangerous, but lack of information is even more dangerous!
Title: Re: VAC wait times
Post by: Teager on September 04, 2015, 14:07:11
So... case manager? We have case managers? How do I know who MY case manager is? Are we talking about the same thing here? Forgive me, I'm a little confused... And these case managers / 1-866 operators... they can tell you what they are waiting for to go to decision? How do you know all this? Do others know this?

Not trying to be rude, but information for me can be dangerous, but lack of information is even more dangerous!

Case managers are assigned to veterans that have more serious injuries/illness or are needing or on a rehab plan.

When you call the main VAC line you can ask them to look at the status of your application.
Title: Re: VAC wait times
Post by: BinRat55 on September 05, 2015, 15:09:14
Ahhh... Thanks for the info!
Title: Re: VAC wait times
Post by: Mediman14 on September 05, 2015, 23:25:14
Well, where to begin! I submitted my application for OA (disability benefits) in JAN gone, been at stage three since Feb, 7 months later, I finally get my letter. What a surprise. I received a phone call from VAC telling me that they included OA application with the original injury (anterior labral tear) and not to expect anything.
    When open my letter, I went from 5% to 15%. Did they make a mistake? Why tell something different on the phone? Should I call?
Title: Re: VAC wait times
Post by: blackberet17 on September 09, 2015, 10:07:09
If you are not satisfied with the decision, you can request a Departmental Review. Go through the Bureau of Pensions Advocates to start the process.

There's no way of knowing, really, if they made a "mistake". The person you spoke to on the phone is invariably a completely different person from the one who drafted the decision.
Title: Re: VAC wait times
Post by: BinRat55 on September 10, 2015, 09:14:11
If you are not satisfied with the decision, you can request a Departmental Review. Go through the Bureau of Pensions Advocates to start the process.

There's no way of knowing, really, if they made a "mistake". The person you spoke to on the phone is invariably a completely different person from the one who drafted the decision.

I think Mediman was "pleasantly" surprised and not really wanting to go the Departmental Review route, but wondering if an initial 5% moved UP to a 15% was out of the norm...

My question to Mediman is where did you get the original assessment of 5%? I would hazard a guess (a guess right?) that your original application (anterior labral tear) would have been at 5% and they added something else (i'm sorry I don't know that "OA" means...)
Title: Re: VAC wait times
Post by: RobA on September 10, 2015, 11:18:42
If you are not satisfied with the decision, you can request a Departmental Review. Go through the Bureau of Pensions Advocates to start the process.

There's no way of knowing, really, if they made a "mistake". The person you spoke to on the phone is invariably a completely different person from the one who drafted the decision.

I'm pretty sure they did, since in 2013 my income was $7,000 less then it was in 2012, and 100% of my 2012 income came from earnings loss benefit (the same as 2013). Not sure how I can get $7000 LESS but still be charged a $6000 OVERpayment.

I'll call BPA again though. One final question though: they told me last time that they ONLY deal with appeals for the disability award decision. Not earnings loss, or PIA or CIB or any other benefit.

Was the receptionist wrong?
Title: Re: VAC wait times
Post by: blackberet17 on September 10, 2015, 13:03:28
My question to Mediman is where did you get the original assessment of 5%? I would hazard a guess (a guess right?) that your original application (anterior labral tear) would have been at 5% and they added something else (i'm sorry I don't know that "OA" means...)

I'd like to know if the 5% was something mentioned over the phone, or actually sent in writing. The OA (osteoarthritis) added on top of the labral tear would mean an increase in symptoms. From this added symptom, it is possible to receive a higher Medical Impairment rating, depending on its effect on your body - in the case of the hip assessment, the range of motion.

http://www.veterans.gc.ca/eng/services/after-injury/disability-benefits/benefits-determined/table-of-disabilities/ch-17-2006#t10
Title: Re: VAC wait times
Post by: blackberet17 on September 10, 2015, 13:09:00
I'm pretty sure they did, since in 2013 my income was $7,000 less then it was in 2012, and 100% of my 2012 income came from earnings loss benefit (the same as 2013). Not sure how I can get $7000 LESS but still be charged a $6000 OVERpayment.

I'll call BPA again though. One final question though: they told me last time that they ONLY deal with appeals for the disability award decision. Not earnings loss, or PIA or CIB or any other benefit.

Was the receptionist wrong?

Who is "they"?

If you look at the NVC, (and now we're way off the original topic) disability awards and CIB fall under Section 3. EL and PIA fall under Section 2. The Veterans Review and Appeal Board, while it has the mandate to hear any and all decisions brought before it, can do little to nil in determining EL and PIA. Disability Awards and CIB, however...
Title: Re: VAC wait times
Post by: Tcm621 on September 16, 2015, 11:11:50
So the 4 weeks came and went with no change to my status. I sent them a secure message on Monday and haven't heard a response yet. What do you guys suggest as the next step?
Title: Re: VAC wait times
Post by: BinRat55 on September 16, 2015, 11:30:05
So the 4 weeks came and went with no change to my status. I sent them a secure message on Monday and haven't heard a response yet. What do you guys suggest as the next step?

So, 16 weeks from 27 Apr would have put a decision letter in your hands by roughly mid August if I am correct. According to your statement back then (VAC said "Standard processing time has been exceeded in your case...") - is that where the 4 extra weeks comes into play?

They have a few more hours left to respond to you secure email, I would wait to see what they have to say first. If they give you the song and dance once again, I think this is where I would get the ombudsman involved. Keep you timeline crystal clear and all correspondence for them to see. Always cross your "I"s and dot your "T"s...
Title: Re: VAC wait times
Post by: Tcm621 on September 16, 2015, 16:14:09
So, 16 weeks from 27 Apr would have put a decision letter in your hands by roughly mid August if I am correct. According to your statement back then (VAC said "Standard processing time has been exceeded in your case...") - is that where the 4 extra weeks comes into play?

They have a few more hours left to respond to you secure email, I would wait to see what they have to say first. If they give you the song and dance once again, I think this is where I would get the ombudsman involved. Keep you timeline crystal clear and all correspondence for them to see. Always cross your "I"s and dot your "T"s...

The 4 extra weeks was there response to the first message saying the 16 weeks were exceded. I figured the ombudsman was the next step. I'll give the Ombudsman's office a call if I don't have an appropriate response by the end of the week.
Title: Re: VAC wait times
Post by: Tcm621 on September 16, 2015, 18:40:57
This seem like a form letter to anyone else?

Quote
We apologize that it is taking longer than expected to provide
you with a decision. At present, we have a higher than normal
volume of applications to process. This is temporary. We had
expected to provide you with a decision on your application within
the 4 week time line, unfortunately we did not meet that benchmark.
I have forwarded your email to the appropriate area of the Department
in hopes that your claim can be completed as soon as possible.
Once again, we apologize for the delay and we thank you for your
patience.
Title: Re: VAC wait times
Post by: Teager on September 16, 2015, 19:43:11
This seem like a form letter to anyone else?


That sounds like the response when you call a phone or Internet company. All my applications are past the timelines so I guess there pretty busy or maybe this is the norm and the "higher than normal applications to process" will be used more. Also maybe the CIB and lifting of PIA restrictions is the reason staff are more busy. I have a feeling the adjudicaters are swamped as there just doesn't seem to be enough of them.
Title: Re: VAC wait times
Post by: BinRat55 on September 16, 2015, 21:12:07
You know, i've always thought I would be interested in working at VAC. They should put a call letter out looking for those of in uniform about to take it off. We bring a lot to the table I would think.

That, and I hear Charlottetown is a very pretty city...
Title: Re: VAC wait times
Post by: ArmySailor on September 16, 2015, 21:45:14
They just had a massive hiring across Canada for several pools (CM/Client Service Agent/Disability Adjudicator) - I would expect it takes some time to get people on board and up to speed.
Title: Re: VAC wait times
Post by: Mediman14 on September 17, 2015, 20:46:41
I think Mediman was "pleasantly" surprised and not really wanting to go the Departmental Review route, but wondering if an initial 5% moved UP to a 15% was out of the norm...

My question to Mediman is where did you get the original assessment of 5%? I would hazard a guess (a guess right?) that your original application (anterior labral tear) would have been at 5% and they added something else (i'm sorry I don't know that "OA" means...)



OA meaning Osteoarthritis. You pretty much nailed it. The 5% was from the labral tear, the other 10%, I think it's from the OA but I'm not sure as the letter does not really say that except they just grouped them together. Just wanted to make sure that this is the norm...


Title: Re: VAC wait times
Post by: BinRat55 on September 18, 2015, 09:28:42
Years ago, before the days of lump sum payments, I submitted an application for a pension for an amputation on my right foot. Just that - they took my big toe. I receieved a call (not much has changed - it was over a year after my application submission) from VAC asking if it was ok if that actually added more to the application. See, in going through my med files, they noticed that I had to learn how to walk all over again and developed plantar fasciitis as a result. I of course said "Why not?" It resulted in an extra 1500 bucks!! Which back then was a lot.

I hear people today crying about "Geez they offered me $95,000... I won't get outta bed for at least 150..." I was blessed to get the $5000.00 I got for the removal of my toe. This very day I still have pain - lots of pain... but I remember being able to buy groceries for a year and that was pretty cool!!
Title: Re: VAC wait times
Post by: Teager on September 18, 2015, 14:32:04
Years ago, before the days of lump sum payments, I submitted an application for a pension for an amputation on my right foot. Just that - they took my big toe. I receieved a call (not much has changed - it was over a year after my application submission) from VAC asking if it was ok if that actually added more to the application. See, in going through my med files, they noticed that I had to learn how to walk all over again and developed plantar fasciitis as a result. I of course said "Why not?" It resulted in an extra 1500 bucks!! Which back then was a lot.

I hear people today crying about "Geez they offered me $95,000... I won't get outta bed for at least 150..." I was blessed to get the $5000.00 I got for the removal of my toe. This very day I still have pain - lots of pain... but I remember being able to buy groceries for a year and that was pretty cool!!

I get what your saying but be careful in what you say as it can easily offend here. A lot of guys who might be in a wheelchair for the rest of there lives and only get offered $100k or whatever. Remember they could say to you I will never walk again plus I feel pain everyday and I've lost out on my career.

You also mentioned before the lump sum time which would be when injuries were pensioned for life. I'm guessing VAC assessed your injury at the bottom of the scale which resulted in a lump sum amount and not pensionable. So many here know if they qualified under the pension system over life they would receive a lot more than the 95k.

Just bringing up an injury and saying others are crying over the amounts they get from VAC probably isn't a good thing to say as it will cause a lot of issues since you don't know the background of people's injuries.
Title: Re: VAC wait times
Post by: BinRat55 on September 20, 2015, 19:47:35
Tank you Teager for the helpful advice as I know all too well about how sensitive people are and just how words in print can be taken way out of context.

Much like this one - I was actually responding to Mediman14 on how VAC was able to put 2 and 2 together LONG before the days of the payout. And while I may have generalized my second statement, there was no intent on offending anyone here as I think we ALL know people attempting to take advantage of our Pension Act. No, much like you, I honestly believe there are a TON of vets deserving of the full amount offered and then some.

But I do know there are people who will milk it for all it's worth. I don't need background - I know human nature.

But, like I said - I don't think the people who are deserving of what they get and are grateful the Pension Act exists will actually take offence. They will more than likely agree with me!

My  :2c:
Title: Re: VAC wait times
Post by: BinRat55 on October 10, 2015, 15:39:05
Just a quick update (and a word to the wise):

I utilized the RCL as an advocate to assist me with my claim. So, here we are over 24 weeks into it all and I decided to contact VAC once more, only to discover that they have an "intent" to file, but no actual application yet. We are 24 weeks in and VAC had NO application from me. They said to contact RCL, which I did. I found out from them that it was still on someones desk as they were backlogged and I wasn't a priority (they - the Royal Canadian Legion - determined that my operational stress injury / PTSD was not "severe" enough based on what I had written) so they were apologetic and said they had hired someone in June to help and they were getting caught up now...

My application sat on someone's desk for almost 5 months. My release date may now be in less than 1 month and I have to start over. When I expressed my dissatisfaction with what had happened, they completely withdrew me from VAC.

Anyone wishing to utilize the RCL as an advocate for VAC - do your homework. I am not poo-pooing the Legion - they are good people, but I should have asked a few more questions and they should have been a little more... forthcoming.

Yuk. With my luck, I won't see any decision until next summer!
Title: Re: VAC wait times
Post by: blackberet17 on October 15, 2015, 16:11:23
Just a quick update (and a word to the wise):

I utilized the RCL as an advocate to assist me with my claim. So, here we are over 24 weeks into it all and I decided to contact VAC once more, only to discover that they have an "intent" to file, but no actual application yet. We are 24 weeks in and VAC had NO application from me. They said to contact RCL, which I did. I found out from them that it was still on someones desk as they were backlogged and I wasn't a priority (they - the Royal Canadian Legion - determined that my operational stress injury / PTSD was not "severe" enough based on what I had written) so they were apologetic and said they had hired someone in June to help and they were getting caught up now...

My application sat on someone's desk for almost 5 months. My release date may now be in less than 1 month and I have to start over. When I expressed my dissatisfaction with what had happened, they completely withdrew me from VAC.

Anyone wishing to utilize the RCL as an advocate for VAC - do your homework. I am not poo-pooing the Legion - they are good people, but I should have asked a few more questions and they should have been a little more... forthcoming.

Yuk. With my luck, I won't see any decision until next summer!

Not to pour salt in the wound, but...it may have been processed by VAC faster!

May I ask why you went to the RCL about submitting your disability application? Is there no VAC office close by?
Title: Re: VAC wait times
Post by: BinRat55 on October 16, 2015, 12:13:29
Yea, I hear you on that one. I noted in a post further back in this thread that I couldn't understand why there was a co-worker of mine who was assessed and actually paid out (over a month ago now) and I couldn't understand why... guess I got my answer!!

No, the reason I went through the RCL was that they came highly recommended for assistance, and again, my fault for not doing my homework. I thought it would be quicker actually! I was told that once the paperwork (application) was accepted by the RCL, it was faxed directly to "Department A" essentially skipping a step. I was told I would go to step 2 the very day RCL faxed my paperwork to VAC.

Silly me - my applications were never faxed to VAC. I did, however, receive ALL my paperwork in my home mailbox from the RCL within days...
Title: Re: VAC wait times
Post by: AirDet on October 28, 2015, 18:22:33
I've been following this thread for a while but had nothing positive to add before today.

I applied for 3 disability benefits at the end of July. Today a rep from VAC called me to inform me that after a review of my documents she found a 4th I should apply for. She asked a few questions and did it right then.

After hearing lots of horror stories my expectations were low. Imagine how impressed I am now after this diligent and caring VAC worker made my day.

She said my file was complete and she was sending it off to the decision making level today. Of course there is no guarantee of a good initial outcome but it's great they engaged me.

If anyone is interested I'll post the outcome in the next "16 weeks".
Title: Re: VAC wait times
Post by: BinRat55 on October 29, 2015, 08:19:47
I've been following this thread for a while but had nothing positive to add before today.

I applied for 3 disability benefits at the end of July. Today a rep from VAC called me to inform me that after a review of my documents she found a 4th I should apply for. She asked a few questions and did it right then.

After hearing lots of horror stories my expectations were low. Imagine how impressed I am now after this diligent and caring VAC worker made my day.

She said my file was complete and she was sending it off to the decision making level today. Of course there is no guarantee of a good initial outcome but it's great they engaged me.

If anyone is interested I'll post the outcome in the next "16 weeks".

They did the same for me many years ago with my amputation. I had submitted a claim (they took my toe!!) and at some point during the process (I was very new to it back then) I too received a phone call. "We noticed that you developed A B and C due to your amputation. Can we add this to your claim?" I was quite impressed with the thoroughness of it all. But it gets even better - a year or so later I received a favorable decision and was awarded a couple grand (back then to me that was a lot of money!) Some months passed by and I received yet another call - "We noticed during a file review that you have children. If you can provide copies of their birth certificates, you may be entitled to a stipend for them as well." I did just that, and wouldn't you know it - about 3 months later I received another cheque for over a thousand!

I honestly believe that VAC does get a raw deal by us. Now, I am not "lumping" everyone here and in DND in that "us" statement by any means, but even I am guilty of getting angered by the process and who is there to blame? I have to blame some one right? VAC. All in all, they are bound by policies and rules as are we. I am pretty sure there isn't a room in Charlottetown where they toss our files in and say "that will be looked at next month - let's all go for beers..."
Title: Re: VAC wait times
Post by: blackberet17 on October 29, 2015, 13:45:15
The Department (i.e., first level adjudicators) have changed some procedures in the last while, in light of..."expressed concerns". Clients are contacted directly (which they stopped doing a few years ago) to determine if the client has any further information and to let them know what more is needed to complete the file, and to be a little more proactive.

Overall - and what a lot of people don't know - is as a whole, Department and VRAB's two levels (Review and Appeal) equates to roughly 86% total favourability rate. It may even be higher lately, as the new proactive approach has led to more (greater in number) favourable decisions. I've heard decisions which are more complex and require greater resources and time expenditure are denied at the first level, which the client can then take to VRAB (which isn't necessarily a bad thing, considering the oral testimony a client can provide at the VRAB level).
Title: Re: VAC wait times
Post by: BinRat55 on October 29, 2015, 14:04:44
So, in light of my not-so-happy experience with the Legion, I had to go back to square one a few weeks ago. I ask once more to anyone on this board who would want to share - I understand the wait time is a bit shorter for an initial decision regarding PTSD / OSI. I have heard as fast as 6 weeks for some. I know (I think I know) that if initially favorable, 10% is generally the norm, then several months later a recheck / review is completed.

Is this the case for some / most / all / none? Feedback please!
Title: Re: VAC wait times
Post by: AirDet on October 30, 2015, 22:48:42
Well, Binrat, I can't speak to what I have not seen. My experience has been positive so far. The couple of VAC employees I've had contact with have treated me with respect and compassion. I hope the rest of my brothers here are treated the same.
Title: Re: VAC wait times
Post by: Towards_the_gap on October 30, 2015, 23:22:21
So, in light of my not-so-happy experience with the Legion, I had to go back to square one a few weeks ago. I ask once more to anyone on this board who would want to share - I understand the wait time is a bit shorter for an initial decision regarding PTSD / OSI. I have heard as fast as 6 weeks for some. I know (I think I know) that if initially favorable, 10% is generally the norm, then several months later a recheck / review is completed.

Is this the case for some / most / all / none? Feedback please!

In my limited experience, yes... 10% as an initial assessment/acknowledgement, a further review at 6 months.

I think I can confim what blackberet17 is telling us, having had 2 disability awards, 3 years apart. First one, in 2012, took ages, well beyond the 'service standard' for what was ostensibly a cut and dry case (plenty of CF98's and witness statements, full diagnoses by numerable medical professionals). Bit of paperwork shows up, DA gets paid out, and from there it's 'off ya go, go figure out how to treat yourself' with me stumbling around between medical professionals and submitting the odd travel claim.

Next one, this summer, was bang on 16 weeks (albeit with a little call to the ombudsmans office at the 16 week mark). I was informed of the decision by telephone as detailed earlier in the thread, and the case manager has been terrific.

Despite all the bad press, I don't think people go to work at VAC to be miserly, insensitive a**holes...they are, on the whole, there to help, and I am grateful for what they do and have done. In fact, I sometimes feel a bit embarrassed at how nervous they are sometimes dealing face to face with a 'vet', I can only imagine some of the vitriol they receive from some of their more difficult cases (warranted or not).
Title: Re: VAC wait times
Post by: BinRat55 on November 04, 2015, 08:07:00

Despite all the bad press, I don't think people go to work at VAC to be miserly, insensitive a**holes...they are, on the whole, there to help, and I am grateful for what they do and have done. In fact, I sometimes feel a bit embarrassed at how nervous they are sometimes dealing face to face with a 'vet', I can only imagine some of the vitriol they receive from some of their more difficult cases (warranted or not).

Agreed. As a Supply Tech who has worked on the front counter at Clothing Stores, I know a bit of what it's like to have to tell others "no" or "not yet" - a ton of people think that the person on the phone at VAC (like at the front counter) is the the one making the rules!
Title: Re: VAC wait times
Post by: Towards_the_gap on November 05, 2015, 21:36:22
And  I'd imagine there is, or will be soon, a lot of that but instead of 'what's my decision', it will be 'wheres my monthly pension!'

I don't envy the VAC folks and the herculean task they will be faced with should the Liberals come through with their 'back to the pensions' promise. I'll bet there were a few secretly wishing for a conservative win just to avoid the headache!

A bit of a segue here, but anyone want to speculate how that will be introduced, if at all?
Title: Re: VAC wait times
Post by: BinRat55 on November 06, 2015, 08:01:51
If I were to speculate, I would say probably much like the way it was "un-introduced"! There would be a grace period - all applications in process would fall into the lump sum pool, for 12 months of new applications maybe a choice would be offered and then after that, full-on monthly pension. Lump sums gone (with possibly a few minor exceptions). I still receive a monthly pension I was granted many years ago.

That being said, what if they were to offer both? Akin to the "Transfer Amount" - member is awarded a pension at, say, 25%. A monthly payment would work out to $472.00. Member can take a transfer amount instead, thus writing off on monthly payments at a discounted rate (instead of receiving the $472.00, member who is 40 years old) takes the lump sum payment of (yrs in months remaining to reach 55 X award X 65%) roughly $55,000. Savings to Canada - $25,000!
Title: Re: VAC wait times
Post by: milnews.ca on November 06, 2015, 08:08:06
For the record, here's what's been promised on payments:
Quote
We will give veterans more compensation, more choice, and more support in planning their financial future. -- We will re-establish lifelong pensions as an option for our injured veterans, and increase the value of the disability award. We will ensure that every injured veteran has access to financial advice and support so that they can determine the form of compensation that works best for them and their families ....
More details here (https://www.liberal.ca/files/2015/08/The-Future-We-Owe-our-Veterans.pdf).
Title: Re: VAC wait times
Post by: captloadie on November 06, 2015, 09:25:47
Maybe we'll introduce some sort of buyback option on the lump sum payments, so members who received the lump some can return it and get a monthly payment. Kind of like we do for Reserve pensions  >:D
Title: Re: VAC wait times
Post by: blackberet17 on November 06, 2015, 09:41:10
One grey area is if monthly pensions are reinstated for all, including those who have received a lump-sum payment, those who have received the latter could find themselves in an overpayment situation.

The reinstatement is a bit of a headache, but as I've written about before, the monthly pensions are of greater benefit to a younger soldier with years of living with their disability(-ies) ahead of them, then an older veteran who may find a more immediate use for the large sum payment immediately.

In any case, the reinstatement would require a change in legislation, or a significant re-write of the existing Canadian Forces Members and Veterans Re-establishment and Compensation Act.

It will not be a "quick fix".
Title: Re: VAC wait times
Post by: Towards_the_gap on November 06, 2015, 15:14:06
Maybe we'll introduce some sort of buyback option on the lump sum payments, so members who received the lump some can return it and get a monthly payment. Kind of like we do for Reserve pensions  >:D

I just had a mental image of a fleet of shiny pickup trucks and RV's and fishing boats being unceremoniously dumped in the parking lots of VAC offices across the country, with the ownerships signed off and shoved through the mail box!
Title: Re: VAC wait times
Post by: Occam on November 06, 2015, 16:32:35
I'm more inclined to believe it would be much simpler than what's been described.

For the folks caught in the middle who have already received lump sum awards, it's fairly easy to figure out what they would have received had they been granted monthly disability pensions from the eligibility date forward.  From that, it's also fairly easy to figure out how long it would take to cancel out/pay back what has been given via the disability award.  Monthly pension payments could be suspended (if necessary) until the amount of the disability award has been "repaid", at which time monthly pension payments would start.

Zero up-front costs to switch the affected people over.
Title: Re: VAC wait times
Post by: Jed on November 06, 2015, 16:44:48
I'm more inclined to believe it would be much simpler than what's been described.

For the folks caught in the middle who have already received lump sum awards, it's fairly easy to figure out what they would have received had they been granted monthly disability pensions from the eligibility date forward.  From that, it's also fairly easy to figure out how long it would take to cancel out/pay back what has been given via the disability award.  Monthly pension payments could be suspended (if necessary) until the amount of the disability award has been "repaid", at which time monthly pension payments would start.

Zero up-front costs to switch the affected people over.

I'd vote for that clause,  :)
Title: Re: VAC wait times
Post by: Occam on November 06, 2015, 18:49:58
I'd vote for that clause,  :)

Seems straightforward, no?  I've racked my brain trying to think of some reason why it wouldn't work, but I've come up with nothing.

It would put Pension Act recipients, Lump Sum recipients, and recipients under whatever new system comes out on an equal footing.
Title: Re: VAC wait times
Post by: Wookilar on November 06, 2015, 20:58:53
Sounds reasonable to this Fin O.

If DND can figure out how much ex-wives get from pensions not yet awarded then surely VAC can figure out the math.
Title: Re: VAC wait times
Post by: Towards_the_gap on November 06, 2015, 21:19:41
I'd vote for that clause,  :)

Gets my vote as well. With perhaps an option to 'buy back' said time if you happen to have kept ahold/invested the lump sum (ha I know right!) and therefore start the pension payments sooner.
Title: Re: VAC wait times
Post by: captloadie on November 08, 2015, 11:47:07
It would be a simple way to go about it, but would it resolved the issue that is being raised? If the reason to go back to a monthly pension is so veterans have access to a constant cash flow, implementing this measure will not help those who accepted a lump sum in the near term. For instance, lets say a member was awarded a lump sum payout of 125k in 2010. If the equivalent monthly payout was $1000/mth, it would take 12.5 years to pay back, so the member would see nothing until 2022. How is this change, realistically, going to help the member in the near term?

That's why I believe some sort of interest free  buy back scheme would be in their best interest. A 25% recovery rate, would see the same debt recovered over a 40 year period, and give the veteran the monthly cash flow needed.
Title: Re: VAC wait times
Post by: Rifleman62 on November 08, 2015, 16:21:43
blackberet17:
Quote
One grey area is if monthly pensions are reinstated for all, including those who have received a lump-sum payment, those who have received the latter could find themselves in an overpayment situation.

The reinstatement is a bit of a headache, but as I've written about before, the monthly pensions are of greater benefit to a younger soldier with years of living with their disability(-ies) ahead of them, then an older veteran who may find a more immediate use for the large sum payment immediately.[/size]

In any case, the reinstatement would require a change in legislation, or a significant re-write of the existing Canadian Forces Members and Veterans Re-establishment and Compensation Act.

One important factor you are forgetting wrt monthly pensions is the survivors pension after your gone. If you are assessed at I believe 48% + disability your i.e wife gets 50% of your monthly pension until she departs.

It will not be a "quick fix".
Title: Re: VAC wait times
Post by: milnews.ca on November 08, 2015, 17:39:11
It will not be a "quick fix".
Or cheap ....
Title: Re: VAC wait times
Post by: Occam on November 08, 2015, 20:56:21
My earlier idea was based on a couple of premises:

1.  The monthly disability pension (and lump sum disability award) are awards for non-economic losses (pain & suffering, loss of quality of life, etc.).  Going 12 years without receiving a pension payment (because you've already received a lump sum) should not be an issue, since presumably you've either obtained gainful employment, or are on some kind of income replacement benefit such as ELB/PIA.

2.  For those older veterans who would benefit more from a lump sum than a lifetime disability pension, I'm sure the actuaries can come up with some kind of suitable reduction formula akin to what they do with the "$1000 a week for life" lotteries that offer a reduced lump sum cash value.  I really don't like using the lottery as an example (because having a disability is hardly winning the lottery) but it does illustrate the principle fairly well.
Title: Re: VAC wait times
Post by: Teager on November 08, 2015, 21:31:17
Throwing a bit of a wrench in here but will the Liberals keep the Critical Injury Benfit or do away with it? If they scrap it for those that recieved it will that be factored into the pension payment as well?
Title: Re: VAC wait times
Post by: blackberet17 on November 12, 2015, 13:15:21
blackberet17:
One important factor you are forgetting wrt monthly pensions is the survivors pension after your gone. If you are assessed at I believe 48% + disability your i.e wife gets 50% of your monthly pension until she departs.

It will not be a "quick fix".

Oh I didn't forget, I just didn't want to go there. That opens a whole other can of worms. There are also all the benefits, including CIB, currently under the NVC which are not available under the Pension Act. How far back - or forward - does a new benefit system go? Lots of questions.
Title: Ever Increasing Wait time
Post by: upandatom on January 17, 2017, 12:51:50
I will try to not make this a ***** session, but,

It bothers me to no end that VAC is now just working on claims from 11 months ago. ( I have had a two year fight to get a stabilised PTSD condition that was just considered complete in Nov via VRAB)
Saying that, I have not received payment, So I called in yesterday, asking how much longer until I receive my paperwork.
Finding out, they are working on claims from February of 2016, and that due to being from VRAB it gets put to the bottom of the pile. (Even though VRAB ruled in my favor for being stable and the amount). Needless to say, I complained to an area manager (Went to Mississauga and sorted that out).
Is everyone else VRABs getting treated as a new claim? Even when it is for an awarded condition that someone just misread the report and did not match up the keywords to the Table of Disabilities?

Is there an organisation, other then the Ombudsmen(Who take longer to get back to you then a Case Manager with Callback)That speaks on behalf of Veterans having issues?
I still have two claims that have not moves since step 2, and are now on 43 weeks service standard date? I called Ombudsmen 3 times since November, Written Trudeau, and Hehr, and still nothing. These have CF98s, in addition to Incident reports and documented medical history.

How is this even close to being acceptable?

I have pretty much exhausted all options I can find as of right now.
Title: Re: Ever Increasing Wait time
Post by: CountDC on January 17, 2017, 13:09:51
lets see who will be first ....... ;D
Title: Re: Ever Increasing Wait time
Post by: upandatom on January 17, 2017, 13:11:50
lets see who will be first ....... ;D

First to merge it with another post? Digging through pages upon pages?  Lol.

The legion is not of much help either. Tried them.
Title: Re: Ever Increasing Wait time
Post by: Teager on January 17, 2017, 14:17:16
You can try your local MP. Some do care about vets and have helped push things along for some. Really depends who your MP is but they are there to represent you and your issues.
Title: Re: Ever Increasing Wait time
Post by: gryphonv on January 17, 2017, 14:29:05
I know this won't be much help, but you are not alone. My File as been on step 3 since August I think, may be off on this, have to check my notes. But It was originally started in May.

From my understanding, the service standards are shot so bad across the board, there isn't much the Ombud can do. Its one thing a few dozen cases slip through the cracks, but where there are hundreds or thousands that are in limbo. It overwhelms even them.

As stated, you can petition your MP you might get some traction. I'm fortunate I'm able to wait might out. I've accepted a few months ago there isn't much I can or am willing to do to push mine faster.

I really feel the system is so backlogged right now, the only option is to wait, or to petition the government to put more workers on it. Getting one or two cases fixed at a time through the Ombud solves nothing.

I am going to be interested in seeing their service standard numbers when they release them next. See if they try to bury this issue.

I also feel with the Phoenix payroll issue is a bigger fire for them to deal with at this time. It definitely has a lot more traction with the public (not saying they are more or less of an issue in reality).

*Edit

http://www.veterans.gc.ca/eng/about-us/service-standards

It seems the vast majority of the standards across the board are under targets.
Title: Re: Ever Increasing Wait time
Post by: Fishbone Jones on January 17, 2017, 15:27:14
My case manager called me when the decision went up on the computer. I had to bug VAC for the info. Still took three weeks for the form letter from them and another week before there was a difference in my bank account. Four weeks after the decision and only because I bugged them.
Title: Re: Ever Increasing Wait time
Post by: Pieman on January 18, 2017, 03:41:47
I've come to accept (doesn't mean it's okay) that the VAC takes 6 months to do anything. I apply or send in for something, I don't expect a response for 6 months. If they come back requesting more info, it's another 6 months from the day they get it. Lots of this stuff could be automated, and they could save people for looking over the rejected or abnormal situations instead.

 
Title: Re: Ever Increasing Wait time
Post by: captloadie on January 18, 2017, 09:18:21
One of the issues that is aggravating the problem is the increased number of releases that are being categorized as 3b. I believe the number was greater than 30% last year here at my base. It isn't something that VAC can easily predict, and staff in anticipation for. They are having the same issues staffing positions as we are, and given what I'm reading here, I'm sure the burn out rate is pretty high.

I don't truly believe it is the front line staff who are intentionally delaying files. To be honest, it is likely that the problem partly rests with all those individuals that are stepping in to assist applicants get answers on their files. Work on everything else stops when you are told the PM, the MP, the Minister, the Ombudsmen . . wants an answer on a specific file. Because no one takes that as, hey they just want an update. They take it as, finish this before all others.
Title: Re: Ever Increasing Wait time
Post by: AirDet on January 25, 2017, 13:14:29
There's no doubt that whatever process VAC uses to resolve/adjudicate these claims is broken. I just fired off a letter to my MP and Minister Hehr yesterday to address the process. I sent a copy of that letter to VAC. Within minutes I had a long reply from VAC.

They did mention that they are currently working on step 3 applications from April 2016 (that was 24 Jan 2017). This sounds way out of the 16 week turnaround they strive for in Step 3.

Tomorrow, my wife is attending the Prime Minister's Town Hall to bring up the fact that our "re-assessment" has taken almost 2 years and this isn't unusual for VAC. It's things like this that lead many of us to just give up dealing with VAC and go in silence without closure. I'll post his reply... if any.

I have no idea if my letter aimed at the root cause of these delays will benefit us but if we say nothing then nothing will ever change.

If anyone cares, I'll post the VAC and minister's reply here as well.

I'm at the point I don't care about my personal outcome. I'm much more interested in shining a light on VAC's laborious and time consuming adjudication / resolution process. There's got to be a better way to do business.
Title: Re: Ever Increasing Wait time
Post by: krustyrl on January 25, 2017, 13:47:19
Posting the replies would be something I'd be interested in seeing. Thanks AirDet   :salute:
Title: Re: Ever Increasing Wait time
Post by: Rifleman62 on January 25, 2017, 17:29:10
VAC just requested my service files from Library and Archives Canada (you know how long that will take!) for a Consequential Claim that was at Stage 3. If it is a Consequential Claim why are my 9 1/2 year since retirement service files needed? Why did it take from the beginning of Oct 16 to mid Jan 17 just to request the files. Asked the telephone responder to ask that question from the Adjudicator. Will get a written reply in ..... weeks.
The only reason for my claim is that a VAC Medical Officer, based on X-Rays advised me to do so.

To me requesting my service files means the person has actioned my file and can get off the hook by saying awaiting further info. Anyway, when the claim is completed (6 months now plus x months to go ) I expect it to be refused (Adjudicator over riding VAC Medical Officer), and the whole shitload starts again with an Appeal.

I am in a position where I can wait, but I will be 70 in August and hope to see the results before Last Post.
Title: Re: Ever Increasing Wait time
Post by: Dave1966 on January 26, 2017, 00:22:25
 :cdn:

Ya same old crap I spoke to VAC today working on prosseisng first claims from April 2016 and reasememts from August 2016 I don't pay attention to that service standard turn around time . I got three more first claims pending plus a reasessmemt coming up shortly hopefully it will all be settled before X Mas 2017 lol.

I did have a meeting with my local MP about the processing time he was really understanding and acknowledged the system was messed he laughed when I called it dysfunctional at best. I told him it's more than just the money it's about the services and treatment benifits that come with an awarded claim.


Title: Re: Ever Increasing Wait time
Post by: AirDet on January 26, 2017, 16:20:43
:cdn:

 I told him it's more than just the money it's about the services and treatment benifits that come with an awarded claim.

That's it. Mine requires medication for life. So the benefits are far more important than a few bucks now. What really bugs me is that in the service when something is f... broken; we fix it. This needs to be fixed.

For example I had a young Cpl in my office today that had a service injury. I asked him if he had applied to VAC and his answer was nobody wants to do that because if the huge hassle VAC is. That's a major problem. When our people need help they should get it... not get hassled over it.

I'm interested to hear what the answers will be when my wife talks to the PM this afternoon.... if she can get to the microphone.
Title: Re: Ever Increasing Wait time
Post by: krustyrl on January 26, 2017, 18:53:38
 :goodpost:
Title: Re: Ever Increasing Wait time
Post by: AirDet on January 27, 2017, 18:06:02
I'm very sad to report that my wife didn't get anywhere near the auditorium. They held it at UofM. Every student must have skipped class to get his selfie taken with the PM. There was another spouse there who supposedly got in and raised a question WRT VAC.

As for my letter writing campaign, Both my MP and Minister Herh's offices replied with a form giving them my permission to dig into my case. That sounds a little odd to me but whatever works.

As soon as anything interesting happens you'll see it here.

Like I said earlier, when my injured troops refuse to talk to VAC there is a problem.
Title: Re: Ever Increasing Wait time
Post by: Dave1966 on January 27, 2017, 19:48:22
 :cdn:

To bad your wife didn't get a chance to speak with the PM:(

VAC on a good day is dysfunctional *** hell you can ask 5 VAC employees the same question and get 5 different answers my CM will say anything to shut me up .

I no longer speak to anyone at VAC over the phone mail or e-mail only less hassle and a at least you can keep a hard copy.

I also signed a letter at my MPs office giving me permission to look into my file C if that works.
Title: Re: Ever Increasing Wait time
Post by: gryphonv on January 30, 2017, 12:37:51
My file was completed today Applied may 4 2016, so 8 Months and 26 days for my initial application.

The name they listed it under changed a few times, from persistent depressive disorder to Unspecific Depressive Disorder. I'm thinking  that they now listed it as Unspecific its not going to be favorable though that could be the depression kicking in.

Anyways I'll update when I get the letter.

Good news for everyone else, it seems they have caught up to May.
Title: Re: Ever Increasing Wait time
Post by: AirDet on January 30, 2017, 14:25:44
May. Good to know. 8 months though is quick from what I hear.

There are many people who have been completely forgotten by VAC. I got a letter saying "no further action required from you". 8 months later it turned out they did need me to do something. If I hadn't called they would've been happy to of forgotten about me for another 8 months+.

The evidence clearly shows that VAC is broken. They need a complete overhaul to ensure they provide a quality service to Canada.
Title: Re: Ever Increasing Wait time
Post by: Eye In The Sky on January 30, 2017, 14:32:01
They also need more past-serving members in their department.  I also think it would be very worthwhile for some employees at the top of the sub-departments to visit some of bases, and see the work environment we live thru;  in the air, on the ground and at sea.

Perspective.
Title: Re: Ever Increasing Wait time
Post by: meni0n on January 30, 2017, 17:44:27
Def didn't catch up to May as mine was 31 April and still waiting....
Title: Re: Ever Increasing Wait time
Post by: AirDet on February 03, 2017, 14:41:58
It's funny but ever since I engaged the Minister and MP VAC has stopped replying to my emails. >:D I guess I've annoyed them.  :bowing:
Title: Re: Ever Increasing Wait time
Post by: AirDet on February 10, 2017, 13:42:54
I don't know if this is a result of my comms with the Minister or MP however, my application was just sent to payments (aka Complete). For anyone who has had a RE-evaluation dated before Dec 2016, you may want to see if yours is complete or not.

I suspect they may have been trying to shut me up. If so they just don't get us. It isn't about the money; it's about how they treat our people. I intend to continue seeking answers and solutions to these ridiculous wait times.

As long as our guys feel VAC has it out for them there is work to be done.

Let me know either here or by PM how your applications are coming. I won't use any names. I'm just trying to get a gauge on how widespread the problem is.
Title: Re: Ever Increasing Wait time
Post by: AirDet on February 13, 2017, 19:14:00
posted on the VAC site,
"Your opinion counts. Help us make the services offered in My VAC Account reflect your needs. If you live in Montreal or Halifax, you may be eligible to participate in a focus group. If you live in other parts of the country, look for our online survey in the next few weeks."

Here's a chance for you gents to have your say with VAC.
Title: Re: Ever Increasing Wait time
Post by: Tcm621 on February 14, 2017, 01:54:05
posted on the VAC site,
"Your opinion counts. Help us make the services offered in My VAC Account reflect your needs. If you live in Montreal or Halifax, you may be eligible to participate in a focus group. If you live in other parts of the country, look for our online survey in the next few weeks."

Here's a chance for you gents to have your say with VAC.
Oh I can't wait. My current claim is at 23 weeks now. My last one took more than a year. Has anyone actually recieved a decision in 16 weeks?

Sent from my SM-G900W8 using Tapatalk

Title: Re: Ever Increasing Wait time
Post by: Dave1966 on February 14, 2017, 13:10:13
 :cdn:

My first 2 claims were settled 16 weeks almost to the day but that was back in 2015.


Title: Re: Ever Increasing Wait time
Post by: thunderbolt on February 22, 2017, 14:48:51
My first claim for tinnitus was settled in about 8 weeks in 2012 and a review in 2015 took only 4 weeks. My current claim in the system is going on 27 weeks and just went to step 3, so I'm curious to see how it actually takes...
Title: Re: Ever Increasing Wait time
Post by: QV on February 22, 2017, 14:54:20
I wonder if they are waiting for after April to pay at the new rate rather than have to back and calculate all those files again if they paid them before the new rate aaplies. 
Title: Re: Ever Increasing Wait time
Post by: Tcm621 on March 08, 2017, 17:05:16
posted on the VAC site,
"Your opinion counts. Help us make the services offered in My VAC Account reflect your needs. If you live in Montreal or Halifax, you may be eligible to participate in a focus group. If you live in other parts of the country, look for our online survey in the next few weeks."

Here's a chance for you gents to have your say with VAC.

Just completed it. Turns out it is merely about the "My VAC Account" web services. That actually works pretty well, no chances to talk about any other issues with VAC.
Title: Re: Ever Increasing Wait time
Post by: AirDet on March 15, 2017, 12:28:06
I noticed that too.

I did however here back from a ministerial aid WRT the department's performance. He mentioned that turnaround times may increase after PSAC's new collective agreement is in place. Nobody want's to put anything on that topic in writing though.
Title: Re: Ever Increasing Wait time
Post by: Fishbone Jones on March 15, 2017, 13:37:01
Just completed it. Turns out it is merely about the "My VAC Account" web services. That actually works pretty well, no chances to talk about any other issues with VAC.

It was pretty simple. Hard to give them bad marks for that one.

Of course, when Gerald Butts is crafting Hehr's canned answer, he'll likely use it as an opportunity to crow:

 "In the service delivery area Mr Speaker, all polls and questionnaires sent to Veterans, to date, have been responded to by large numbers of Veterans and we are happy to report that approx 87% of the respondents said they were satisfied with our service delivery. Mr Speaker, the clients have spoken and are fine with the status quo. Thank you."
Title: Re: Ever Increasing Wait time
Post by: meni0n on March 16, 2017, 11:04:37
Just called VAC and they're still working on claims from April it seems. They've been working on April since early February....
Title: Re: Ever Increasing Wait time
Post by: AirDet on March 16, 2017, 11:54:24
Just called VAC and they're still working on claims from April it seems. They've been working on April since early February....

I don't think they know what the heck they're talking about. Mine was a re-eval and entered stage 3 on 1 Dec. I got my decision letter last week.

Like others have noted here; there is a noticeable discrepancy in everything they say. They don't understand we don't really care what the answer is so long as it's the right one.... don't guess or lie.
Title: Re: Ever Increasing Wait time
Post by: meni0n on March 16, 2017, 12:23:38
Mine's an initial and it entered stage 3 around August...Maybe it's taking longer because it's tinnitus but it's weird. I had another claim that was in in February and it was done in October.
Title: Re: Ever Increasing Wait time
Post by: Tcm621 on March 16, 2017, 20:54:49
Mine just got suspended after 6 months but I can't directly blame them. Apparently a 12 year old injury, but for which I've seen the doc numerous times over the years, needs to be confirmed because it isn't reflected in my file.

Sent from my SM-G900W8 using Tapatalk

Title: Re: Ever Increasing Wait time
Post by: Words_Twice on March 17, 2017, 04:10:57
I have two people very close to me who are VAC employees. I will tell you what the problem is, and some people will be offended. Tough crap. There is a blizzard of BS applications that VAC has received because members and former members are blaming every single malady they have on the CF.  These people see their buddies getting $100k cheques, and they want in too. The problem is that every single application, total BS or not, receives the same attention, until that application dies a natural, and time consuming death. That means the legitimate applications vie with spurious ones for the attention of VAC employees.
Title: Re: Ever Increasing Wait time
Post by: Fishbone Jones on March 17, 2017, 14:07:39
I have two people very close to me who are VAC employees. I will tell you what the problem is, and some people will be offended. Tough crap. There is a blizzard of BS applications that VAC has received because members and former members are blaming every single malady they have on the CF.  These people see their buddies getting $100k cheques, and they want in too. The problem is that every single application, total BS or not, receives the same attention, until that application dies a natural, and time consuming death. That means the legitimate applications vie with spurious ones for the attention of VAC employees.

How do you, or they, decide legitimate applications opposed to spurious ones? When does an individual decide that they've finally had enough pain, lack of mobility or other physical and mental ailments? When does one decide to submit an application? When they just have a limp or when they can no longer walk?

There are ,'supposed' experts at VAC. There are a myriad of medical professionals who need to put their comments on VAC forms. If a person feels they have a legitimate claim, why shouldn't they apply for it.

Since when did you and your two VAC buddies get trained in the cut off between a real claim and suck it up, buttercup.

Do you understand the concept of a service organization? Their job is to serve, not second guess. If they are senior enough to be making those decisions, that's what they are being paid for and they should stop with the excuses.

There is also a higher than average amount of claims because we just spent 10+ years at war. Combat has a way of providing lots of little problems that a body wouldn't normally have to withstand.

I think, people should concern themselves with their actual jobs and quit trying to slough off their inadequacies on things that are none of their concern.

Otherwise, all you've done is provide grist to the mill. You've presented a problem and failed to provide a solution. Whining, criticism, whatever you want to call it, is all it is. Useless bitching to cover inadequacies.

That's MY opinion and if you're offended, tough crap.

You should always end with something like this, if you intend to convey that feeling of no GAFF. People will read to the end. Putting it first, as your priority and as you did, tells people to quit reading passed that point because you don't respect their opinion.  ;)

Basic Trolling 101  :salute:
Title: Re: Ever Increasing Wait time
Post by: Rifleman62 on March 17, 2017, 15:36:15
Quote
There is a blizzard of BS applications that VAC has received because members and former members are blaming every single malady they have on the CF.

To add to recceguy's non endorsement, if your two friends at VAC have that attitude then it confirms what many feel about VAC. Prejudging that a Vet wants something for nothing.

Possibly some at VAC are just disgruntled that a Vet is getting "free " money for starters.
Title: Re: Ever Increasing Wait time
Post by: Tcm621 on March 17, 2017, 21:18:43
I have two people very close to me who are VAC employees. I will tell you what the problem is, and some people will be offended. Tough crap. There is a blizzard of BS applications that VAC has received because members and former members are blaming every single malady they have on the CF.  These people see their buddies getting $100k cheques, and they want in too. The problem is that every single application, total BS or not, receives the same attention, until that application dies a natural, and time consuming death. That means the legitimate applications vie with spurious ones for the attention of VAC employees.
I'm probably one of those guys your friend thinks is trying to get more eyes for nothing. Apparently, I don't have a diagnosis on file but I can't lift my shoulder past 90 degrees and it keeps me up at night because of the pain. I feel better knowing that VAC employees know a BS claim like mine when they see it.

Sent from my SM-G900W8 using Tapatalk

Title: Re: Ever Increasing Wait time
Post by: Words_Twice on March 17, 2017, 23:52:37
Oh no, non-endorsements. Whatever that means. Boy, the whining did not take long. Do you honestly believe that every single application that VAC receives is completely devoid of any element of fraud? A disturbing percentage of applications are either outright fraud or have elements of fraud in them. 15% to 20% of insurance claims have elements of fraud. Why would the claims VAC receives be any different. I don't why some of you are so outraged at the messenger. You should be outraged about the time wasted dealing with fraud. I know I am.
Title: Re: Ever Increasing Wait time
Post by: Teager on March 18, 2017, 00:05:20
Oh no, non-endorsements. Whatever that means. Boy, the whining did not take long. Do you honestly believe that every single application that VAC receives is completely devoid of any element of fraud? A disturbing percentage of applications are either outright fraud or have elements of fraud in them. 15% to 20% of insurance claims have elements of fraud. Why would the claims VAC receives be any different. I don't why some of you are so outraged at the messenger. You should be outraged about the time wasted dealing with fraud. I know I am.

I think what people are saying is the great lengths at which one must prove there injury/illness to VAC along with the Doctor reports, specialists, CF98, seeing VACs doctor the list just goes on and on. To get through all that and fool all those people would be impressive. If your going to commit fraud with a bogus claim best of luck since a ton with legitimate well documented claims have a hard enough time without having to go to the VRAB.
Title: Re: Ever Increasing Wait time
Post by: Words_Twice on March 18, 2017, 00:13:34
I am at 126%, do not condescend to me. I know EXACTLY how the system works.
Title: Re: Ever Increasing Wait time
Post by: Fishbone Jones on March 18, 2017, 01:02:14
Post your proof or shutup. You're neither a doctor, malpractice attorney, statistician or clairvoyant. You and your friends are not adjudicators. You have an opinion based on ignorance, and perhaps some envy. Either way, you're not qualified to be judging anyone. Most of all, Veterans. Not those that the government lied to, cheated, misdiagnosed and killed. Those Veterans that may be damaged because the government used them as guinea pigs in nuclear blast trials or defoliant testing in Gagetown or Larium testing on deployed troops.

Yeah, but you and your fuckwit buddies can diagnose from an application form.

Here's a scenario. A group of Sappers are tasked with getting a bridge up. They're short time and manpower. Being Sappers, they're done and moving ahead of time. Two months later a thumperhead comes to you, cause you're the boss, and tells you he hurt his shoulder building that bridge. Didn't say anything about it because he thought it'd go away. Do you initiate a CF98? Or do you look him right in the eye and tell him to get back to work because, in your opinion, he's lying.

Promise me you'll stop your nonsence and I'll delete your embarrassing drivel.

Title: Re: Ever Increasing Wait time
Post by: Tcm621 on March 18, 2017, 01:02:37
Oh no, non-endorsements. Whatever that means. Boy, the whining did not take long. Do you honestly believe that every single application that VAC receives is completely devoid of any element of fraud? A disturbing percentage of applications are either outright fraud or have elements of fraud in them. 15% to 20% of insurance claims have elements of fraud. Why would the claims VAC receives be any different. I don't why some of you are so outraged at the messenger. You should be outraged about the time wasted dealing with fraud. I know I am.
You're right, there are some fraudulent claims but any organization worth it's salt would factor that into the equation. I seriously doubt there is a "blizzard of BS applications" now, on a percentage basis, compared to any other times.

The biggest complaint is that VAC set a target of 80% in 16 weeks. According to the veterans ombudsman they are sitting around 50%. They have failed to meet the target they set. If they said 20 weeks and met that target most of the time, most of us would be happy. But instead they don't meet targets and then people like your friends blame it on the very people they are supposed to help. "It's all those scamming vets trying to get some extra cash, their the reason we are slow". No, the reason they are slow is because you don't have enough staff, they have a needlessly complex system and duplicate work. I don't care that my current claim is at 26 weeks as much as I care that it 10 weeks later than its supposed to be and I only got contacted with an issue long after a decision was supposed to have reached. I'm one of the lucky ones. I do that need my benefits right away. I don't have complex medical needs and I am still serving so I can get what I need at the MIR. Not everyone is as lucky as I am.

Sent from my SM-G900W8 using Tapatalk

Title: Re: Ever Increasing Wait time
Post by: Words_Twice on March 18, 2017, 02:33:04
You have no idea what you're talking about. Period. Not going to waste my time arguing with a couple of Dickheadz whose sole source of information is this website and their own preconceived notions of what really happens at Veterans Affairs Canada.
Title: Re: Ever Increasing Wait time
Post by: Teager on March 18, 2017, 10:44:00
You have no idea what you're talking about. Period. Not going to waste my time arguing with a couple of Dickheadz whose sole source of information is this website and their own preconceived notions of what really happens at Veterans Affairs Canada.

I think some here have a pretty good idea of what there talking about. You have no proof of your claims other than what two guys say. Since a lot of VAC employees never seem to have correct information including the "high up" VAC employees that told you about the lump sum calculation which was wrong. Coming on a forum and saying I know a guy or two that say majority of claims are BS is not reliable information.
Title: Re: Ever Increasing Wait time
Post by: Eye In The Sky on March 18, 2017, 15:32:39
I am at 126%, do not condescend to me. I know EXACTLY how the system works.

I am only at 10% and still serving...does that mean I and others who are also 'disabled by reasons of our service' are a *lower rank* and don't have our own experiences with and opinions about VAC?  I'll likely end up with other claims down the road...I spent 750hrs sitting between 4 turboprop engines last year.

I have an immediate family member who is sufficiently senior at VAC, she has never said anything to me about this blizzard of BS applications.  I will also note that a majority of VAC employees likely have not served in the military before;  are these the ones who are judging legitimate from BS applications?  WTF would they know about the conditions of service that cause physical/mental injury?

I'll agree, no doubt there are people who are trying to game the system to their advantage.  But, at the same time, the system has also turned away, or failed, vets with real injuries.  I consider the latter to be the more serious issue.
Title: Re: Ever Increasing Wait time
Post by: Armygirl84 on March 29, 2017, 12:03:35
I had a few claims come in within the 16 week time frame but that was back in 2015... My most recent claim was submitted in May 16, I received a letter dated 7 Feb 17 on 22 Mar 17 saying they needed a diagnosis, with this letter, in the same envelope there was a letter saying I had been denied, this one date 9 March...

I called VAC and they said it was an error... OK fair enough... but they still needed a diagnosis. Oddly enough I saw my MO on the 23rd and we found the diagnosis in CFHS from the Ortho Surg without issue.... She said she would write a concurrence letter... A GP concuring with a specialist, we both thought it was odd. 

Now no one is able to tell me where my file is at the process. Apparently once it goes to adjudication, its out of everyones hand and no one can provide a timeline. I understand they have fallen behind but it feels like they have really dropped the ball since 2015...
Title: Re: Ever Increasing Wait time
Post by: Tcm621 on March 29, 2017, 12:22:33
I had a few claims come in within the 16 week time frame but that was back in 2015... My most recent claim was submitted in May 16, I received a letter dated 7 Feb 17 on 22 Mar 17 saying they needed a diagnosis, with this letter, in the same envelope there was a letter saying I had been denied, this one date 9 March...

I called VAC and they said it was an error... OK fair enough... but they still needed a diagnosis. Oddly enough I saw my MO on the 23rd and we found the diagnosis in CFHS from the Ortho Surg without issue.... She said she would write a concurrence letter... A GP concuring with a specialist, we both thought it was odd. 

Now no one is able to tell me where my file is at the process. Apparently once it goes to adjudication, its out of everyones hand and no one can provide a timeline. I understand they have fallen behind but it feels like they have really dropped the ball since 2015...

Funny. The same thing happened to me. I wonder if this is the new MO to buy more time. After 12 years and numerous doctor and physio visits, MIRs etc. I still had prove I had an injury.
Title: Re: Ever Increasing Wait time
Post by: AirDet on March 29, 2017, 14:52:50
So a few months ago I started looking into this. I contacted the minister's office and my local MP. After a long talk with a staffer I was told that they receive so many complaints about VAC that it's all they can do to keep up.... that's only one department and only one district. It was also hinted that VAC has lost their GAF from a couple of years without a contract.

I find it offensive if it were true that VAC feels they are dealing with a crap storm of BS claims. Most of us hadn't applied for VAC for years because we felt "it was part of the job", etc. I applied because I'll be on expensive meds and physio for the rest of my life as a direct result of deployed operations. I'm guessing that 95% of the people who apply are in the same boat.

Words Twice: HOW DARE YOU AND YOUR FRIENDS JUDGE US LIKE THAT!! Obviously your friends should be replaced by some ex-service members (who have actually deployed). :threat:
Title: Re: Ever Increasing Wait time
Post by: Tcm621 on March 29, 2017, 19:12:41
So a few months ago I started looking into this. I contacted the minister's office and my local MP. After a long talk with a staffer I was told that they receive so many complaints about VAC that it's all they can do to keep up.... that's only one department and only one district. It was also hinted that VAC has lost their GAF from a couple of years without a contract.

I find it offensive if it were true that VAC feels they are dealing with a crap storm of BS claims. Most of us hadn't applied for VAC for years because we felt "it was part of the job", etc. I applied because I'll be on expensive meds and physio for the rest of my life as a direct result of deployed operations. I'm guessing that 95% of the people who apply are in the same boat.

Words Twice: HOW DARE YOU AND YOUR FRIENDS JUDGE US LIKE THAT!! Obviously your friends should be replaced by some ex-service members (who have actually deployed). :threat:
Well said. The most recent I jury that I am claiming is 4 years old. I have definitely added to the case load but only because I was under the mistaken idea that I should do everything humanly possible to fix myself before I admit defeat and make a claim.

Sent from my SM-G900W8 using Tapatalk

Title: Re: Ever Increasing Wait time
Post by: AirDet on March 30, 2017, 10:13:50
Well said. The most recent I jury that I am claiming is 4 years old. I have definitely added to the case load but only because I was under the mistaken idea that I should do everything humanly possible to fix myself before I admit defeat and make a claim.

Sent from my SM-G900W8 using Tapatalk

That's another valid reason why we don't apply right away. Personally, I got fed up with doctors telling me to apply. Then we read comments such as those above... The VAC system IS broken and to repair it would require a major overhaul. People like Words-Twice's friends obviously need to be replaced with people who actually understand what it is to be military.
Title: Re: Ever Increasing Wait time
Post by: Rifleman62 on March 30, 2017, 11:20:31
Minister Hehr also announced today that the Veterans Affairs Canada's Service Delivery Review, a detailed assessment of service delivery channels, is now complete. The recommendations developed will establish a new vision for an ideal service model focused on the Veteran.

http://www.veterans.gc.ca/eng/about-us/reports/sdr-delivering-service-excellence

Delivering on Service Excellence

I like the part:
Quote
At Veterans Affairs Canada we strive for service excellence based on the “One Veteran, one standard” approach, with a goal to ensure all Veterans are afforded the same positive and respectful service experience.

If you are in the P Res you have a big "RESERVE" stamped right across the front of your file in block letters. This leads me to believe, and I have experienced it, that as you were part time, prove it, prove it to VAC that it is a service related injury. One example: I had a 20 foot fall on flat on my back which required hospitalization in a then VAC hospital. A Summary Investigation clearly proved the accident. On appeal I was asked if I had ever fallen on my back before (well who hasn't in 35 years). No, always office job in civy career, but yes as a kid had fallen. Ended up with 2/5ths of 10 %.

Now have constant pain and arthritis......
Title: Re: Ever Increasing Wait time
Post by: milnews.ca on March 30, 2017, 11:37:37
Minister Hehr also announced today that the Veterans Affairs Canada's Service Delivery Review, a detailed assessment of service delivery channels, is now complete. The recommendations developed will establish a new vision for an ideal service model focused on the Veteran ...
Good catch - note the "burying the lead" in the info-machine statement (http://www.newswire.ca/news-releases/government-of-canada-details-enhanced-support-for-veterans-and-their-families-617471603.html) ...
Quote
Canada's women and men in uniform have served our country with bravery, honour and dignity—putting their lives at risk to protect the values we cherish most. Our Veterans deserve our greatest recognition and respect for their service.

The Honourable Kent Hehr, Minister of Veterans Affairs and Associate Minister of National Defence, met with Canadian Forces Members and their families at the Military Family Resource Centre (MFRC) in Edmonton today to provide details on Budget 2017 initiatives to assist Canada's Veterans and their families.

Budget 2017 builds on the foundation that was established in Budget 2016 and will recognize the important role of caregivers, help more families, support mental health and provide for the education and training Veterans need to find the work they want in their post-military lives.

Budget 2017 would expand access to the Veteran Family Program across all 32 MFRCs in Canada. A pilot project previously allowed access for medically released Veterans and their families to seven MFRCs across the country, and to the telephone-based Family Information Line and the www.CAFconnection.ca website. Previously these services were only for still-serving members of the Canadian Armed Forces.

Minister Hehr also announced today that the Veterans Affairs Canada's Service Delivery Review, a detailed assessment of service delivery channels, is now complete. The recommendations developed will establish a new vision for an ideal service model focused on the Veteran ...
Title: Re: Ever Increasing Wait time
Post by: meni0n on April 04, 2017, 18:39:31
Claim coming up on 1 year now and have been stuck in 3rd step since August. Anyone know how much longer can you wait and what really can one do? I keep getting the "We're processing claims from April" for the past 3 months now...
Title: Re: Ever Increasing Wait time
Post by: jollyjacktar on April 04, 2017, 18:46:57
I have been fortunate in my two previous claims with reasonably good service.  The most recent has been at step 1 for three months now.
Title: Re: Ever Increasing Wait time
Post by: Tcm621 on April 05, 2017, 10:12:46
Claim coming up on 1 year now and have been stuck in 3rd step since August. Anyone know how much longer can you wait and what really can one do? I keep getting the "We're processing claims from April" for the past 3 months now...
You can talk to the ombudsman. There might be something they can do to speed it along. Even if there is nothing they can do, at least it adds to their data.

Sent from my SM-G900W8 using Tapatalk

Title: Re: Ever Increasing Wait time
Post by: thunderbolt on April 05, 2017, 18:18:05
I opened up myVAC account today to see if I got "my" letter for the top up and saw that my claim that I put in last August was complete. They had all documentation as of December 28th so I was expecting no answers until at least September or later. Funny thing is, it was dated for March 29th, so now it has to be included with the top up for April 1st.

Government agencies never cease to surprise me ...
Title: Re: Ever Increasing Wait time
Post by: Rifleman62 on April 14, 2017, 14:41:13

Veterans Affairs Canada Service Standards


You can download as XLS or CVS file at link. I found the XLS file corrupted and reported same.

http://open.canada.ca/data/en/dataset/111eb3cf-7774-4920-82fa-32231fb2f4ba

Subject:

    Homepage: http://www.veterans.gc.ca/eng/about-us/service-standards
    Maintenance and Update Frequency: As Needed
    Date Published: 2016-12-06
    Openness Rating:three stars

About this Record: Record Released: 2017-04-13
   
Veterans Affairs Canada Service Standards


Veterans Affairs Canada (VAC) has set service standards to ensure quality and timely delivery of services and decisions. The department is currently conducting a review of these standards to ensure they report on the service experiences that matter most. New standards may be added and/or existing ones may be changed as a result.

    Publisher - Current Organization Name: Veterans Affairs Canada
    Licence: Open Government Licence - Canada

Resources
Resource Name    Resource Type    Format    Language    Links
2015-16 Service Standards    Dataset    XLS    English    
2015-16 Service Standards    Dataset    CSV    English    
2015-16 Service Standards    Dataset    XLS    French    
2015-16 Service Standards    Dataset    CSV    French    
Title: Re: Ever Increasing Wait time
Post by: meni0n on April 14, 2017, 16:50:22
VAC stopped replying to my secure messages. It's been a week and a half since I asked for an update on my claim. Maybe they're busy processing all the top ups...
Title: Re: Ever Increasing Wait time
Post by: PuckChaser on April 14, 2017, 19:05:18
There's a warning on MyVAC that secure messages would take at least 5 business days for a response.
Title: Re: Ever Increasing Wait time
Post by: meni0n on April 14, 2017, 22:22:43
I know, I usually had a reply within two days. i think it's up to 8 business days now
Title: Re: Ever Increasing Wait time
Post by: Rifleman62 on April 15, 2017, 10:05:46
Why? VAC hired and trained new staff. According to VAC, increased applications, but they got more staff who are now trained to process. Over 3500 employees.

IMHO it is all BS. It's like throwing money at a problem. VAC employees need a fire lit. Just BS.
Title: Re: Ever Increasing Wait time
Post by: Pieman on April 21, 2017, 02:44:26
I'm also seeing large increase in wait times for response, even in the expatriates department, which is normally must faster than average. (Less people to deal with, I assume)  Too much internal bureaucracy processing files is likely the main cause.
Title: Re: Ever Increasing Wait time
Post by: AirDet on April 21, 2017, 15:52:33
You can talk to the ombudsman. There might be something they can do to speed it along. Even if there is nothing they can do, at least it adds to their data.

Sent from my SM-G900W8 using Tapatalk

The only thing that seems to get their attention is when you send a letter to your MP and the Minister himself. Give that a try. At the very least you'll hear from them.

Good luck.
Title: Re: Ever Increasing Wait time
Post by: Tcm621 on May 18, 2017, 17:57:26
I just was told by VAC that the time doesn't start ticking until the summary is complete and sent to head office for adjudication and that head office is currently working on files from May 16. I have an application from September last year that only got sent to head office in April and 4 claims from January that aren't even there yet. This is getting ridiculous. I called the ombudsman today and they agree that VAC is failing. How long have we heard the "we are training more staff" refrain? I think a letter to the minister and my MP may be required.
Title: Re: Ever Increasing Wait time
Post by: Rifleman62 on May 18, 2017, 19:02:12
My 16 Aug 16 consequential claim was "Complete" today, with receipt of letter from VAC pending, according to My VAC Account.
Title: Re: Ever Increasing Wait time
Post by: Tcm621 on May 19, 2017, 00:28:06
My 16 Aug 16 consequential claim was "Complete" today, with receipt of letter from VAC pending, according to My VAC Account.
That's interesting. So not only was the VAC Rep wrong about the 16 weeks (accord to the OVO), she was off on her assessment of where they are on files. Still, 9 months isn't 4 months.

Judging by the current information provided by VAC, they have an inordinate amount of time to create a summary (more than 16 weeks in my case) , 16 weeks from summary to decision (which they only hit 50% of the time ) and however long it takes to make the actual assessment of actual award. Thank God, I am only in pain and I can still work. My heart goes out to every veteran who is waiting for this money to live with.
Title: Re: Ever Increasing Wait time
Post by: jollyjacktar on May 19, 2017, 10:07:25
My getting reasonably quick service from them has disappeared.  It took over 5 requests and 9 months to get my re-assessment for Tinnitus started.  Two other claims I submitted in Jan 17 are still at Step 1.  The 6 weeks from submission to decision in 2011 have gone out the window, that's for sure.
Title: Re: Ever Increasing Wait time
Post by: Rifleman62 on May 19, 2017, 12:05:27
Quote
My 16 Aug 16 consequential claim was "Complete" today, with receipt of letter from VAC pending, according to My VAC Account.

Incredibly, I received a favourable decision!! Letters and forms were in My VAC Account inbox this a.m. Cheque in bank.

The claim was submitted as the VAC doctor suggested I do so.

The consequential claim was under the old Act, so a bump up to my Disability Pension. All the more reason the Liberals must reinstate the lifelong pension.
Title: Re: Ever Increasing Wait time
Post by: Tcm621 on May 19, 2017, 18:47:41
My getting reasonably quick service from them has disappeared.  It took over 5 requests and 9 months to get my re-assessment for Tinnitus started.  Two other claims I submitted in Jan 17 are still at Step 1.  The 6 weeks from submission to decision in 2011 have gone out the window, that's for sure.
When I spoke to the ombudsmans office I made a point of mentioning how service has gone down hill under the new government. It was bad under fantino, got better under O'Toole and is as bad or worse as it has ever been now.   One thing that stood out to me on this latest correspondence was the signature line. Typically it goes something like "feel free to contact us at # if you have any questions... Shawn Bloggins". This one was "if you require additional information, send your inquiry through #... Ms. C. Bloggins". While it may only be the style of this one particular person, it really stood out as all my other correspondence made an effort to be personal. It is a small thing but as I said, it stood out and added a bad taste to already bad news.
Title: Just FYI
Post by: Mediman14 on August 18, 2017, 12:33:47
Hi everyone,
   Just to let anyone know if they are not already aware. VAC is currently 12 - 14 months behind when it comes to disability Benefits applications. They are currently working on June - July 2016 files. I have called VAC on two separate occasions within the last two weeks and received the same answer. If anyone has been getting something different, it would be nice to hear.

Thanks
Title: Re: VAC wait times
Post by: Tcm621 on August 23, 2017, 16:55:39
My Sept 16 claim is not complete. About a week shy of 1 year. And by complete, I mean I still need to get my letter, contact VAC, see the VAC doctor and get my money. So I figure another 3 months.
Title: Re: VAC wait times
Post by: Blogg123 on March 23, 2018, 18:31:49
I have been in Step 1 for 9 months and counting, is this normal?  No correspondence from VAC yet,  quality service.
Title: Re: VAC wait times
Post by: HappyWithYourHacky on March 23, 2018, 18:55:15
I have been in Step 1 for 9 months and counting, is this normal?  No correspondence from VAC yet,  quality service.

I think it depends on the claim/situation but that sounds pretty normal. I've got 3 that are still on step one at 12 months.
Title: Re: VAC wait times
Post by: meni0n on March 27, 2018, 14:38:47
12 months at step 1 is not acceptable. My claim last year took 1 year to get a decision. I'd send them a message and complain to the ombudsman. It may not speed anything up but will at least contribute to the stats.

Sent from my LG-H873 using Tapatalk

Title: Re: VAC wait times
Post by: tree hugger on March 27, 2018, 15:16:25
Recommend calling every week or two.  I called again today on behalf of my Dad.  I'll call them again next week.  If there is a hold up, and I can help move it along I know about it right away.
Title: Re: VAC wait times
Post by: Szczep on March 27, 2018, 15:16:52
Of course that is is normal for VAC. They have to justify (somehow) the need for new employees and new offices.  They have a very good union working for them and you (veteran) are the reason they have jobs.
Cheers
Title: Re: VAC wait times
Post by: HappyWithYourHacky on March 27, 2018, 16:51:07
12 months at step 1 is not acceptable. My claim last year took 1 year to get a decision. I'd send them a message and complain to the ombudsman. It may not speed anything up but will at least contribute to the stats.

Sent from my LG-H873 using Tapatalk

I agree, however that seems to be the standard wait time for most claims these days. This is based off off of the experiences of members of the Faceboob3B release page, the Veterans Voice webpage as well as my own contacts. Some claims like tinnitus and PTSD seem to move faster and of course, every claim is different mileage may vary.
Title: Re: VAC wait times
Post by: Tcm621 on March 28, 2018, 14:21:38
Of course that is is normal for VAC. They have to justify (somehow) the need for new employees and new offices.  They have a very good union working for them and you (veteran) are the reason they have jobs.
Cheers


Considering how much they have shrunk in the last year, that union is doing a pretty shitty job.
Title: Re: VAC wait times
Post by: meni0n on March 28, 2018, 17:18:35
I just got a reply from VAC saying theyre currently processing claims from August 2017. Not sure if that's made up to make me feel better as the SSSD for my claim is September.

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Title: Re: VAC wait times
Post by: trooper142 on March 28, 2018, 17:25:16
I just got a reply from VAC saying theyre currently processing claims from August 2017. Not sure if that's made up to make me feel better as the SSSD for my claim is September.

Sent from my LG-H873 using Tapatalk

That certainly makes me feel better, considering my claim is in from August!

When I called a couple weeks ago, they were in June 2017, so they are moving quick by my measure! Kudos to them for working diligently, even if my outcome is not as I desire.
Title: Re: VAC wait times
Post by: AirDet on March 29, 2018, 13:01:24
I just got a reply from VAC saying theyre currently processing claims from August 2017. Not sure if that's made up to make me feel better as the SSSD for my claim is September.

Sent from my LG-H873 using Tapatalk

That's funny, I got one a couple of weeks ago saying they were working on January 2017... me thinks there's some "alternative facts" afoot.
Title: Re: VAC wait times
Post by: meni0n on March 29, 2018, 13:38:35
That's what I was thinking. They'll give you dates to keep you hopeful. Maybe it depends on how many times you message them. The more you send the closer the dates get.

Sent from my LG-H873 using Tapatalk
Title: Re: VAC wait times
Post by: jollyjacktar on March 29, 2018, 13:50:29
Fake News, Fake News
Title: Re: VAC wait times
Post by: meni0n on March 31, 2018, 12:45:08
Another theory is that it's a generic reply with dropdowns and someone picked the wrong J

Sent from my LG-H873 using Tapatalk

Title: Re: VAC wait times
Post by: Hoch on April 11, 2018, 18:06:30
I've been involved with VAC since 2014.

I had no idea as to benefits and programs, and was approached by a civilian volunteer for the local legion who suggested I look into matters.

Thank goodness for that.  I was on my last legs in many ways.

My ELB/Rehab app was faxed by me on a Friday, and by Tuesday I was informed of a positive decision.
Recently RLC, noted some issues on my medical file (they are advocating on my behalf for 2 separate DA applications, one already turned down on first read), and submitted an application as soon as I provided them a medical document.  The application was submitted to VAC on the 27th of March, and by 6 April they reached a positive decision.  Today I received the document package along with a VAC 888 in My VAC Account.
Obviously the file was redzoned.  However, I did note that if it wasn't for RLC, I'd likely be still awaiting a decision in July, which is their normal service standard for DA applications (16 weeks).  I was told they are currently processing January 2017 applications (1 year behind).
I've read threads by folks who suggested they had a negative experience with RLC.  I've also read negative stories about VAC.  What it comes down to is the individual handling your file, and how you have presented your circumstances.

I also have the unique experience of dealing with a civilian significant personal injury matter.  The total for personal injury as determined by a triumvirate of SCC rulings back in 1976 capped the total payable, and indexed for inflation is what amount VAC uses for total disability.  $365,400.  In civil litigation proceedings, depending on the nature of injury, you have a far more difficult time getting adequate compensation in this venue.  In my circumstance, there are 5 significant entities involved who are heavily insured.  I will be lucky to get half of what I would VAC, if my injury in question was service related.  The fight is far more difficult, and often the institutional insurance lawyers have "arrangements" with most of the personal injury lawyers. 

All in all, while I'm extremely bitter over my military experience that led to the loss of my career, while one of them retired a general, I am thankful for how VAC/RLC has supported me since 2014.  Sure there are administrative/clerical/procedural boondoggles that really test one's patience, but those can and eventually get addressed. 

The hardest part is struggling on your own with the issues, and not having a voice to advocate on your behalf during these very trying periods in your life.
Title: Re: VAC wait times
Post by: meni0n on April 11, 2018, 23:25:12
You got a decision in two weeks? How the heck does this work. Most people wait a lot more than the prescribed 16 weeks that they advertise on their web site. I just sent another message to VAC to ask when I can expect a decision on the reassessment. I guess I'll keep messaging them every week or two.
Title: Re: VAC wait times
Post by: Teager on April 12, 2018, 11:19:37
You got a decision in two weeks? How the heck does this work. Most people wait a lot more than the prescribed 16 weeks that they advertise on their web site. I just sent another message to VAC to ask when I can expect a decision on the reassessment. I guess I'll keep messaging them every week or two.

Note that he mentions his file was redzoned meaning the situation was urgent thus getting a decision quickly.
Title: Re: VAC wait times
Post by: AirDet on April 18, 2018, 16:56:47
I had an interesting conversation with one of the VAC phone monitors (for lack of a better description). I cracked a joke that there was a misprint in the service delivery standards and that it should be 16 months vice 16 weeks. He then launched into a tirade on how they had warned the gov't that allowing online applications would jam everything up because so many more people would be applying.

I asked him what percentage of those new applications were valid or lead to favourable outcomes. He replied most of them. He didn't like my follow-up which was if they were valid then why should VAC dissuade people from applying?

It sounds like they are getting worn out over there.

Too bad he didn't disclose what month they are currently working on. Maybe they should post that info in the website.
Title: Re: VAC wait times
Post by: meni0n on April 18, 2018, 17:25:45
It's impossible to know which month because everyone seem to give a different answer every time. I had the VAC ombudsman call me back this week and said i should be getting a decision within the next few weeks. Seems like they got access to the system over there as well.

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Title: Re: VAC wait times
Post by: meni0n on April 20, 2018, 12:03:29
Just checked online and it says that claim is complete. What I find weird is that I can't access the decision online. The last two claims I got an email and able to see the documents on my inbox but this one just says documents were mailed.

Sent from my LG-H873 using Tapatalk

Title: Re: VAC wait times
Post by: AirDet on April 20, 2018, 21:36:58
Did you choose the option that said everything electronic in your profile? I don't know if it makes a difference or not.
Title: Re: VAC wait times
Post by: meni0n on April 21, 2018, 12:29:41
You're right I just checked and it wasn't on. It's weird I could sworn I had it enabled. Now I guess I'll have to wait for 5 days.

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Title: VAC relocation benefits
Post by: Capersapper on April 24, 2018, 20:34:48
Diagnosed w ptsd have to move back to east coast to get out of my hermit lifestyle to be close to immediate family..anyone know if VAC can assist with the move
Title: Re: VAC relocation benefits
Post by: Teager on April 25, 2018, 13:35:23
Diagnosed w ptsd have to move back to east coast to get out of my hermit lifestyle to be close to immediate family..anyone know if VAC can assist with the move

Did you move on or after your release using the military benefit? Have you released within the last 2 years? If so your possibly entitled to a final move from the CAF.

http://www.forces.gc.ca/en/about-policies-standards-benefits-relocation/2011-2012-directive-ch14.page#art-14-01-02

VAC has no benefits assisting a move.

Title: Re: VAC wait times
Post by: AirDet on May 02, 2018, 13:49:10
Well, it appears that despite the minister's claims of improving the system the wait times for Disability Pensions has now slipped to 15 months!

Latest communication from VAC stated, "At this time, the oldest applications currently being reviewed are from February, 2017."

I doubt there is an emoji for this... maybe this...  :deadhorse:
Title: Re: VAC wait times
Post by: Jed on May 02, 2018, 15:23:43
Well, it appears that despite the minister's claims of improving the system the wait times for Disability Pensions has now slipped to 15 months!

Latest communication from VAC stated, "At this time, the oldest applications currently being reviewed are from February, 2017."

I doubt there is an emoji for this... maybe this...  :deadhorse:

What?  You don't appreciate the time and effort made in producing the glossy magazine they just sent out telling us how great it all is ?  I wish the would have saved that PR money for pensioners.
Title: Re: VAC wait times
Post by: Fishbone Jones on May 02, 2018, 17:33:58
Got from VAC today. If you apply for the Caregiver Recognition Benefit, they are claiming an eight week turnaround with payment starting in the ninth week.
Title: Re: VAC wait times
Post by: HappyWithYourHacky on May 02, 2018, 20:00:58
Well, it appears that despite the minister's claims of improving the system the wait times for Disability Pensions has now slipped to 15 months!

Latest communication from VAC stated, "At this time, the oldest applications currently being reviewed are from February, 2017."

I doubt there is an emoji for this... maybe this...  :deadhorse:

Sounds about right. I've got  a bunch from last April still on step one and I know of a few others who are in the same situation.
Title: Re: VAC wait times
Post by: Mediman14 on May 18, 2018, 15:20:50
I finally heard back from vac after 18 months, only to get an granted condition however, they claim they cannot determine the difference between Osteoarthritis and Hip Labral tear pain. Because of that, my percentage went from 5%-6%. I am happy that it is granted as long term it will be valuable (At least I hope so!). There is difference between the two conditions! I personally think it is laziness. I'm not sure if the battle for reassessment is worth my time?
Title: Re: VAC wait times
Post by: Tcm621 on May 18, 2018, 18:19:47
I finally heard back from vac after 18 months, only to get an granted condition however, they claim they cannot determine the difference between Osteoarthritis and Hip Labral tear pain. Because of that, my percentage went from 5%-6%. I am happy that it is granted as long term it will be valuable (At least I hope so!). There is difference between the two conditions! I personally think it is laziness. I'm not sure if the battle for reassessment is worth my time?

I was looking at my hip claim and noticed that they had changed it to a claim for osteoarthritis as well. It is still in stage one so I will wait and see but it isn't arthritis that is the problem.
Title: Re: VAC wait times
Post by: Mediman14 on May 18, 2018, 19:47:36
I was looking at my hip claim and noticed that they had changed it to a claim for osteoarthritis as well. It is still in stage one so I will wait and see but it isn't arthritis that is the problem.
My claim for Osteoarthritis (OA) was a secondary (consequence) of having a Labral tear and the surgery repairing the tear. For assessment purposes they combine the past labral tear and the OA together. My issue is, if the tear was fixed (received 5%), I only received 1% for having OA. It is the OA that is causing the issues, (can't run anymore, can't walk certain distances, have to get hip injections every 4-6 months, etc) I have made this very clear to Vac. I am grateful that it is granted but my awarded percentage just doesn't seem right!
Title: Re: VAC wait times
Post by: AirDet on May 18, 2018, 20:54:16
My claim for Osteoarthritis (OA) was a secondary (consequence) of having a Labral tear and the surgery repairing the tear. For assessment purposes they combine the past labral tear and the OA together. My issue is, if the tear was fixed (received 5%), I only received 1% for having OA. It is the OA that is causing the issues, (can't run anymore, can't walk certain distances, have to get hip injections every 4-6 months, etc) I have made this very clear to Vac. I am grateful that it is granted but my awarded percentage just doesn't seem right!
If you think your assessment was wrong you can appeal it. There is a review process on the VAC web page. It's a great place to start.
Title: Re: VAC wait times
Post by: Rifleman62 on May 19, 2018, 09:44:24
VAC uses the Merck Manual to assess claims. Below is a link to the Consumer Version. You can do some research at the link, incl the Resources tab at the far right. You may find more info to substantiate your claim

https://www.merckmanuals.com/home

This is the link to the Professional Edition:  https://www.merckmanuals.com/en-ca/professional

PS If you got an animal, there is also a Veterinary Edition, which is the one VAC probably uses.
Title: Re: VAC wait times
Post by: Wolfeyez on May 29, 2018, 23:15:09

PS If you got an animal, there is also a Veterinary Edition, which is the one VAC probably uses.

 :rofl:

Wait times are just an estimate, a very low estimate - I have been waiting 32 weeks after all paperwork has been completed and received by VAC. Perhaps Stage 2 is just around the corner...
Title: Re: VAC wait times
Post by: AirDet on June 12, 2018, 16:59:11
Well Wolf, I don't mean to burst your bubble but VAC is still processing Apps in stage3 since Feb 2017. That means that once yours gets to stage 2 you could be looking at an additional 17 months!

I have been discussing this with an MP who sits on the Veterans Committee and he was equally appalled but not surprised.

Clearly VAC needs to be fixed. Their outdated procedures must be modernized and streamlined as must the service delivery model. After speaking with him and reviewing VAC's own stats I no longer believe the "Higher than normal volume" excuse. The published facts don't support it.
Title: Re: VAC wait times
Post by: Sapper44 on July 05, 2018, 16:17:29
Well, it appears that despite the minister's claims of improving the system the wait times for Disability Pensions has now slipped to 15 months!

Latest communication from VAC stated, "At this time, the oldest applications currently being reviewed are from February, 2017."

I doubt there is an emoji for this... maybe this...  :deadhorse:

Submitted a claim for PTSD at the end of February. I’ve been diagnosed with severe PTSD, MDD, Anxiety and OSI. Received an email 5 July that my claim is at Stage 3. Decision stage. Some move faster than others. The people working at VAC were extremely helpful anytime I asked questions. They’re just like us in the military. Overworked, overwhelmed and underpaid. The first line people that is. I don’t expect a decision until this time next year or later.

CHIMO
Title: Re: VAC wait times
Post by: Jewel144 on July 06, 2018, 18:09:07
I can so appreciate the overworked and underpaid.  The front line has a tough tough job.  (no I don't work for VAC, but a customer service workplace)

Imagine how easily it could be turned around if they adopted under promise, over deliver.
Change the timelines to what you can meet and reasonably deliver and advise people.

I don't know why they don't amend the deliverable and policy so people can stop getting the run around and get mad, madder, frustrated, angrier and then some. 

It shouldn't be this difficult for either side.
Title: Re: VAC wait times
Post by: HappyWithYourHacky on July 06, 2018, 22:20:28
I just received payment for claims submitted April 2017. 14 months seems to be somewhat of a standard wait time. That said, it appears as though PTSD claims tend to move a bit faster..as do tinnitus. If anyone is on Facebook (and being med released) check out the Veterans 3b Support Group. Lots of great info based off of the experiences of others.
Title: Re: VAC wait times
Post by: Sapper44 on July 23, 2018, 21:00:34
I just received payment for claims submitted April 2017. 14 months seems to be somewhat of a standard wait time. That said, it appears as though PTSD claims tend to move a bit faster..as do tinnitus. If anyone is on Facebook (and being med released) check out the Veterans 3b Support Group. Lots of great info based off of the experiences of others.

Submitted 4 months ago and my claim was completed last Thursday. PTSD. Decision letter on the way.

CHIMO
Title: Re: VAC wait times
Post by: Mediman14 on July 24, 2018, 17:59:26
I appealed my Rt hip OA application, They bureau pensions advocates  (BPA) sent me a form to get filled out by an MO. Well I did, not only did I lose 1/4 of my range of motion with my Right Hip, it was discovered I lost over half of my ROM (range of motion) in my opposite (Left) hip. Giving that my Left hip was granted a percentage in the past, would I need to get another reassessment? Or does BPA take note of it and apply it without myself asking for it?
Title: Re: VAC wait times
Post by: Sapper44 on July 25, 2018, 17:00:55
Submitted 4 months ago and my claim was completed last Thursday. PTSD. Decision letter on the way.

Update. 100% entitlement. Very fast decision. Make getting better a priority. Concentrate on your health. Mental and physical. The rest falls into place.

CHIMO
[/quote
Title: Re: VAC wait times
Post by: exCAFguy on July 25, 2018, 17:44:13
Apologies if this is the wrong thread for this.  Today I received notification I’m receiving “five-fifths for service in a Special Duty Service (SDA Afghanistan and surrounding area)” but they don’t elaborate on exactly what that means.  Anyone able to decipher that before I have to goto the VAC office in person to try and get an answer?
Title: Re: VAC wait times
Post by: PuckChaser on July 25, 2018, 18:08:31
5/5 means your disability is completely service connected, and you'll get the full amount of any disability award. A SDA injury automatically entitles you to VIP benefits, or that's how it was explained to me by VAC a few years ago.
Title: Re: VAC wait times
Post by: kratz on August 07, 2018, 16:07:47
I received a decision on the 2nd DA for my claims today.
Stage 3 took close to 7.5 months, or 30 weeks from when I was seen by the VAC doctor and the decision.

Using the VAC disability tables to estimate what might be approved, I was very close to the final result.
Title: Re: VAC wait times
Post by: BeyondTheNow on August 07, 2018, 17:48:45
If helpful for anyone wondering where they are in terms of backlog, the VAC speaker today said they’re currently working on November 2017 applications.
Title: Re: VAC wait times
Post by: daftandbarmy on August 07, 2018, 17:58:05
If helpful for anyone wondering where they are in terms of backlog, the VAC speaker today said they’re currently working on November 2017 applications.

About the same wait for a Tesla Model 3. Coincidence?

Nope, no way  ;D
Title: Re: VAC wait times
Post by: trooper142 on August 08, 2018, 01:05:14
If helpful for anyone wondering where they are in terms of backlog, the VAC speaker today said they’re currently working on November 2017 applications.

Well that's interesting, because I called them yesterday and I was told April 2017! They just jumped 7 months in a day!

*Edit* turns out the Nov 2017 is for reassessment, April 2017 is for First Application

Considering my application is August 2017, I wondering when they are gonna give me a decision, I'm hoping shortly lol
Title: Re: VAC wait times
Post by: GAC on August 08, 2018, 10:39:04
Are CIA and CIA supplements decisions taking as long as disability award claims?

What is your average wait time?
Title: Re: VAC wait times
Post by: Simsimma97 on August 08, 2018, 16:57:59
Are CIA and CIA supplements decisions taking as long as disability award claims?

What is your average wait time?

I applied for CIA end of January and it was approved as of last week. Can't remember if it's backdated to when we apply and if so, how long it will take to receive the backpay.
Title: Re: VAC wait times
Post by: GAC on August 08, 2018, 19:10:16
I applied for CIA end of January and it was approved as of last week. Can't remember if it's backdated to when we apply and if so, how long it will take to receive the backpay.
Pretty sure it gets backdated to application. 
Thanks for reply, I might see it around Oct (hopefully this year) as I applied in April, then added Supplement application a few weeks later.
Title: Re: VAC wait times
Post by: Teager on August 08, 2018, 20:24:41
I applied for CIA end of January and it was approved as of last week. Can't remember if it's backdated to when we apply and if so, how long it will take to receive the backpay.

You will be back dated to date of application. If your approved you should see the money within a week or two. If you have my VAC Account you can view the payments there and the monthly deposits.
Title: Re: VAC wait times
Post by: upandatom on August 10, 2018, 09:29:56
This is what it says on MY VAC regarding my claim:16 weeks from April 27 was yesterday and I just entered step 3.


There are zero repercussions. Which is my big issue. And they won't redzone a file without showing financial distress, or medical treatment not being provided.

If I have a work project, and I have 16 weeks to finish it, and I don't, I'm fired. Plain and simple. VAC is a joke.

The liberal gov spent a tonne of money hiring people, and training them to do a job they weren't qualified for.

The way it's set up, it shouldn't be rocket science. Read the medical experts questionnaire, is it related to service, yes, does it fit the appropriate requirement for X%, yes, awarded to this. (The mental health is built around using keywords, like a PER)

Medical professionals fall under a college for their profession, they get reviewed, regularly. If their files show fraud, they lose their license.

I spent 8 hours of sessions doing the mental health questionnaire, and it took me 1 hr to find out where I am supposed to be at level, I took that to VRAB, and it was open and shut. It took me over two years in the VAC system, starting Jan 15, and getting the result Feb 17 with payout.
Title: Re: VAC wait times
Post by: Tcm621 on August 27, 2018, 16:59:59

There are zero repercussions. Which is my big issue. And they won't redzone a file without showing financial distress, or medical treatment not being provided.

If I have a work project, and I have 16 weeks to finish it, and I don't, I'm fired. Plain and simple. VAC is a joke.

The liberal gov spent a tonne of money hiring people, and training them to do a job they weren't qualified for.

The way it's set up, it shouldn't be rocket science. Read the medical experts questionnaire, is it related to service, yes, does it fit the appropriate requirement for X%, yes, awarded to this. (The mental health is built around using keywords, like a PER)

Medical professionals fall under a college for their profession, they get reviewed, regularly. If their files show fraud, they lose their license.

I spent 8 hours of sessions doing the mental health questionnaire, and it took me 1 hr to find out where I am supposed to be at level, I took that to VRAB, and it was open and shut. It took me over two years in the VAC system, starting Jan 15, and getting the result Feb 17 with payout.

That is one of my main complaints. Their standard has been 16 weeks for at least a couple of years now and they haven't been close since I have been in the VAC system. If they look at their data and it says they get 80% done in 45 weeks (for example) then set that as the standard and meet it. If they keep a 16 week standard and continually fail to meet it then someone should be fired.
Title: Re: VAC wait times
Post by: Rifleman62 on September 12, 2018, 11:56:26
Thus, throwing $42 million at the problem did not perform the miraculous cure.

https://www.cbc.ca/news/politics/veterans-ombudsman-1.4820067

Ottawa slammed for making injured veterans wait months to get support
- 12 Sep 12
Veterans told they can expect to find out within 16 weeks whether they are eligible for financial aid

The watchdog for Canadian veterans is taking the federal government to task for causing added frustration and stress to many injured veterans as they wait months longer than promised to find out if they qualify for disability benefits and other supports. Veterans ombudsman Guy Parent's scathing new report follows a review of hundreds of applications for assistance by former service members.
Veterans are told they can expect to find out within 16 weeks whether they are eligible for financial assistance and medical treatment for injuries related to their service. Parent's review found that target was achieved when it came to applications by veterans from the Second World War and Korea, but roughly 70 per cent of applications from other veterans — including those who served in Afghanistan — experienced delays.

The average turnaround time for those applications was 23 weeks or 29 weeks, depending on which files were counted, while more than a quarter of those took 32 weeks or longer — a situation that is getting worse due to a growing backlog of files. The findings were particularly troublesome for francophone and female veterans, some of whom have been waiting more than a year for a decision and whose files were disproportionately represented in those suffering from the longest delays.

"Women wait longer than men; francophone applicants wait longer than anglophone applicants
," the report reads, adding: "Any differences in wait times for decisions should be based on need." Yet Parent's review also found Veterans Affairs Canada did not have any established process for identifying priority cases and that files were often addressed in a completely arbitrary manner.

Communication problems


Compounding the problem is a total lack of transparency and communication, meaning veterans are largely kept in the dark about the status of their applications for assistance and have no idea when they will get a decision. "The most common complaint my office hears from veterans: the length of time it takes to get a disability-benefit decision from Veterans Affairs Canada," says the ombudsman's report. "The frustration and increased stress that this causes veterans and their families must be eliminated. They deserve to know when a decision can be reasonably expected." The report is likely to stoke anger and frustration in many veterans who have already expressed disillusion with the Liberals ahead of next year's election. The Liberals have repeatedly promised to improve service at Veterans Affairs, most recently by committing $42 million to address a growing backlog of applications, even as officials have blamed a surge in requests for assistance for the delays.

Parent worried the issues identified in his review will only get worse once a controversial new pension for life for disabled veterans comes into effect next year, and he called for the government to redouble its efforts to fix the problem. "Now is the time to ensure that the planning and resources required to deliver disability benefits, both equitably and in a timely manner, are in place," the ombudsman's report says. "Lengthy turnaround times for disability benefit decisions is about more than monetary compensation for pain and suffering. Many applicants have unmet health needs that can be exacerbated by waiting for adequate treatment."

In an interview with The Canadian Press, Parent was decidedly agnostic when asked if Veterans Affairs needed to redouble its efforts to meet the 16-week target, suggesting that the department should first find out if the target is realistic. Yet he was adamant that officials needed to implement a way of prioritizing cases based on need and keep veterans appraised of the status of their applications. "As soon as you cannot meet that standard and you exceed it, for whatever reason there should be right away and automatic reply or personal contact with individuals to say: 'We cannot meet the published standard."'

Title: Re: VAC wait times
Post by: Tcm621 on September 12, 2018, 14:03:39
The report is worth reading, and responding too. I have already sent a response to the OVO regarding a discrepancy between their report and my interactions with VAC. For those of you that just want a quick overview, here is the OVO produced infographic:

http://www.ombudsman-veterans.gc.ca/eng/reports/infographics/timely-transparent-decision
Title: Re: VAC wait times
Post by: upandatom on September 17, 2018, 10:51:55
The report is worth reading, and responding too. I have already sent a response to the OVO regarding a discrepancy between their report and my interactions with VAC. For those of you that just want a quick overview, here is the OVO produced infographic:

http://www.ombudsman-veterans.gc.ca/eng/reports/infographics/timely-transparent-decision

I Find the ombudsman, cant really do anything worthwhile, except complain, They can write up these reports etc, but unless someone is there to enforce their requirements, then its kind of another entity that says, "the system is broken, do this"
Title: Re: VAC wait times
Post by: Tcm621 on September 17, 2018, 11:15:49
I Find the ombudsman, cant really do anything worthwhile, except complain, They can write up these reports etc, but unless someone is there to enforce their requirements, then its kind of another entity that says, "the system is broken, do this"

That is a problem but at least he complains directly to the people who have a say. I know both him and Gary Walbourne, the outgoing CAF ombudsman, were pushing hard for Independence rather than being under the minister they need to criticize but the government didn't feel it was needed.
Title: Re: VAC wait times
Post by: AirDet on September 26, 2018, 15:42:54
I had a sit down with the Minister and a member of his VAC Committee the end of August. I can tell you the minister really wants to get the cash and benefits into our hands. He admits there are many legacy procedures that hamper this from happening. I think in time he'll actually solve the crazy processing times.

As for me, I have 2 claims that have been in Step 3 for 78 weeks now. Even after the minister engaged 4 weeks ago nothing has happened.

The real problem is that the adjudicators are not motivated to solve these issues efficiently. I mentioned that since everything is based on tables. Just have VAC accredited drs complete a bingo card based on those tables. Then just plug it into a computer and you're done. The adjudicators don't need to be in the loop. That type of automation is entirely possible but it would put much of that department out of work.

Title: Re: VAC wait times
Post by: Vimy_55 on September 27, 2018, 21:05:24
Understanding the wait times vary, if there is anyone with this same scenario. Two surgeries, one ankle ligament reconstruction and a follow up forefoot reconstruction less than a year later.   Claim was submitted through RCL in Nov 17, VAC received all info from them 18 Jun 18. Contacted VAC and they are finalizing claims from May 2017. On 18 Jun status is Step 3 am I looking at perhaps another year before decision. Lots of great information here, appreciated.
Title: Re: VAC wait times
Post by: Gabber997 on October 23, 2018, 06:53:34
Has anyone heard of what the wait times are like for PTSD reassessments?  I seem to get varied answers from anyone I speak with at VAC.   
Title: Re: VAC wait times
Post by: purdaaay on October 24, 2018, 17:38:11
 I'm retired RCMP but I assume would be no different. I was in stage 3 at Jan 15th, 2018 for my PTSD reassement. Standard, no holdups I'm aware of. I called late last week and was told that they are currently processing Jan 2018 files. Should be any day now, I take that with a grain of salt though, lol.
Title: Re: VAC wait times
Post by: Fishbone Jones on October 28, 2018, 13:41:46
Mine has been sitting near as long. Last I called they said the were working on Dec17, so there appears to be some movement. Even if it's glacial. The way I understood what I was told, was that they may be processing your file and that might even be complete. However, the review and award group only meets periodically. so you still have to wait for them.  :dunno:
Title: Re: VAC wait times
Post by: Gambit2018 on October 30, 2018, 11:09:29
For ppls info. My file is stage 3, week 21 from VAC’s 16 week. Serving another 20 days and I’m a Mr.
I’ve been told that if your are still serving, files etc are slow. Once you are retired, it speeds up. Who fricking knows! I’ll come back and let you’all Know if and when the gods bless my file. Cheers!
Title: Re: VAC wait times
Post by: Fishbone Jones on October 30, 2018, 12:01:37
It won't speed up. I'm at around 40 weeks, stage 3, instead of 16. But the good news is, they say, that they'll be getting to me shortly :rofl:
Title: VAC wait times
Post by: dvfisher on October 30, 2018, 12:23:22
My file is at 57 weeks. I just heard back from the minister’s office, there are about 200 files in adjudication ahead of mine. They said to call VAC back in the new year for an update.

Unreal how long this takes.


Sent from my iPhone using Tapatalk
Title: Re: VAC wait times
Post by: meni0n on October 30, 2018, 12:41:59
Wonder how the calculations due for April are going to slow things down even more.

Sent from my LG-H873 using Tapatalk

Title: Re: VAC wait times
Post by: Gambit2018 on October 30, 2018, 13:14:14
Marking time. Dog won’t like it but he gets it.
200 plus 30 weeks. Outstanding in the rain. So by my crummy calculations, I’ll get back from VA sometime in July.. expect to be kicked in the nuts after 3+years since the diagnosis.
Title: Re: VAC wait times
Post by: Fishbone Jones on October 30, 2018, 18:36:07
Every claim is different and every claim will end up taking as long as it takes. Not comforting, I know, but that's the way it is. There is no recourse.

Sometimes, if you can prove they are causing financial hardship to yourself, they'll flag it for a look and see if you are hard up enough to help. That also takes ?? weeks. Your claim might be settled before they decide whether you're hard up enough to be jumped up to the head of the line..

Confusing eh? :rofl:
Title: Re: VAC wait times
Post by: Mediman14 on November 08, 2018, 13:46:51
For anyone who is interested. I just called to get a update on my file. From one of workers, the adjudicaters are working on Jan 2018 files. I asked if this information such as the wait times was posted on the VAC website, the answer was “yes”. Maybe I was looking in the wrong area but I didn’t find it!
Title: Re: VAC wait times
Post by: Rifleman62 on November 27, 2018, 09:32:53
https://www.cbc.ca/news/politics/veterans-disability-waiting-list-canada-1.4921209

More than 3,000 veterans waited over a year for Ottawa to process disability claims
– 27 Nov 18
'The system (isn't) built for yes,' says veterans advocate

Well over 3,000 veterans waited over a year for their disability claims to be processed, reassessed or reviewed by Veterans Affairs Canada during the last budget year, according to new statistics tabled in Parliament.

Those long waits impose an unacceptable burden on the most badly injured former soldiers, said a veterans advocate who suffered through the same treatment just over two years ago when he filed his post-traumatic stress claim. "You're sitting there in limbo," said Don Leonardo, a former peacekeeping soldier.

The figures, released last week in response to a written question posed by the Conservative opposition, revealed that in the 2017-18 budget year Veterans Affairs received 36,437 applications for benefits. Of that number, 15,949 applications — 43 per cent of the total — were completed within the department's self-assigned target timeline of 16 weeks. A further 17,650 (48.2 per cent) took between four months and a year; 3,110 (8.5 per cent) of the applicants waited more than 12 months.

'Dysfunction in the department'


The files completed on time were likely "the easy ones," said Leonardo, adding he believes they probably involved simple claims such as hearing loss. The more "complex" injuries are the ones that take more time — and they're the ones that lead to extraordinary hardship when they're delayed, he said.

"If you're waiting for a year, you can't start your treatment," said Leonardo, referring to the long-standing Veterans Affairs policy of not paying for services until a claim is approved. "You're basically in limbo until you're accepted."

Conservative veterans critic Phil McColeman said the backlog — the number of cases that don't meet the 16 week service standard — is a sign of "dysfunction (in) the department" that would never be tolerated in the private sector. "It's depressing to see these numbers, frankly," he said. "If I was in business and saw these numbers, I would have to say there is something dreadfully wrong."
A spokesman for Veterans Minister Seamus O'Regan said the department has seen a 32 per cent increase in applications and a 60 per cent jump in the number of first-time disability benefits claims since 2015.

"We won't look to the previous government for advice on this matter where they, as the auditor general put it, were 'not doing enough' to facilitate veterans' timely access to mental health services and benefits," said Alex Wellstead, referring to Auditor General Michael Ferguson's 2014 review of veterans mental health services. Wellstead noted the department has hired an additional 470 staff and committed an extra $42 million to tackle the backlog. "More complex applications can take time," he said, adding that measures have been taken to simplify the application process.

A backlog built by policy?


Leonardo, however, said he believes some of the backlog — a perennial problem since the Afghan war and the concurrent introduction of new benefits — has been made worse by the requirement that Veterans Affairs conduct its own medical assessments, instead of relying on diagnoses by physicians at National Defence.

"If you're getting out the military on a medical release, why are they adjudicating the claim again when you have military doctors saying that he's unfit, or she's unfit, for service?" asked Leonardo. There have been cases of former soldiers, bounced from the military over a medical condition, being denied benefits for that illness by Veterans Affairs.

That disconnect between National Defence and Veterans Affairs has long been a sore point with former soldiers and recently-retired Canadian Forces ombudsman Gary Walbourne — who repeatedly took both departments to task over a policy he said didn't make any sense. No move has been made to change that policy since. Leonardo said that should serve as a caution to newly retired veterans.

"The system is built for no. It's not built for yes."
Title: Re: VAC wait times
Post by: Tcm621 on November 27, 2018, 18:11:45
Quote
...a former peacekeeping soldier

Can we all agree that this isn't a thing? Say a veteran of UN Peacekeeping missions or a soldier who deployed on peacekeeping missions but there no distinction between a warfighting soldier or a peacekeeping soldier.
Title: Re: VAC wait times
Post by: Rifleman62 on November 30, 2018, 11:02:03
Maybe VAC should triage ALL the files in the system. Quick review for conceivably, grant the claim at the max, with a provision of non precedent approval with respect to a one time benefit, then start from scratch.


https://www.ctvnews.ca/politics/not-acceptable-thousands-of-disabled-veterans-wait-more-than-a-year-for-benefits-1.4196977

'Not acceptable': Thousands of disabled veterans wait more than a year for benefits - 29 Nov 18

Veterans Affairs Minister Seamus O’Regan agrees with the Conservative opposition that it’s unacceptable that thousands of veterans waited more than a year to have their benefits applications processed. “Not acceptable to veterans. Not acceptable to me,” O’Regan told CTV News on Wednesday. “We’ve had some significant challenges with backlogs and I’m reminded of that every time I go to a veterans’ town hall,” he added.

Figures show that 3,110 -- or nine per cent -- of the 36,437 applications received by Veterans Affairs in the 2017-18 fiscal year have taken more than a year to be reviewed. Only 15,949 -- 43 per cent -- were processed within the government’s 16-week target. O’Regan blamed the delay on a 32 per cent increase in disability claims since the Liberals took office in 2015, and the fact that the Conservatives had cut about 1,000 workers from the department. “I’m not making any excuses but I am trying to give an explanation as to why,” O’Regan said. “These are benefits and services that these veterans and their families deserve,” he added. “They are owed these benefits and services.”

O’Regan said the government has allocated $42 million over two years to speed up processing but it takes time to hire people, in part because many of the positions require bilingualism. He said 470 front-line staff have already been added. “What we can do is keep doing what we’re doing, which is keep it a priority, put as many resources there as we possibly can, and hire front line staff as quickly as we can,” he said. “We’re also putting a lot of digitization effort behind the scenes so we can get stuff done quicker,” O’Regan added.

Conservative veterans affairs critic Phil McColeman called the numbers “shocking” and said they are evidence that the system needs to be “reengineered.” “Perhaps we have a capacity problem,” McColeman told CTV News. “But throwing money at it and just doing that is not sufficient,” he said. McColeman accused the Liberals of failing to take “simple steps” that could speed up the process, like forcing the military to automatically transfer medical records to Veterans Affairs rather than making the department “start from zero.”
“Veterans Affairs has to force that new veteran to get all new medical reports on their situation, a complete new file,” he said. “If they could accept (the military records), then you’re on the road to accepting a claim.” McColeman said that soldiers have committed to “making the ultimate sacrifice” if need be, and the long waits for benefits are seen “as a sign, really, of disrespect.”
Title: Re: VAC wait times
Post by: Rifleman62 on December 01, 2018, 12:26:02
https://www.cbc.ca/news/politics/government-little-progress-veterans-disability-claims-1.4928604

Liberal gov't making little progress on backlogged veterans' disability claims - 30 Nov 18 (Video at Link)
  News follows Veterans Affairs Minister Seamus O'Regan's claim that things are getting better

The Liberal government is not making much progress on whittling the down the backlog of veterans' disability claims, despite its promises to do so. Updated figures from Veterans Affairs Canada, released Friday to CBC's Power & Politics, show the number of former soldiers waiting for over a year to have their applications processed is currently higher than it was in 2017-18. The statistics show that, as of Nov. 30, there were 3,356 veterans whose claims have taken more than a year to be put through the system. That's an increase over the 3,110 cases reported in the last budget year.

Responding to a CBC News story on Monday about the initial set of numbers, Veterans Affairs Minister Seamus O'Regan claimed an investment of $42 million by the Liberal government and the subsequent hiring of 470 staff members were making things better, but offered only anecdotal evidence. He claimed he didn't have up-to-date figures for the current year. "The numbers ... we don't have the numbers yet," O'Regan told host Vassy Kapelos. "We'll wait and see. We'll have a better gauge on whether or not we're seeing something different."

The up-to-date statistics were released by the minister's office after repeated requests by CBC News. The department says it strives to decide on benefit applications from veterans within four months. It was unable to do so in more than 50 per cent of the cases last year. The numbers for the current year show not much has improved and the department appears on track to receive more claims than it did last year. As of Friday, there were 27,107 claims in the system. Of those, 15,421 — 57 per cent — have waited more than four months.

The executive director of Wounded Warriors Canada said the backlog is something that both the current and former governments have tried to address, without success. "This is something that we've heard time and time again," said Scott Maxwell. "Year over year, government to government, as a common theme of something that veterans and their families would like to see fixed going forward." He said he believes it's not something the veterans department can solve by itself, that National Defence needs to be involved at an earlier stage — before a soldier is released — so that applications can be submitted sooner.  The former Canadian Forces ombudsman, Gary Walbourne, recommended on a number of occasions that members not be allowed to turn in their uniforms until all of their veterans benefits are in place and approved. Both the defence and veterans departments are working together on what they describe as a plan for a "seamless transition" of members from service to civilian life. That plan, according to documents obtained by CBC News two years ago, was not going to be fully implemented until 2019 at the earliest.


Title: Re: VAC wait times
Post by: Mediman14 on December 11, 2018, 17:43:53
Late Saturday night/ Sunday Morning past I received an email from VAC indicating that one of my claims status had changed. Sunday afternoon, I checked my vac account to see, just to find out that nothing had changed. The only thing I noticed was a link leading into a vac wait times. Depending on what you applied for, disability assessments/ reassessments indicates a average of 22 weeks from the date listed in stage 3. However, for first time assessments for a new condition (other), the average waiting time lists 38 weeks.

   On a recommendation, I completed VAC form 1002 (Priority Hiring). To my surprised I noticed that VAC had placed the same condition but different side awarded condition (Rt vs Lt) on the form. I called to enquire about it and was told, it doesn't matter at all. However I noted that the primary reason for my future release is because of the opposite side of what was listed. Again the response " It doesn't matter".

 While on the phone with the VAC representative, I asked about the email I received as mention above. Supposedly it was a glitch in the system! I questioned about the wait times and if there has been any movement. The VAC employee had apologized and said, "unfortunately HQ are currently working on January 2018!
Title: Re: VAC wait times
Post by: Rifleman2003 on December 19, 2018, 16:16:55
I began my application in April 2017 for First Time Application and my service standard start date is Sept 2017.
As of today it’s been 66 weeks in adjudication. I called today and was told that it is in progress and that is all they could tell me.
It’s been a rather frustrating process to go through. Anyone else have to wait this long?
Title: Re: VAC wait times
Post by: meni0n on December 19, 2018, 18:03:37
It's that time of the year again. "Many new staff hired."

https://www.canada.ca/en/treasury-board-secretariat/services/innovation/human-resources-statistics/population-federal-public-service-department.html

Looks like a decrease of positions since last year.
Title: Re: VAC wait times
Post by: upandatom on December 31, 2018, 23:53:20
Does anyone know what is the average wait time for VAC to start processing disability claims? It seems like it takes 2-3 months before it is started after submission.
  I have read somewhere that VAC is now at 24 weeks vs 16 weeks,! Has anyone heard/ seen the same?

Thanks

There is a sweet new useless tool on myvac now that tells you the estimated wait time..... and then you can call and ask and they can tell you 1 year wait... like me, going on 20 weeks for a departmental review, but still, they said they are just working on DRs from January 2018 right now....
Title: Re: VAC wait times
Post by: upandatom on January 01, 2019, 00:00:52
I had a sit down with the Minister and a member of his VAC Committee the end of August. I can tell you the minister really wants to get the cash and benefits into our hands. He admits there are many legacy procedures that hamper this from happening. I think in time he'll actually solve the crazy processing times.

As for me, I have 2 claims that have been in Step 3 for 78 weeks now. Even after the minister engaged 4 weeks ago nothing has happened.

The real problem is that the adjudicators are not motivated to solve these issues efficiently. I mentioned that since everything is based on tables. Just have VAC accredited drs complete a bingo card based on those tables. Then just plug it into a computer and you're done. The adjudicators don't need to be in the loop. That type of automation is entirely possible but it would put much of that department out of work.

That’s a shame the leprauchaun couldn’t do anything.

The Conservatives took a lot of grief, however.

When I first retired. I had my ppwk into VAC 5 months before I left. That was Aug/sep of 2014, come April of 2015, hasn’t passed step 2. Stuck, and no one could tell me why.
I wrote a letter to Erin O’toole, he called me two days after the email was read, went through my history,then I had his staff call me the next day. Within a week I had my decision, within two I had my payment.

If Seamus really cared, he would of handled it, made sure crap was right. This guy may seem like he does, good acting I guess.

I just don’t see it with him.
Title: Re: VAC wait times
Post by: Wolfeyez on January 07, 2019, 15:16:09
I can't even recall when I applied, but so far my application has been in Stage 3 for 70 weeks...several phone calls and MyVAC emails and the same apologies for the wait times due to heavy workloads. Seems to me, 70 weeks is a long time and if they got their asses in gear, they could have been down at least one file 54 weeks ago...
Title: Re: VAC wait times
Post by: Cbbmtt on January 07, 2019, 16:47:39
I ripped my achilles in July, submitted all the paper work in Sept and i'm still in stage 1 as of today.

I filled out my paperwork on the 20th of December for a partially torn ACL from my left knee from 2015 and I'm on stage three as of today.

A person I work with had to have his knee scraped and submitted an application Oct and got paid in December.

I don't know how the heck it works there, but they might as well not have an estimated time of return at all. It makes anyone who reads 12-16 weeks think that's when it should be done. I have no expectations, however submitting the application with all the information that your MIR has on your file seems to speed up the process because they don't have to request the information.

Title: Re: VAC wait times
Post by: johnston90 on January 08, 2019, 12:21:21
My application has been in since Jan 2018. Not sure when it went into step 3 because i stopped checking for months. I sent a message in November to see what's going on with my application. They said they were working on June 2017. I was reading earlier posts and someone mentioned jan 2018 applications were being reviewed. The timelines dont add up to me. They are making up dates or actually hammering through applications.
Title: Re: VAC wait times
Post by: Tcm621 on January 08, 2019, 13:06:26
Is it just my frustration or have wait times been longer since the Liberals took over? I feel like they have but it may just be that they piss me off in general so I want to blame this on them as well
Title: Re: VAC wait times
Post by: Fishbone Jones on January 08, 2019, 13:28:24
Is it just my frustration or have wait times been longer since the Liberals took over? I feel like they have but it may just be that they piss me off in general so I want to blame this on them as well

They are definitely longer. Their excuses are more wishy washy and not a single person there is taking anything seriously.

I sent them a nastygram and they sent a reply from some old retired CWO, trying to shake my military chain. Sorry, not military any more and don't answer to anyone. I certainly don't take direction from some retired Chief, at VAC, or anywhere else.
Title: Re: VAC wait times
Post by: Cbbmtt on January 08, 2019, 22:17:08
My application has been in since Jan 2018. Not sure when it went into step 3 because i stopped checking for months. I sent a message in November to see what's going on with my application. They said they were working on June 2017. I was reading earlier posts and someone mentioned jan 2018 applications were being reviewed. The timelines dont add up to me. They are making up dates or actually hammering through applications.


I'm pretty sure for one that certain cases are more stream lined. Example; A scenario where the health condition is cut and dry. Broken arm, arm mended. Or scar tissue disturbing movement of knee, remove tissue. Done. Then there's conditions that could get worst and or get a larger payout.


I used to work for a insurance company and larger the claim the more they investigated it. If there's a CF98, MRI results and two doctors reports and there is no more treatment needed. I'm pretty sure a basic level staff member can handle it and requires less review. However, major surgury, ongoing treatments and a life condition would require a lot more review.

If I'm right on the above scenario, this could be why some people are saying "We are working on December 2017 and some are saying working on March 2018". Explain to me why my Sgt put his claim in the same time I did late September and has been paid out already. Everyone is not in the same queue. My Sgt got paid in 12 weeks. They say the turn around goal is 16 weeks. How many people not on here have been paid out for quick claims like broken fingers in weeks? An average maybe?

All I know is that when I called, I got a really nice guy who said the 16 weeks was a goal and that I would be looking realistically at 40 weeks. I've been in for 5 years so far and I'm used to the hurry up and wait scenario. I feel bad for any veterans who are waiting a long time who need the money more than I do. I wish you all an expedited service through VAC, I'll keep you updated with my results.
Title: Re: VAC wait times
Post by: Tcm621 on January 11, 2019, 13:28:07
What are the rules surrounding speaking to a Member of Parliament as a serving member? I am so tired of this crap. I got the following message from VAC in response to my recent inquiry on a 45 week old claim.

Quote
-Personal details removed-

Thank you for using My VAC Account and our secure email services.


I am sorry for the delay. At present, your claims for X, and Y
 is in Adjudication at Veterans Affairs Canada’s Head
Office. The average turnaround time for multiple condition disability
benefits claims is approximately 32 weeks.

In your case, the turnaround time started for Y started 2018-02-28. However,
Adjudication is currently processing claims dated July 2017.
We are tracking the progress of your claim and it will be processed
as soon as possible.

-snip-

Again, we apologize for the delay and thank you for your patience.
You will be notified by mail when the decision is complete.

If you have any further questions or concerns, please contact
us again via My VAC Account or our toll-free number, 1-866-522-2122.


Sincerely,

VAC EMPLOYEE
National Contact Centre Network Analyst
Veterans Affairs Canada



So the average turnaround time is 32 weeks but they are just now getting to files 88 weeks old and my 45 week old claim will take another 26 weeks before they get to it. I am tired of being lied to. I am tired of being told they are hiring more staff and wait times keep rising because we are making too many claims. I have been told that the Standard SERVICE date doesn't start until it goes to head office (not true). I have been told that a recent diagnosis is required for old injuries yet the inquires resolution officer I spoke with told me that is not needed. I had a file go from completed to stage 3 because of something caught in stage 4(?) and it needed to go back to stage 3 for revision. Either VAC has a habit of lying to Veterans or their heads are so far up their asses they have no idea what goes on. I am a firm believer in Hanlon's razor which states, "Never attribute to malice that which is adequately explained by stupidity", but neither one is acceptable.
Title: Re: VAC wait times
Post by: Rifleman62 on January 11, 2019, 14:24:56
As I said in Nov, maybe VAC should triage ALL the files in the system. Quick review for conceivably, grant the claim at the max, with a provision of non precedent approval with respect to a one time benefit, then start from scratch.

There is obviously something seriously screwed up with the process that VAC utilize. Or the personnel.
Title: Re: VAC wait times
Post by: Wolfeyez on January 19, 2019, 18:24:55
On January 8, 2019, I received an email reply from VAC regarding claims they are working on...

This was their reply in part: 

"The oldest claims that we are currently working on are for the Service Standard Start Date
of July 2017. We are monitoring the progress of your claim and will advise you of the results in writing as soon as they become available."
Title: Re: VAC wait times
Post by: iltis1994 on January 19, 2019, 20:04:02
What is your claim?...I might be able to help you...101%...experience...
Title: Re: VAC wait times
Post by: cctchevy18 on January 21, 2019, 16:20:53
Interesting update today from the call center, from what i was told - that wait time calculator that they brought out online for members to check wait times is actually pretty dead on accurate, but I'm also told these appear to be newer applications cause they are actually 32 weeks old, 32 weeks means roughly that summer 2018 files are being processed currently. Also clarified that these are not the rush claims such as tinnitus, knees, and mental health. So it appears they are they are showing a reduction in wait times to the public eye by processing new claims faster than older ones (looks good for election year maybe), and thus the guys with applications from 2017 are still waiting. Separate departments or adjudicators for older claims vs new ones? nothing surprises me these days.
Title: Re: VAC wait times
Post by: brokendude on January 21, 2019, 16:44:33
Interesting update today from the call center, from what i was told - that wait time calculator that they brought out online for members to check wait times is actually pretty dead on accurate, but I'm also told these appear to be newer applications cause they are actually 32 weeks old, 32 weeks means roughly that summer 2018 files are being processed currently. Also clarified that these are not the rush claims such as tinnitus, knees, and mental health. So it appears they are they are showing a reduction in wait times to the public eye by processing new claims faster than older ones (looks good for election year maybe), and thus the guys with applications from 2017 are still waiting. Separate departments or adjudicators for older claims vs new ones? nothing surprises me these days.

So....tell us.....did you buy the bridge they were selling you too?   Not for one second would I believe anything from the department.   Not one iota.    Good afternoon laugh though.   Cheers!
Title: Re: VAC wait times
Post by: Rifleman2003 on January 21, 2019, 17:12:09
I called the other day and they said they are still working on claims with service standard start dates of July 2017.  My application is for PTSD from 12 years of being a RCMP member and all that comes along with the job. I guess I’m hoping to hear something by March which will of been two years since I started this process.
Title: Re: VAC wait times
Post by: cctchevy18 on January 21, 2019, 18:20:03
"So....tell us.....did you buy the bridge they were selling you too?   Not for one second would I believe anything from the department.   Not one iota.    Good afternoon laugh though.   Cheers!"


No bridges here, I'm like 15 months, just saying there is some crazy crap going on obviously, id be curios if anyone knows of anyone who's got one processed fast lately with a new app, though they probably won't be on this forum lol.
Title: Re: VAC wait times
Post by: cctchevy18 on January 22, 2019, 12:03:13
So I sent out a few emails yesterday regarding the wait time yesterday,


This was my received response.

“Thank you for your inquiry and for visiting the Veterans Affairs Canada web site.
If you are inquiring about the wait time tool that we have on-line, these wait times are average wait times.  Some claims are expedited due to health / unmet health needs so it brings the average wait time lower.”

Don’t think redzoned files should be used the lower the wait time! Opinions ??
Title: Re: VAC wait times
Post by: Cbbmtt on January 23, 2019, 10:17:10
 I sent an e-mail on the 22nd of December and 15th of January. I got a response yesterday regarding both the e-mails stating they have fwd the e-mail to the department handling my claim. My turn around time for an e-mail from December has now been fwd to the appropriate department.

Cough cough.... a month to get a response saying they have sent the e-mail to the right department. I have no expectations now, none. I'll keep you updated.

claim 1 - ripped achilles September 2018  (stage 1)
claim 2 - partially torn ACL Decemeber 2018 (stage 3)
Title: Re: VAC wait times
Post by: cctchevy18 on January 23, 2019, 10:50:20
claim 1 - ripped achilles September 2018  (stage 1)”
claim 2 - partially torn ACL Decemeber 2018 (stage 3)“

Sadly Your probly looking into 2020 till you hear anything, 16 months or so seems to be the norm for me
Title: Re: VAC wait times
Post by: Tech1963 on January 25, 2019, 13:52:06
Yes it defenetly takes time. I have been on step 3 for 55 weeks. When I ask for updates I always get the same one size fits all type of answer. Higher volume of demands, and so on
Title: Re: VAC wait times
Post by: Arty Sim on January 27, 2019, 02:45:44
Interesting update today from the call center, from what i was told - that wait time calculator that they brought out online for members to check wait times is actually pretty dead on accurate, but I'm also told these appear to be newer applications cause they are actually 32 weeks old, 32 weeks means roughly that summer 2018 files are being processed currently. Also clarified that these are not the rush claims such as tinnitus, knees, and mental health. So it appears they are they are showing a reduction in wait times to the public eye by processing new claims faster than older ones (looks good for election year maybe), and thus the guys with applications from 2017 are still waiting. Separate departments or adjudicators for older claims vs new ones? nothing surprises me these days.
sorry, but I wouldn’t call tinnitus a “ rush “ claim, wait time tool says average wait for a decision is 17 weeks, I’m at triple that now
Title: Re: VAC wait times
Post by: brokendude on January 28, 2019, 15:54:27
I've had a claim in with VAC since early November 2017.   Called ombudsmans office today, & they agreed that it was excessively long and beyond normal to be still waiting for it to be finalized and completed.   Nice lady at ombudsmans office took my contact info and told me she would get back to me asap after she contacted VAC.   Within about an hour she called back and informed me that new case workers have been assigned all straight forward outstanding claims and as mine is one of those, it was currently being finished with one of these said workers and should be done within 1-3 weeks.  However, more complex claims are still outstanding and not yet worled on dating back to July 2017.
Title: Re: VAC wait times
Post by: Tech1963 on January 28, 2019, 16:32:11
Mine is dated July 2017, I checked to see what was happening and they told me it could take up to a year, I said ok but it has been more than a year on stage 3 and file opened in July 2017. Then I got the usual higher volume of file, it takes time and they are working on may 2017 file.  Told her I feel like a Christmas turkey, constantly being stuff. Couple days later got a call and a case manager is coming this Thursday.  I wonder what kind of stuffing I will get this time. Will see
Title: Re: VAC wait times
Post by: Cinn17 on January 28, 2019, 19:45:42
Hi,
Is anyone have any idea on the waiting time for disability benefits for mental health and the entire process what to expect. I have been diagnosed with general anxiety disorders in 2017 due to military events that I have gone through. It is still to this day strongly impacting my life and my family, including my young children.  I have submitted all document and now on step 1. This is my first time dealing with VAC. Did anyone dealt with them with related issues?
Still serving in the forces

Thank you
Title: Re: VAC wait times
Post by: Rifleman2003 on January 29, 2019, 13:11:15
Hey. As of today I’ve been waiting 72 weeks from when they received all my documents etc.  So I suggest you get ready for the long haul.
Title: Re: VAC wait times
Post by: Tech1963 on January 29, 2019, 19:35:59
72 weeks !!! My god defenetly something wrong with them. When I was released it took 2 weeks for manulife to bring my pension up to 75% as they are suppose to. VAC suppose to bring it up to 95% and nothing yet and it has been well over 2 months. Don't manulife and VAC have the same client on earning lost ??
No wonder they take a life time to solve disability benefits claim.
Title: Re: VAC wait times
Post by: Teager on January 29, 2019, 20:30:09
72 weeks !!! My god defenetly something wrong with them. When I was released it took 2 weeks for manulife to bring my pension up to 75% as they are suppose to. VAC suppose to bring it up to 95% and nothing yet and it has been well over 2 months. Don't manulife and VAC have the same client on earning lost ??
No wonder they take a life time to solve disability benefits claim.

It will be 90% not 95%. Did you apply for the earnings loss benefit through VAC?
Title: Re: VAC wait times
Post by: Tech1963 on January 29, 2019, 21:41:46
Yeah 90% sorry for the typo
Yes I applied through VAC it was done simultaneously with the rehabilitation program
Title: Re: VAC wait times
Post by: Rifleman62 on January 30, 2019, 12:13:33
Rifleman2003

I suggest you send an email to the Minister. Addresses at the web page: https://www.veterans.gc.ca/eng/about-us/department-officials/minister/contact

Also send it to her second email address, the parliamentary address. CC your MP.

Get all you dates together from My VAC Account or your letters from VAC.

Subject line could be: 72 Weeks Waiting For VAC Resolution.
Title: Re: VAC wait times
Post by: Sprinting Thistle on January 30, 2019, 13:30:34
VAC and I have been playing a fun game for the past 4 months.  I call it "screw the vet", not sure what VAC calls it.  The game goes like this:  the case manager calls and leaves a voice message to call her back at the 1-866 number, nothing more.  I call back and get the duty analyst.  Its always a male for some reason.  Anyway, I tell the analyst that Ms Case Manager called me and I am to call back.  He looks up my file and then says "there are no notes here so not sure what she wants to discuss."  Then analyst connects me to Ms Case Managers extension where I leave a message and call back number.  The next week I get a voice message from Case Manager "calling me back" and then, this is the best part, she jacks me up for not dealing with the issue with the analyst, and then she instructs me to call her back at the 1-866 number.  I call the 1-866 number and get the duty analyst (different man) and explain that I am to call and address the "issue" (still not sure what the issue is at this point).  Well duty guy then looks up my file, no notes, connect to extension, etc.....and the game continues.  We have been playing it for 4 months now.  For bonus points, I have her number and occasionally leave a voice message (she is always seems to be with another client when I phone). 
Title: Re: VAC wait times
Post by: Rifleman62 on January 30, 2019, 15:25:07
Same answer as above. Include any names you have e.g your case manager.
Title: Re: VAC wait times
Post by: Vimy_55 on January 31, 2019, 19:17:47
I myself am really enjoying the new wait time tool on the website(sarcasm). Especially when every week, conditions increase by one week wait time. Hoping that all of our comments are read by powers that be and maybe changes will be made that actually assist and not hinder. Until then will continue to follow the carrot, best of luck to all.
Title: Re: VAC wait times
Post by: Rifleman2003 on February 08, 2019, 21:38:48
Rifleman2003

I suggest you send an email to the Minister. Addresses at the web page: https://www.veterans.gc.ca/eng/about-us/department-officials/minister/contact

Also send it to her second email address, the parliamentary address. CC your MP.

Get all you dates together from My VAC Account or your letters from VAC.

Subject line could be: 72 Weeks Waiting For VAC Resolution.


Yeah I did email their office. But given recent news about her and the PM’s office, I’m sure it will go unanswered and Veterans will be ignored at least until the next election is over.
Title: Re: VAC wait times
Post by: Rifleman62 on February 08, 2019, 22:01:43
Her staff will look at it. She will probably never see it, but the Minister may get a few seconds briefing just to be aware. Did you MP answer? Give the Minister/MP 10 days, then follow-up.Let them know you aren't going to fold. After 10 days, no reply, go after them again, then 5 days, then 2 days.
Title: Re: VAC wait times
Post by: Rifleman2003 on February 12, 2019, 15:42:19
Yeah she’s not going to reply now that’s for sure. Lol
Title: Re: VAC wait times
Post by: meni0n on February 19, 2019, 14:01:21
Got a message yesterday on myVAC that they are working on july/august 2018 and that my claim from Dec 18 will be done in a few weeks.  ^-^

Must be the most enthusiastic timeline I've ever received from them. Claim still didn't change from Step 1 but they said that they got all the paperwork and now just waiting to be done. It's more of a gong show than before.
Title: Re: VAC wait times
Post by: Tcm621 on February 19, 2019, 14:44:19
Got a message yesterday on myVAC that they are working on july/august 2018 and that my claim from Dec 18 will be done in a few weeks.  ^-^

Must be the most enthusiastic timeline I've ever received from them. Claim still didn't change from Step 1 but they said that they got all the paperwork and now just waiting to be done. It's more of a gong show than before.

My Feb 18 claim didn't get the message apparently.
Title: Re: VAC wait times
Post by: Tech1963 on February 22, 2019, 09:49:08
Well I must say their system is completly disfunctional, my file has been open since July 2017 and it is not a complicated injury or the events are not mysterious. It has been well documented for the past 12 years but yet not answer and they do not know why I have not got a decision yet and now they are processing August 2017 I was told. 
Earning loss is another disfunctional aspect, why a civilian company like manulife can figure out my pourcentage and deposit the amount within 2 weeks and veterans affairs took 2 months to accomplish the same task? Of course the catch all excuse is they are overwhelmed with demands!


Title: Re: VAC wait times
Post by: cctchevy18 on February 23, 2019, 22:16:55
"Posted by: Tech1963
« on: Yesterday at 09:49:08 » Insert Quote
Well I must say their system is completly disfunctional, my file has been open since July 2017 and it is not a complicated injury or the events are not mysterious. It has been well documented for the past 12 years but yet not answer and they do not know why I have not got a decision yet and now they are processing August 2017 I was told. 
Earning loss is another disfunctional aspect, why a civilian company like manulife can figure out my pourcentage and deposit the amount within 2 weeks and veterans affairs took 2 months to accomplish the same task? Of course the catch all excuse is they are overwhelmed with demands!"

Contact the ombudsman office on Monday, they have said before that they are able to start a redzone if they have moved the current working service standard start date past the start date of your file. Hopefully that helps.
Title: Re: VAC wait times
Post by: Tcm621 on March 18, 2019, 13:34:34
So I got bored and ended up doing some work in Excel. All the data comes from VAC reports. I could only find information going back about 4 years. You can see the steady decline in claims that are decided with in the Service Standard time frame. You will also notice after a surge of Disability award claims during Fiscal year 15/16, the amount of claims has actually dropped slightly in the last 2 years. VAC forecasts DB Awards to stay fairly level for 18/19.
Title: Re: VAC wait times
Post by: Fishbone Jones on March 18, 2019, 16:51:28
Looking for some info guys.

Osteoarthritis.

I have roughly nine or ten different locations. I can file for each individually, or use their 5 and more application.
Anybody have to decide this before?  Any idea if it makes a difference which one is used?

Cheers
Title: Re: VAC wait times
Post by: kalobis on March 18, 2019, 20:25:53
Update: They told me today they are working on September 2017.
Title: Re: VAC wait times
Post by: Bin Rat MWO on March 19, 2019, 13:56:23
I would take that information with a grain of salt since if we got four people to call today they would speak to four different people at VAC and get four different answers.  Just my $0.02
Title: Re: VAC wait times
Post by: Rifleman2003 on March 19, 2019, 18:06:20
Just received my decision. 79 weeks after the service standard start date. Almost 2 years since the beginning of my application. I’m happy with the decision as well so I’m not going to complain.
Title: Re: VAC wait times
Post by: JP199999 on March 28, 2019, 12:48:44
Do you guys think that after April first with the roll out of the new benefits + the new budget that claims will go through a bit faster?
Title: Re: VAC wait times
Post by: Teager on March 28, 2019, 16:47:37
Do you guys think that after April first with the roll out of the new benefits + the new budget that claims will go through a bit faster?

Hopefully. I think it will still take awhile to bring all the staff up to speed tho.
Title: Re: VAC wait times
Post by: Tcm621 on April 01, 2019, 15:18:35
Do you guys think that after April first with the roll out of the new benefits + the new budget that claims will go through a bit faster?

When I am wearing my tinfoil hat, I think the reason claims have slowed as badly as they have was to get more people to take a monthly payment and spread the cost out more.
Title: Re: VAC wait times
Post by: meni0n on May 03, 2019, 17:27:49
It's getting more ridiculous. I've had a claim sitting at stage 1 since December. I sent a secure message asking what's going on. Got this response.

"The Benefits Program Officers are curently working on the demand at prep. summary of July/August 2018."

This is exactly the same response that I got in February. So since February, they didn't do any progress or most likely they're just lying again. Had a claim I filed at a later date that
moved to Stage 3 already.

Title: Re: VAC wait times
Post by: Teager on May 03, 2019, 17:36:41
Strange I submitted a claim 21 March 2019 it showed up about 3 1/2 weeks later at step 2 however VAC has all my medical info there's nothing for then to request document wise.
Title: Re: VAC wait times
Post by: upandatom on May 06, 2019, 18:14:01
Looking for some info guys.

Osteoarthritis.

I have roughly nine or ten different locations. I can file for each individually, or use their 5 and more application.
Anybody have to decide this before?  Any idea if it makes a difference which one is used?

Cheers

Prepare for a hard fight with this, hopefully it clearly states in your medical records of a history. I am still fighting with them on mine, as the medical records in french state one thing, and in english its another.
Title: Re: VAC wait times
Post by: Kokanee on May 06, 2019, 19:20:48
Submitted a claim for APSC on 1st of April, and it's still in "Step 1". Nice to see VA is letting it age appropriately on someone's desk...
Title: Re: VAC wait times
Post by: Mediman14 on May 09, 2019, 10:51:43
Strange I submitted a claim 21 March 2019 it showed up about 3 1/2 weeks later at step 2 however VAC has all my medical info there's nothing for then to request document wise.
I submitted a claim in Feb 2019, three weeks later, it is at stage 3! The only thing I did was that supplied my own medical information ( I asked Med Records for copies) with the application . However, saying that, I have another application at stage 3 at 50 weeks now.
Title: Re: VAC wait times
Post by: Rifleman62 on May 09, 2019, 10:59:21
They are on Oct 17 claims according to correspondence received yesterday.
Title: Re: VAC wait times
Post by: meni0n on May 09, 2019, 12:46:03
I got a claim sitting at Stage 1 since December.... That means the clock didn't even start and it's been over 4 months....
Title: Re: VAC wait times
Post by: Mediman14 on May 09, 2019, 19:39:43
For Reassessments, I was told by VAC today via phone, they are working on April 2018, apparently the VAC site indicates the reassessments are at 15 weeks!!
Title: Re: VAC wait times
Post by: Tcm621 on May 10, 2019, 14:57:55
For Reassessments, I was told by VAC today via phone, they are working on April 2018, apparently the VAC site indicates the reassessments are at 15 weeks!!

There must be a bug in their system that substitutes 'weeks' for 'months'. I mean... There is no way VAC would lie to use, right guys?😂
Title: Re: VAC wait times
Post by: kalobis on May 22, 2019, 13:27:04
So, last anyone heard they were working on files from October of 2017. Do we think they are catching up or falling further behind?

The 'Wait time' tool seems to indicate that they are catching up, but there is absolutely no way that tool is accurate.
Title: Re: VAC wait times
Post by: Tcm621 on May 22, 2019, 17:25:51
So, last anyone heard they were working on files from October of 2017. Do we think they are catching up or falling further behind?

The 'Wait time' tool seems to indicate that they are catching up, but there is absolutely no way that tool is accurate.

Based on what research I have been able to do, they have steadily been falling behind. I sent a letter to my MP a few weeks back, regarding the inability of VAC to complete files in a timely manner. In it I mentioned the fact that my 60 week file is still 20 weeks away from being looked at. There is is no way the average time is 36 weeks (or what ever) if they are working on files in sequential order by date. if they are working on Oct 17, then the wait is in the neighborhood of 80 weeks. Either they are lying about the average, the files they are working on or the order in which they complete them. All three of those facts can't be true at the same time.
Title: Re: VAC wait times
Post by: Mediman14 on June 03, 2019, 14:26:50
The Correspondence I received today as of 1415, VAC is working on May 2018 claims for reassessments. I asked the VAC representive if the Wait times are accurate, according to the VAC representive they are. I asked her how they are getting the time lines if they are working on May 2018 files. "No response". 
   I further asked when should I apply for the Rehab program and the career impact allowance if I will be released in Sept. The response was early Oct. Does this sound right?
Title: Re: VAC wait times
Post by: Teager on June 03, 2019, 17:14:16
The Correspondence I received today as of 1415, VAC is working on May 2018 claims for reassessments. I asked the VAC representive if the Wait times are accurate, according to the VAC representive they are. I asked her how they are getting the time lines if they are working on May 2018 files. "No response". 
   I further asked when should I apply for the Rehab program and the career impact allowance if I will be released in Sept. The response was early Oct. Does this sound right?

You can apply for it the day your no longer in the CAF. With how long things take no sense in waiting.
Title: Re: VAC wait times
Post by: Tcm621 on June 03, 2019, 18:02:12
I asked the VAC representive if the Wait times are accurate, according to the VAC representive they are. I asked her how they are getting the time lines if they are working on May 2018 files. "No response".

I wonder if anyone has brought this up with the Ombudsman? There is a lot that he has no influence over but this seems like something he could get fixed. I know it looks bad when they show a year plus as an average wait time but, if its the truth, just let us know so we stop bugging you. I ask every month and I always get the same answer. They claim a 36 week(ish) average in the same message they are telling me they are working on files from 15 months ago.
Title: Re: VAC wait times
Post by: Wolfeyez on June 07, 2019, 20:49:39
So, in April 2019 they mentioned they are working on claims from October 2017. in June 2019, they say the exact same thing, they are working on claims from Oct 2017. Not too sure regarding the accuracy of the information they are telling us...
Title: Re: VAC wait times
Post by: kalobis on June 08, 2019, 12:04:46
"Never attribute to malice that which is adequately explained by stupidity".
Title: Re: VAC wait times
Post by: meni0n on June 09, 2019, 11:04:16
I got two secure messages about 4 months apart that state they're working on July/August 2018...

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Title: Re: VAC wait times
Post by: kalobis on June 09, 2019, 14:58:24
It is possible that with the roll out of the PFL and all the changes that took place 1 Apr 19 as well as new software, etc. they had to stop working on everything in order to get training done.

I mean, clearly that is not ideal, but its a possibility.
Title: Re: VAC wait times
Post by: Tcm621 on June 10, 2019, 00:30:49
"Never attribute to malice that which is adequately explained by stupidity".

That is usually my default response but at this point they are saying too many conflicting things, often in the same email. They claim an average time of
36 weeks yet will tell you that they process claims chronologically and they are 60 weeks behind. Both of those things can't be true.

Title: Re: VAC wait times
Post by: meni0n on June 10, 2019, 09:25:49
That is usually my default response but at this point they are saying too many conflicting things, often in the same email. They claim an average time of
36 weeks yet will tell you that they process claims chronologically and they are 60 weeks behind. Both of those things can't be true.
Isn't the wait time just an average of how long it took to process all claims in the past 12 months?

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Title: Re: VAC wait times
Post by: Tcm621 on June 13, 2019, 01:56:08
Isn't the wait time just an average of how long it took to process all claims in the past 12 months?

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Sure but accord to VAC are working on files from 2017 still and they are done in order of arrival. They can't have an average of 36 weeks if they are working on files from 80 weeks ago.
Title: Re: VAC wait times
Post by: meni0n on June 21, 2019, 20:50:09
How's everyones times going lately? I got a claim at stage 1 since December 2018 and haven't heard anything yet about a reassessment I requested about a month ago.

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Title: Re: VAC wait times
Post by: Declajaz on June 22, 2019, 07:08:02
I have a reassessment that has been at stage 3 since the first week of January. I put it in early last fall. It took them almost 4 months to go from stage 1 to stage 3 after my medical questionnaire was completed by my Doctor and submitted. Now ive been sitting at stage 3 for 24 weeks. According to their tool average wait times for a reassessment  are flip flopping between 14 or 15 weeks. Nkw this is still pretty quick because reassessments go much faster than first time claims. Just not near as quick as they advertise, and when I call and ask if there is movement on my file because im almost 10 weeks over the average i get the old "try calling next week and we might have more information for you line, they should complete it soon!"
As for first time claims, I have one I put in on the same day as my reassessment. Its still at stage one, almost 40 weeks later. That one Im they said I should be expecting to have it looked at closer to Dec of this year.
Title: Re: VAC wait times
Post by: Fishbone Jones on June 22, 2019, 11:20:20
Two claims, March 27/19. Haven't been looked at yet. Still Stage One.
Title: Re: VAC wait times
Post by: Rifleman62 on June 22, 2019, 12:13:08
Have you noticed:

Step 2 means we will review all of the information obtained in support of your claim.

We are reviewing all of the information obtained in support of your claim. We strive to provide a decision within 16 weeks, however, we are currently experiencing a higher than normal volume of applications.

Step 3 means your claim will be at the decision making level. Wait times will now come into effect during which time VAC will adjudicate your application and a decision will be made.

Reassessments are quick: NO.
Title: Re: VAC wait times
Post by: Declajaz on June 22, 2019, 14:28:59
Have you noticed:

Step 2 means we will review all of the information obtained in support of your claim.

We are reviewing all of the information obtained in support of your claim. We strive to provide a decision within 16 weeks, however, we are currently experiencing a higher than normal volume of applications.

Step 3 means your claim will be at the decision making level. Wait times will now come into effect during which time VAC will adjudicate your application and a decision will be made.

Reassessments are quick: NO.

By reassessments being quick I meant in relation to first time claims. Compared to those they are much, much faster. I expect it to be years (already been 40 weeks and still at step 1) start to finish for my first time claim i put in last fall, and just months for my reassesment (40 weeks total with 24 of it being at step 3). But you are right still not actually "quick".

My experience has been that the wait time tool is garbage and does not actually give even close to accurate information. And that the front line employees (while they try their best to be helpful) really do not have much more knowledge about your claims then the VAC app can give you.
I call every so often to make myself feel better, but to be honest I know they will not actually give me any information that I already do not know. At least in the last 7 years or so dealing with VAC that has been my experience.
Title: Re: VAC wait times
Post by: Teager on June 22, 2019, 14:39:03
It's odd that the wait time tool is so out of whack considering they are updating it weekly. Really makes you wonder how they get there info every week?
Title: Re: VAC wait times
Post by: kalobis on June 23, 2019, 15:13:18
I would like to know how they calculate it because there is no way it is remotely accurate.

I have an initial claim that has been on Stage 3 for close to 60 weeks.

The wait time tool says the average is 20, sure VAC, sure.
Title: Re: VAC wait times
Post by: Kokanee on June 24, 2019, 11:46:26
It's odd that the wait time tool is so out of whack considering they are updating it weekly. Really makes you wonder how they get there info every week?

Better yet, what otherwise unemployable VAC employee has been given this as a full time task? ;)
Title: Re: VAC wait times
Post by: Declajaz on June 24, 2019, 12:49:43
On the bright side, I just got off the phone with VA and they said that if your file is older than the oldest claim they are working on (sounds impossible?) then they will escalate it. So for reassessments the oldest claim they are working on is June 2018. If your file is from before June 2018 (at step 3 mind you, not submitted) then they will investigate.
In other words if they completely forgot about you and skipped you then they will look into it.
I'm not upset about the wait on my claims (frustrated but not angry )because I do not need them to live, but I understand the level of anger from those who are counting on being looked after by their government in order to have some semblance of a normal life. I have family members who served that are in that boat right now. The level of miscare I see one of them receive ( a retired CPO2 no less) is staggering.
Title: Re: VAC wait times
Post by: Tcm621 on June 25, 2019, 01:21:24
At this point my file is a little under 69 weeks old, or 1 year 4 months, and I have been at stage 3 since Oct or about 8 months. I think my shortest ever was like 13 months, in 2016. I can't see how the wait tool time can be anything but a lie. Just think how fast they would have to clear some of the files to account for file like mine that are close to 16 month long. I also can't see how they can have average times much, much lower than I am waiting yet claiming they deal with files sequentially.
Title: Re: VAC wait times
Post by: Douglas1 on June 25, 2019, 08:17:54
And after the lengthy wait, the claim will probably be denied, then another three years for departmental reviews, reconsiderations and then appeals, on and on it goes with no definitive end date. 
Title: Re: VAC wait times
Post by: NavyShooter on June 25, 2019, 08:54:28
I submitted my first claim for hearing loss last evening.  Included the report from my med docs that shows the measured specific frequency range loss that exactly corresponds with the frequency range of our ship's Active SONAR systems - which I maintained for 26 years.

We'll see how long it takes...I suspect...a long time based on this thread.
Title: Re: VAC wait times
Post by: kev994 on June 25, 2019, 09:15:58
My hearing loss and tinnitus claims have both been sitting at stage 3 since Oct 2018. So 14 weeks?
Title: Re: VAC wait times
Post by: Douglas1 on June 25, 2019, 10:30:37
My claim has been at Stage 3 since January 2018, and no end in sight.
Title: Re: VAC wait times
Post by: kalobis on June 29, 2019, 20:15:03
Apparently they are up to December of 2017, so your claim shouldn't be much longer.
Title: Re: VAC wait times
Post by: Bin Rat MWO on July 02, 2019, 17:22:31
And at the end you can add another 6 weeks wait time should you choose lump sum pay out because apparently that is the average time for a direct deposit of funds. 
Title: Re: VAC wait times
Post by: kalobis on July 03, 2019, 19:13:15
Well, I can only speak for myself but I have no problem waiting six weeks for payment once I know what they decide. After 60 weeks with absolutely no indication of if/when it will be resolved and what % it will be, six weeks doesn't seem so bad.
Title: Re: VAC wait times
Post by: Tcm621 on July 03, 2019, 20:00:20
Well, I can only speak for myself but I have no problem waiting six weeks for payment once I know what they decide. After 60 weeks with absolutely no indication of if/when it will be resolved and what % it will be, six weeks doesn't seem so bad.

That's kind of sad. Waiting six extra weeks once they have decided is crap. It isn't like they need to free up money, like you or I would if we had a big expense. But because the initial wait is so terrible, we feel like it isn't that big of a deal.
Title: Re: VAC wait times
Post by: meni0n on July 03, 2019, 20:17:57
Is this something new? I usually had a deposit within a week after submitting the form.
Title: Re: VAC wait times
Post by: Douglas1 on July 04, 2019, 08:38:53
My claim has been at Stage 3 since January 2018, and still no end in sight. By Canadian Press, Average vet faces 32-week wait for benefits decision, double government target.  Somebody should contact The Canadian Press and set the record straight, it takes an average 64 week wait which more than triples the government target. 
Title: Re: VAC wait times
Post by: Mediman14 on July 04, 2019, 11:35:49
As someone had mention before, according to one of the VAC Reprasentive, it does take up to 6 six to receive a lump sum payment. Also, for a new assessment/ new condition, the wait time apparently is 45 weeks. Apparently they are working on initial assessments from April 2017. I understand they may have many more applications compared to previous years, but I can't help wonder how long it takes a person to look thru applications!
Title: Re: VAC wait times
Post by: meni0n on July 04, 2019, 12:03:32
They told me they're working on initial assessments from november 2018. Can never trust anything a vac rep tells you. How the heck did we land in such situation where reps are lying and giving arbitrary dates just to get vets off the phone.

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Title: Re: VAC wait times
Post by: Mediman14 on July 04, 2019, 12:42:37
Menion, Thanking for letting me know about what you was told. I agree with you, it is so sad that people are being lied to. What purpose does it serve? Do they not realize it will only reflect on them?
Title: Re: VAC wait times
Post by: upandatom on July 04, 2019, 15:39:18
I submitted my first claim for hearing loss last evening.  Included the report from my med docs that shows the measured specific frequency range loss that exactly corresponds with the frequency range of our ship's Active SONAR systems - which I maintained for 26 years.

We'll see how long it takes...I suspect...a long time based on this thread.

Hearing is usually pretty fast.... Mine was 4 weeks in 2016, if your ENT straight up says it is from TI, you should be good to go.
Title: Re: VAC wait times
Post by: Tcm621 on July 05, 2019, 00:24:49
Is this something new? I usually had a deposit within a week after submitting the form.

A buddy of mine just got a claim approved. He elected for a lump sum but they told him he has to sign a form. So he signs the form and uploads it to his MYVac account. He was told at that point he has to wait 6 weeks. According to VAC, it has to be signed by 3 people and sent to the bank, who needs to vet it and then set up the fund transfer.


Title: Re: VAC wait times
Post by: kalobis on July 05, 2019, 15:04:52
Some stuff takes a while. I had another child and it took more than five months to have him added to my monthly pension payment.
Title: Re: VAC wait times
Post by: DannyMcGun on July 05, 2019, 15:45:00
Is this something new? I usually had a deposit within a week after submitting the form.

I can confirm that it took over 4 weeks to recieve the lump sum form by mail(yes by snail mail)  after I requested it from VAC ...and upon uploading it to my Vac account after signing it, (it takes days before they get it as it goes through their web security), THEN it’s 6 weeks from when the VAC unit assigned begins work on it (massive backlog according to them) because apparently most of us are taking a lump sum over their Pain&Suffering for Life ....and thus they put it on us that it’s our fault instead of taking responsibility and doing something to resolve it.  In speaking with the Veterans Ombudsman Office, this 6 weeks after they receive the lump sum form, is temporary as they work through the backlog. I was told it shouldn’t increase past 6 weeks. But we’ve been told many times that timings will be temporary, until they kept adding weeks and weeks to processing. I hope for everyone that their claims and payments are processed quickly and with as little pain as possible. I’m not a defeatist just a realist. Keep plugging at it and fight for what is fair and just.

CHIMO 
Title: Re: VAC wait times
Post by: calgary_Bill on July 09, 2019, 18:33:04
Was told today that as of 8 July, Adjudication for reassessments was working on claims dated July 2018.  I had a claim approved over seven months ago, but additional medical information was required to complete the reassessment.  This required info was sent in January 2019. At this rate, I expect to get this completed in about 6-7 months.  On a more positive note, a request for VIP was approved in about two weeks after I had seen a VA Doc. At the outset of this process, I was told by the BPA folks, who are excellent, to be patient, so I guess it will work out in the end.
Title: Re: VAC wait times
Post by: meni0n on July 09, 2019, 19:19:04
Claim sat in stage 1 for 6 months and now is suspended as a more current diagnosis is needed. Made appointment with doc next week but this feels like it will take more than a year and a half to process.

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Title: Re: VAC wait times
Post by: Declajaz on July 11, 2019, 09:14:33
Called VAC yesterday and they cannot give much more information on reassessments than you can see on the APP other than the oldest file they are working on. 
They did however state that my file for my reassesment and my first time claim for an injury related to one I was already awarded has gone through med review back in may and has for all intents and purposes been finished since may 31st. They are just waiting on writing the letters. I asked why this would take 6 weeks plus if the files are done and I was told that department has a big back log and could be another few weeks before they even get to my file to write my letters.
So even after a file is finished another section of the department has to handle it ri write out the results.
Title: Re: VAC wait times
Post by: JP199999 on July 15, 2019, 16:22:12
I also had a claim completed recently, had to wait almost 2 weeks to get the lump sum form and then was told it would be "a maximum of 6 weeks" before I see funds deposited in my account. A complete joke IMO as they keep adding new hurdles every time you think something is getting better... I am also pissed off as my claims from before 1 April 2019 were completed afterwards therefore I am not eligible for a lump sum as well as the additional monthly amount. It would be nice to get both as you would get the benefit of cash now and a small monthly amount forever... I think they should treat claims that were submitted before 1 april 2019 as claims that were approved before this date.

I suggest everyone email the minister, and if you have time re-send the same message to the minister's parliament address too.

vac.minister-ministre.acc@canada.ca

Ill be interested to see what happens with the elections and if the libs get punted to see how if at all the next gvt will change things for vets. I asked the conservatives what their platform is for vets/mil, but they replied saying they have not released anything yet, so a big nothing lol 

Cheers, and hopefully you guys start seeing some movement on your benefits soon.
Title: Re: VAC wait times
Post by: Wolfeyez on July 17, 2019, 19:33:02
Arggg! Why does VAC need to send files to different "units"? At no time can I get a straight answer from these people. Every time I ask for an update it is a different answer and it seems like they just want to baffle you with bullshit and hope you go away. What the heck is a "Medical Advisor Unit" and why is it needed (asking because I don't know). Also, does anyone know at which stage this Medical Advisor Unit is (hopefully near the end of the claim process)? I am hoping all is near conclusion, but have been advised this Medical Advisor Unit has a "normal" turnaround time of 90 days to submit their review (to who?).

So far my claim process has been 25 months.
Title: Re: VAC wait times
Post by: Declajaz on July 25, 2019, 13:42:53
Just got off the phone with VAC. My reassesment claim was approved (More than double the "average wait time")and I had requested a lump sum payment form almost 2 weeks ago. I called today to see if it was sent and was told that the request was put in 2 weeks ago for the form....but it hasnt been sent out yet because that section is so far behind.
He placed another request for me and said he hopes it will be sent out soon, and then started to give me timelines for payments that were incorrect (he said min 60 days, when in fact everything I have read and have been told was 6 weeks.) I informed him of this and after refusing to admit he may be wrong he looked it up. I was right offical timings say 6 weeks.
Now a bit frustrated that nothing has been done yet I asked about a first time claim of mine that had come back from Med review in early June and was for all intents and purposes finished on an adjudicators desk waiting for the letter to be sent. I was told this information on 3 seperate occasions  from different VAC frontline staff since early June.
I let him know this after he told me that he can give me zero information on my file except it is in progress.
He then berated me for knowing information about my file and said Veterans are not allowed to know the progress of their file and no one at VAC was supposed to answer any questions about any file if asked. Told me that I shouldn't even be asking questions and that they shouldn't be giving me any answers because it could cause problems.
I was rather shocked with how rude he was and how he handled it. Not sure who is training these folks, but theyre doing a piss poor job of it.
Title: Re: VAC wait times
Post by: meni0n on July 27, 2019, 16:18:49
Do they not do electronic forms for that anymore? Last time I was able to just submit the form on My Vac account.
Title: Re: VAC wait times
Post by: Tcm621 on July 27, 2019, 18:35:03
Just got off the phone with VAC. My reassesment claim was approved (More than double the "average wait time")and I had requested a lump sum payment form almost 2 weeks ago. I called today to see if it was sent and was told that the request was put in 2 weeks ago for the form....but it hasnt been sent out yet because that section is so far behind.
He placed another request for me and said he hopes it will be sent out soon, and then started to give me timelines for payments that were incorrect (he said min 60 days, when in fact everything I have read and have been told was 6 weeks.) I informed him of this and after refusing to admit he may be wrong he looked it up. I was right offical timings say 6 weeks.
Now a bit frustrated that nothing has been done yet I asked about a first time claim of mine that had come back from Med review in early June and was for all intents and purposes finished on an adjudicators desk waiting for the letter to be sent. I was told this information on 3 seperate occasions  from different VAC frontline staff since early June.
I let him know this after he told me that he can give me zero information on my file except it is in progress.
He then berated me for knowing information about my file and said Veterans are not allowed to know the progress of their file and no one at VAC was supposed to answer any questions about any file if asked. Told me that I shouldn't even be asking questions and that they shouldn't be giving me any answers because it could cause problems.
I was rather shocked with how rude he was and how he handled it. Not sure who is training these folks, but theyre doing a piss poor job of it.


Did you get his name? I would call back with a complaint. In fact, I would have demanded to talk to his supervisor. It wouldn't be the first time, I've had to do it.
Title: Re: VAC wait times
Post by: Fishbone Jones on July 27, 2019, 22:15:44
Sent in all my stuff in March. Two claims. They didn't appear in My VAC for weeks, until I called and asked why. No idea they said. Within a week it showed. Now, this week, while still sitting at Stage1. They sent me the med forms......again, saying to fill them out and mail them back. That was done back in March. Now I have to go back to the Doctor and have her do them again. I am still at Stage 1 and my 16 weeks won't start until they get their duplicate paperwork and get around to looking at it. Then I'll move to Stage 2. March til now. Absolutely nothing.

What a ****ed up, bullshitting bunch of boneheads
Title: Re: VAC wait times
Post by: meni0n on July 28, 2019, 14:18:04
Sent in all my stuff in March. Two claims. They didn't appear in My VAC for weeks, until I called and asked why. No idea they said. Within a week it showed. Now, this week, while still sitting at Stage1. They sent me the med forms......again, saying to fill them out and mail them back. That was done back in March. Now I have to go back to the Doctor and have her do them again. I am still at Stage 1 and my 16 weeks won't start until they get their duplicate paperwork and get around to looking at it. Then I'll move to Stage 2. March til now. Absolutely nothing.

What a ****ed up, bullshitting bunch of boneheads
I had a claim sit at stage 1 since Dec 18 and they just suspended it a week ago saying they need the doc to fill out the form. Didn't mail anything. Had to print it myself. I always make sure to get a copy of the forms that the doc fills out, scan them and upload with my vac in addition to the doctor faxing them. I find when upload them, no one can claim that they were lost somewhere and it makes it move faster to stage 3.

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Title: Re: VAC wait times
Post by: Wolfeyez on July 30, 2019, 01:05:39
I had a claim sit at stage 1 since Dec 18 and they just suspended it a week ago saying they need the doc to fill out the form. Didn't mail anything. Had to print it myself. I always make sure to get a copy of the forms that the doc fills out, scan them and upload with my vac in addition to the doctor faxing them. I find when upload them, no one can claim that they were lost somewhere and it makes it move faster to stage 3.

Sent from my LG-H873 using Tapatalk

Good information for all.
Title: Re: VAC wait times
Post by: 280 lady on August 02, 2019, 20:25:15
Vac wait times are so slow and the more questions I ask the more impatient my case manager gets! Wanna reach through the phone and strangle the ignorant piss ant! I was given 10% 2 years ago, reassessment was received April 2nd 2019 and they say there still working on claims from 2018. Like WTF! In the mean time I'm great one day and make lists of people I wanna obliterate the next. I'm so frustrated. My family disowned ME, my friends think I'm right retarded and vac employees are a bunch of self ritious, judgemental imbeciles that don't give a frig about vets. Yet our great spinner for the media called the ombudsmen is a joke! As long as the media portrays vets being well taken care of when in fact some days just talking to a vac rep makes me want to throw myself in front of a first place semi in a semi race. Don't get me wrong, if it wasn't for there little earnings loss benefit I'd have nothing and most likely have checked out by now. BUT frankly they can take there condescending tones and godly self ritious undertones and ques and shove it up there ***. I signed an open ended cheque up to and including my life when my piss ant case manager would not. Am I all deserving? No! Do I deserve more or better service than the next brother in line?? Absolutely ******* not!! But as vets I think we have earned the right to be treated like an adult! Not a ******* 5 year old BEGGING for a cookie!! NAVY OUT
Title: Re: VAC wait times
Post by: Tcm621 on August 03, 2019, 16:14:46
Vac wait times are so slow and the more questions I ask the more impatient my case manager gets! Wanna reach through the phone and strangle the ignorant piss ant! I was given 10% 2 years ago, reassessment was received April 2nd 2019 and they say there still working on claims from 2018. Like WTF! In the mean time I'm great one day and make lists of people I wanna obliterate the next. I'm so frustrated. My family disowned ME, my friends think I'm right retarded and vac employees are a bunch of self ritious, judgemental imbeciles that don't give a frig about vets. Yet our great spinner for the media called the ombudsmen is a joke! As long as the media portrays vets being well taken care of when in fact some days just talking to a vac rep makes me want to throw myself in front of a first place semi in a semi race. Don't get me wrong, if it wasn't for there little earnings loss benefit I'd have nothing and most likely have checked out by now. BUT frankly they can take there condescending tones and godly self ritious undertones and ques and shove it up there ***. I signed an open ended cheque up to and including my life when my piss ant case manager would not. Am I all deserving? No! Do I deserve more or better service than the next brother in line?? Absolutely ******* not!! But as vets I think we have earned the right to be treated like an adult! Not a ******* 5 year old BEGGING for a cookie!! NAVY OUT


I understand your frustration but are you ok? Sound like life is kicking you in the add right now. VAC is frustrating but hang in there, it will eventually get better. If you need to chat with someone and your friends/family aren't there for you crap me a PM or reachout to one of the options listed here.

https://vtncanada.org/resources/

Don't let despair win.
Title: Re: VAC wait times
Post by: kalobis on August 28, 2019, 23:10:49
Been awfully quiet in here, does this mean VAC beat us all down?

My wife spoke to a friend who said they were working on files from February of 2018. That is something right?
Title: Re: VAC wait times
Post by: Fishbone Jones on August 28, 2019, 23:52:59
Been awfully quiet in here, does this mean VAC beat us all down?

My wife spoke to a friend who said they were working on files from February of 2018. That is something right?

You never know where they are. Call five times, you'll get five different answers

On your other point, VAC hasn't  beat me down. I also know that worring bout it is useless and unhealthy. I don't panic much, because they have to include backpay. I'm out nothing but time. Something I have an abundance of.
Title: Re: VAC wait times
Post by: meni0n on August 28, 2019, 23:56:41
They've been giving me consistent answers with regards to times, maybe they started noting down what they tell you. A week and a half ago I got first applications were on Feb 18 and reassessments on Dec 18. Been trying to get a suspended claim restarted since I uploaded the required forms a month ago but still nothing. 8 months now without even going to stage 2....
Title: Re: VAC wait times
Post by: Tcm621 on August 29, 2019, 16:51:12
Been awfully quiet in here, does this mean VAC beat us all down?

My wife spoke to a friend who said they were working on files from February of 2018. That is something right?

My February 18 claim was completed a couple weeks ago. Now I just need to wait for money and the results of the appeal I had to submit.

I still have 2 ongoing but the one nearest completion is only at 47 weeks. I stopped complaining until it hits a year.
Title: Re: VAC wait times
Post by: lapinpunki on September 04, 2019, 19:38:22
Applying for Tinnitus. I just got informed that my claim Is in step 3 nous. The estimated wait time is 24 weeks. I’m just curious as to when this 24 weeks starts because of the wording in the comment section in the Track my application section:

"Your claim is at the decision making level. All your supporting documentation was received on February 25, 2019. Although we strive to provide a decision within 16 weeks, we are currently experiencing a higher than normal volume of applications"

Feb 25th is the exact day I placed my claim. The way it’s worded means the 24 week wait starts then?
Title: Re: VAC wait times
Post by: meni0n on September 04, 2019, 23:49:46
Applying for Tinnitus. I just got informed that my claim Is in step 3 nous. The estimated wait time is 24 weeks. I’m just curious as to when this 24 weeks starts because of the wording in the comment section in the Track my application section:

"Your claim is at the decision making level. All your supporting documentation was received on February 25, 2019. Although we strive to provide a decision within 16 weeks, we are currently experiencing a higher than normal volume of applications"

Feb 25th is the exact day I placed my claim. The way it’s worded means the 24 week wait starts then?

Yes, the timer starts from Feb 25. Will be longer than 24 weeks.
Title: Re: VAC wait times
Post by: Tcm621 on September 05, 2019, 01:35:59
Applying for Tinnitus. I just got informed that my claim Is in step 3 nous. The estimated wait time is 24 weeks. I’m just curious as to when this 24 weeks starts because of the wording in the comment section in the Track my application section:

"Your claim is at the decision making level. All your supporting documentation was received on February 25, 2019. Although we strive to provide a decision within 16 weeks, we are currently experiencing a higher than normal volume of applications"

Feb 25th is the exact day I placed my claim. The way it’s worded means the 24 week wait starts then?

My last claim was 15 months from the time I provided all the documentation to a decision. I have added another month waiting for a form to arrive that is required to be submitted in order to receive a lump sum payment. I'm looking at 6 weeks after that to finally receive the bulk of my award. So assuming the form arrives tomorrow (unlikely) and I send it to them electronically (likely) it will be in the neighbourhood of 18 months from application to award.

Based on my claims, I would estimate the time has increased by almost in the last 4 years.
Title: Re: VAC wait times
Post by: Tcm621 on September 09, 2019, 15:13:30
In a new development, I have been on hold for the my VAC account for the last 5 minutes. I didn't even know that was possible. VAC is really innovative.
Title: Re: VAC wait times
Post by: RangerDave on September 11, 2019, 11:37:54
My last claim was 15 months from the time I provided all the documentation to a decision. I have added another month waiting for a form to arrive that is required to be submitted in order to receive a lump sum payment. I'm looking at 6 weeks after that to finally receive the bulk of my award. So assuming the form arrives tomorrow (unlikely) and I send it to them electronically (likely) it will be in the neighbourhood of 18 months from application to award.

Based on my claims, I would estimate the time has increased by almost in the last 4 years.

My current claim for a single condition was submitted in March of 2018 and all required documents were received late June 2018. I called last week and was told best guess was my file would receive a decision by December 2019 or January 2020. So add at least a month for the payout paperwork (if the claim is approved) and it's about a 20 month wait from the completed file or 24 months from opening the application to payout...

It's a joke that they even have 16 weeks as the standard they strive for... I certainty don't expect same day service but 2 years is comical. The message is pretty clear, I'm asking for more than the government has to give!



Title: Re: VAC wait times
Post by: Tcm621 on September 11, 2019, 16:21:16
My current claim for a single condition was submitted in March of 2018 and all required documents were received late June 2018. I called last week and was told best guess was my file would receive a decision by December 2019 or January 2020. So add at least a month for the payout paperwork (if the claim is approved) and it's about a 20 month wait from the completed file or 24 months from opening the application to payout...

It's a joke that they even have 16 weeks as the standard they strive for... I certainty don't expect same day service but 2 years is comical. The message is pretty clear, I'm asking for more than the government has to give!

I have been waiting for about 6 weeks for the paperwork. Apparently they sent it on the 31st of August and Canada post takes longer to deliver their mail than anyone else's. I can't believe they can't scan it and email me a copy.
Title: Re: VAC wait times
Post by: meni0n on September 11, 2019, 16:55:07
I have been waiting for about 6 weeks for the paperwork. Apparently they sent it on the 31st of August and Canada post takes longer to deliver their mail than anyone else's. I can't believe they can't scan it and email me a copy.

You got a VAC office nearby? You can go in and get them to print it out for you.
Title: Re: VAC wait times
Post by: Rifleman62 on September 11, 2019, 17:02:18
Quote
Apparently they sent it on the 31st of August and Canada post takes longer to deliver their mail than anyone else's. I can't believe they can't scan it and email me a copy.

All VAC/BPA mail is couriered to a central mailing point where it is then released to Canada Post. Offices are not authorized to send mail by Canada Post, nor I believe email as what they send is classified. All BC mail is sent to a PQ office for mailing. Cant remember the location.
Title: Re: VAC wait times
Post by: lapinpunki on October 01, 2019, 13:22:44
How does it work to get a lump sum instead of monthly? How long does it take from “completed” to received?
Title: Re: VAC wait times
Post by: meni0n on October 01, 2019, 15:51:53
How does it work to get a lump sum instead of monthly? How long does it take from “completed” to received?

Call VAC and tell them you want the lump sum election form. They will either mail it to you or send it to your My VAC account within 4-6 weeks. Once you fill it out and submit it, it can take another 4-6 weeks to receive the money in your bank account.
Title: Re: VAC wait times
Post by: kev994 on October 01, 2019, 22:56:43
All VAC/BPA mail is couriered to a central mailing point where it is then released to Canada Post. Offices are not authorized to send mail by Canada Post, nor I believe email as what they send is classified. All BC mail is sent to a PQ office for mailing. Cant remember the location.
Kirkland Lake? When my wife worked at VAC everything went through there. They didn’t do anything with it, it just had to be sorted there as a make work project or something.
Title: Re: VAC wait times
Post by: kalobis on October 04, 2019, 07:45:16
Anyone hear from VAC lately? What files are they working on? February of 2018?
Title: Re: VAC wait times
Post by: calgary_Bill on October 04, 2019, 11:28:00
This week I was told via email that for Departmental Reviews they are working on June 2018. That said, about 5 months ago I was told they were working on July 2018. Who knows? Have been at level 3 since August 2018.
Title: Re: VAC wait times
Post by: kalobis on October 05, 2019, 19:48:04
I have a file in Step 3 from May 2018, but it isn't a Departmental Review so I guess they have different timelines. It says 26 weeks average and I am around 80 weeks haha, what a system.
Title: Re: VAC wait times
Post by: gryphonv on October 17, 2019, 11:53:53
Just adding to this.

I've had a reassessment applied for, May 2019 is when it went to step 3.

Average wait time says 15 weeks, my Case Manager told me my file is still young compared to many others.

I don't expect to hear anything for at least a year wait time by what I'm reading.

My big question is, what is the purpose of the wait time tool. It seems like its only an effort to placate and lie to us Veterans.
Title: Re: VAC wait times
Post by: upandatom on October 17, 2019, 12:42:46
In a new development, I have been on hold for the my VAC account for the last 5 minutes. I didn't even know that was possible. VAC is really innovative.

It really isn't, I work in IT as a career. Its an ancient outdated system, I mean as in early 2000s is when what they are using was developed. I can write on a whiteboard for weeks as to how to improve it, new additions new ideas.

I know people say "its not healthy, or good to be stressed over this"

But to be honest, I have no choice. I am losing my hearing, and have been since 2012, Direct cause is not certain, could be a few things, Lariam, IEDs, and mortar strikes, my ENT is 100% certain its from service. I am awarded it at near 20% if I recall correctly with Tinnitus and Hearing loss, However I am at about 400 DSHL and hearing aids are not of much use lately.

I am a manager at a technical support company, global, a major telecomm producer in the world, with some of the largest sites imaginable, 50-100k users, hearing is essential to my job.... I have a family to support. I don't have luxury of time. I need some kind of reengagement training, etc. Apparently you can only get it once gone....nice....

Currently waiting since April 2018 on a departmental review.... that they made a mistake on.
 
Title: Re: VAC wait times
Post by: Teager on October 19, 2019, 13:37:59
Don't know if this has been posted before but it looks like VAC is working towards improving the wait times and have been trialing some things since August 2018. Have a read thru.

https://www.veterans.gc.ca/eng/about-vac/publications-reports/reports/departmental-plan/2019-2020/report/2-0
Title: Re: VAC wait times
Post by: stellarpanther on October 19, 2019, 14:22:14
We are changing the way we get service health records from the Department of National Defence by identifying the precise information we need and arranging for direct access to required records. As a result, adjudicators will have more timely access to review service health records which will allow for faster processing of applications.

One of my applications has been sitting at Step 1 for 3 months even though they admitted they have everything they need because I made sure I got copies of medical reports etc and send them myself.  At the end of July, someone from the Disability Benefits unit called to tell me they need to get an update of my medical file.  That's fine but why does it take 3 months and if they are only going to be asking for precise info related to the condition, why are they asking for an entire update?  They're for of s**t.
Title: Re: VAC wait times
Post by: slayer14 on October 30, 2019, 13:54:38
Just to give some hope to people, my application for tinnitus was completed today, although I still don't have the decision letter yet so I don't know the results and its too early to celebrate. But my application was submitted on 5 mar 19, so 34 weeks, which is still longer than the 24 weeks of the wait tool.

I was also explained that when they tell us that they're working on files from lets say Mar 2018, that just means that their oldest application is from that time but it does not mean that they are not looking at more recent files, case in point my own case.

Anyways hope this provides a bit of optimism for some that are still waiting.
Title: Re: VAC wait times
Post by: foxhound031 on October 30, 2019, 14:53:57
Congrats,
Mine was completed 10 days ago and it was submitted in February. If you log onto MyVAC account and look at your payments section, look to see if there is an increase or a new line entered and that will let you know if it was favourable or not. That was what happened with me, I got an email saying it was completed. Logged in, looked at the payment section, saw the new entry. Called to confirm and ask for lump sum option. Lump sum form came on Monday.
Its a good feeling to see it finally complete!
Title: Re: VAC wait times
Post by: slayer14 on October 30, 2019, 15:39:02
Good call, I have a new line, thank you!
Title: Re: VAC wait times
Post by: lapinpunki on November 04, 2019, 17:37:49
How long did it take for you guys to receive lump some once the paperwork for the request was submitted? I know the time frame says 6 weeks. But I’m curious as to people’s personal experience. I submitted it Oct 18.
Title: Re: VAC wait times
Post by: Tcm621 on November 04, 2019, 19:52:28
How long did it take for you guys to receive lump some once the paperwork for the request was submitted? I know the time frame says 6 weeks. But I’m curious as to people’s personal experience. I submitted it Oct 18.

It took 5 weeks after I waited 6 weeks for the paperwork to get to me. So about 11 weeks total which seems to be a pretty standard wait time.
Title: Re: VAC wait times
Post by: lapinpunki on November 05, 2019, 14:54:01
It took 5 weeks after I waited 6 weeks for the paperwork to get to me. So about 11 weeks total which seems to be a pretty standard wait time.

Hmm, took 2 weeks from the day I requested the paperwork for the lump sum to the day I got it in my inbox.
I sent the request in that same day. It’s been 18 days now that the request is in. I wonder what makes the wait time so different for people.
Title: Re: VAC wait times
Post by: foxhound031 on November 05, 2019, 16:04:31
I agree, it does not make sense for the wait times. I was notified of my award decision on Oct 18, which I figured out was favourable. Called immediately and asked for the lump sum forms. Got the forms on Oct 28 and sent them back within an hour. Now I am at one week plus a day waiting for the deposit.
I have seen people say on some facebook veterans groups that they waited 6-8 weeks for the forms themselves, and some have been waiting 10+ weeks for the depost. Others say they get the form in 3-5 days and the deposit a week later.
I love how they make so much sense!
Title: Re: VAC wait times
Post by: meni0n on November 05, 2019, 16:32:40
Got lump sum form after about 2 1/2 week wait. Submitted 4 Oct and still waiting for deposit. Promising 15 Nov hopefully that's true.

There is literally no excuse of why this is taking so long. Prior to this, all they did were lump sum payouts. What could have possibly changed that the process now takes over 3 months when it took about week prior to PFL.
Title: Re: VAC wait times
Post by: Mediman14 on November 05, 2019, 19:30:05
Vac website does not have any wait time listed for additional pain and suffering benefit, does anyone have any insight on this?
Title: Re: VAC wait times
Post by: Teager on November 06, 2019, 10:58:16
Vac website does not have any wait time listed for additional pain and suffering benefit, does anyone have any insight on this?

From other people that have inquired with VAC that I've heard from recently they seem to be working on March 2019 applications.
Title: Re: VAC wait times
Post by: upandatom on November 07, 2019, 08:33:43
Vac website does not have any wait time listed for additional pain and suffering benefit, does anyone have any insight on this?

Teager is correct, kind of, I have one in, however they are still processing CIA from 2018 as well.
Title: Re: VAC wait times
Post by: meni0n on November 07, 2019, 13:24:41
Anyone else notice the wait times haven't been updated in more than two weeks now
Title: Re: VAC wait times
Post by: slayer14 on November 12, 2019, 16:36:57
Hmm, took 2 weeks from the day I requested the paperwork for the lump sum to the day I got it in my inbox.
I sent the request in that same day. It’s been 18 days now that the request is in. I wonder what makes the wait time so different for people.

Did you submit the request by mail or by your VAC account? I got my form in my VAC account inbox yesterday and submitted it online. I wonder if the 6 week guideline is only for those using snail mail.
Title: Re: VAC wait times
Post by: meni0n on November 12, 2019, 17:22:23
Did you submit the request by mail or by your VAC account? I got my form in my VAC account inbox yesterday and submitted it online. I wonder if the 6 week guideline is only for those using snail mail.

It's not for me. Submitted electronically 4 October and still waiting. Hitting 6 weeks mark this Friday so hopefully get it then.
Title: Re: VAC wait times
Post by: foxhound031 on November 12, 2019, 17:44:20
I would call them and ask. I called today and aside from the guy getting irritated that I called to ask him about my lump sum, he very politely  ::) told me that it would not be processed until the 6th week as described in the paperwork. When I attempted to ask him another question, he said "Have a good day" and hung up
Its not hard to tell they get lots of calls about this, but when we request our lump sum and they do the paperwork to give us the actual amount, it can't be that much harder to push the button to make the deposit
Title: Re: VAC wait times
Post by: lapinpunki on November 12, 2019, 19:22:05
So rude sometimes... I try to give them the benefit of the doubt and tell myself they may have been having a bad day, but customer service is customer service. Be polite and courteous.
Title: Re: VAC wait times
Post by: lapinpunki on November 12, 2019, 19:25:12
On a side note, I noticed on a Facebook group that some people have waited 8 weeks to receive their lump sum! Crazy!!
Title: Re: VAC wait times
Post by: foxhound031 on November 12, 2019, 19:28:09
Oh I totally agree. I always do my best to give the benefit of the doubt. I had called last week as well (more concerned about my ETB payment for school) and I casually asked about it. The lady was great and said its right around 6 weeks for the deposit, she has seen some faster and some slower. She was great, however today, not so much
Title: Re: VAC wait times
Post by: kalobis on November 23, 2019, 22:58:13
How long after you get your initial assessment should you wait before asking for or having your final assessment done?
Title: Re: VAC wait times
Post by: NavyShooter on November 25, 2019, 00:17:15
I just added another audiogram result to my submission file...I'm wondering if, at some point, they'll actually end up looking at it.

Hearing loss - specific frequency range - locus - left ear.  Trade required exposure on at least a monthly basis to testing of the ships' Hull Mounted SONAR, within 10 feet of the transmitter, doing power checks transmitting at 40-50kW within a 'very similar' frequency range...

I'm expecting the standard initial rejection, followed by resubmission.

Eventually, I'll probably get it.

As for the tinnitus...well, we'll have to see.

Timeline so far?  Submitted 6 months ago...not looked at yet.

Title: Re: VAC wait times
Post by: calgary_Bill on December 02, 2019, 20:34:15
This week my Departmental Review for hearing, at level 3 since August 2018, was approved.  My original request was submitted a year before retirement in 2008. After 34 years of service, hearing changed from H1 to H3.  It was rejected due lack of evidence of hearing loss on audiograms.  A few years ago, an ENT specialist strongly encouraged me to appeal through the Bureau of Penson Advocates (BPA), as he was certain my hearing loss was attributable to military service (audiograms, two SDA deployments, and flying duties). New evidence included an audiogram just prior to retirement, and two audiograms two years ago, which indicated hearing loss caused by exposure to noise. I was approved for tinnitus prior to release in 2009. I do require hearing aids. I am most grateful for the invaluable advice and assistance of the BPA. Key to all of this was the advice of the BPA and staying patient!
Title: Re: VAC wait times
Post by: gryphonv on December 11, 2019, 12:45:14
Just got a favorable reassessment today.

All paperwork was received early may 2019. If that helps anyone who wants to compare.

Title: Re: VAC wait times
Post by: BeyondTheNow on December 11, 2019, 16:26:40
Submitted “Disability Benefits” 18-Sep-19, was informed it’s at stage 3 yesterday. Website currently indicates average wait time for decision for this type of claim is 53wks.

Submitted “Pain & Suffering Comp.” on 14-Nov-19, status still “Application Received.” I’m guesstimating around 18mths total for this one if the above figure for wait time is any indication.

Title: Re: VAC wait times
Post by: meni0n on December 11, 2019, 19:23:12
Submitted “Disability Benefits” 18-Sep-19, was informed it’s at stage 3 yesterday. Website currently indicates average wait time for decision for this type of claim is 53wks.

Submitted “Pain & Suffering Comp.” on 14-Nov-19, status still “Application Received.” I’m guesstimating around 18mths total for this one if the above figure for wait time is any indication.
I got PSC claims I submitted in September that haven't even been looked at yet. With them working on May 2018 initial claims, my feb 2019 claim is at least another 6 months away from being complete.

Sent from my SM-A705W using Tapatalk

Title: Re: VAC wait times
Post by: Tcm621 on December 11, 2019, 19:36:42
Just got a favorable reassessment today.

All paperwork was received early may 2019. If that helps anyone who wants to compare.

May 19? I'm still waiting on October 18.
Title: Re: VAC wait times
Post by: Rifleman62 on December 11, 2019, 19:56:45
Stage 3: January 23, 2019, and to me dead simple.
Title: Re: VAC wait times
Post by: Kokanee on December 12, 2019, 17:45:26
My APSC claim from 01 Apr 19 was yesterday kicked to "claim withdrawn" status all by itself. When I inquired about this I was told "oh we're moving between claim systems, your claim was moved to the new system to expedit it"...

I totally don't believe them.
Title: Re: VAC wait times
Post by: Rifleman62 on December 13, 2019, 12:20:36
54 weeks today after Stage 3 is "achieved" and the Holidays are approaching.
Title: Re: VAC wait times
Post by: Teager on December 13, 2019, 16:18:30
My APSC claim from 01 Apr 19 was yesterday kicked to "claim withdrawn" status all by itself. When I inquired about this I was told "oh we're moving between claim systems, your claim was moved to the new system to expedit it"...

I totally don't believe them.

Call again see what the reason is if they say the same thing then chances are it's correct.
Title: Re: VAC wait times
Post by: slayer14 on December 18, 2019, 09:11:43
Question for those who have received their lump sum. Did it show up in “payment history” on “my vac” account before showing up in your bank account? I.e to let you know it was coming?
Title: Re: VAC wait times
Post by: meni0n on December 18, 2019, 14:37:29
It didn't

Sent from my SM-A705W using Tapatalk

Title: Re: VAC wait times
Post by: Harley52 on December 23, 2019, 20:47:41
Stage 3 - August, 2018.
Title: Re: VAC wait times
Post by: gryphonv on January 06, 2020, 12:04:53
Just curious what peoples wait times for lump sum payments. I had one 3 years ago and took like 48hrs. Hearing now they can take up to 6 weeks.
Title: Re: VAC wait times
Post by: meni0n on January 06, 2020, 14:30:21
Just curious what peoples wait times for lump sum payments. I had one 3 years ago and took like 48hrs. Hearing now they can take up to 6 weeks.

Mine took 7 weeks..
Title: Re: VAC wait times
Post by: gryphonv on January 06, 2020, 16:16:01
Mine took 7 weeks..

Yeah I thinking mine will probably be around there, I'm guessing the holidays would only add time to it.
Title: Re: VAC wait times
Post by: Firebird on January 07, 2020, 15:03:41
Call again see what the reason is if they say the same thing then chances are it's correct.

My application went to Suspended by itself and I had to start over again. It is currently at Step 3 and has been for 59 weeks. Initially I submitted my claim in 2016 so I have been waiting for a decision for over 3 years. I have called and talked to multiple people and still no answer on why it was Suspended.
Title: Re: VAC wait times
Post by: Firebird on January 07, 2020, 15:06:19
May 19? I'm still waiting on October 18.
My Departmental Review went to Step 3 Feb 2019 so May 19 is pretty good. Congrats
Title: Re: VAC wait times
Post by: gryphonv on January 07, 2020, 17:51:59
My Departmental Review went to Step 3 Feb 2019 so May 19 is pretty good. Congrats

Yeah I think I got really lucky, and fact it was favorable even more so.

Title: Re: VAC wait times
Post by: Firebird on January 07, 2020, 18:55:32
Frustrating part of my review is that the condition has already been approved. It was awarded at 2/5 in 2006. When I submitted for reassesment it was declined and BPA advised I appeal as policy change indicated that at minimum it should be 4/5 and the lawyer and specialist they recommended both felt that i should be 5/5 award. Not sure why it takes going on 45 weeks to complete review.
Title: Re: VAC wait times
Post by: Jarnhamar on January 07, 2020, 18:56:02
My application went to Suspended by itself and I had to start over again. It is currently at Step 3 and has been for 59 weeks. Initially I submitted my claim in 2016 so I have been waiting for a decision for over 3 years. I have called and talked to multiple people and still no answer on why it was Suspended.

Consider speaking to a Royal Canadian Legion Service Officer and asking for help. They're a free service for serving and former members and are paid to be experts at dealing with VAC on behalf of members. This includes submitting paperwork on your behalf and challanging claims that get rejected up to and including going to their review board with you.
Title: Re: VAC wait times
Post by: BeyondTheNow on January 07, 2020, 21:21:40
Consider speaking to a Royal Canadian Legion Service Officer and asking for help. They're a free service for serving and former members and are paid to be experts at dealing with VAC on behalf of members. This includes submitting paperwork on your behalf and challanging claims that get rejected up to and including going to their review board with you.

I second this advice. Mine, Rebecca, has been fantastic.
Title: Re: VAC wait times
Post by: Loachman on January 08, 2020, 02:23:54
Consider speaking to a Royal Canadian Legion Service Officer and asking for help. They're a free service for serving and former members and are paid to be experts at dealing with VAC on behalf of members.

There is something very wrong when an outside organization has to be engaged in order for suffering veterans to receive decent and timely treatment from an organization that exists (or so it is claimed) to support them.
Title: Re: VAC wait times
Post by: Firebird on January 08, 2020, 10:05:27
Consider speaking to a Royal Canadian Legion Service Officer and asking for help. They're a free service for serving and former members and are paid to be experts at dealing with VAC on behalf of members. This includes submitting paperwork on your behalf and challanging claims that get rejected up to and including going to their review board with you.
I have spoken to both the Legion and Ombudsman and both of them indicated that there was nothing they could do while it is pending a decision. Once I receive a decision then they may be able to assist.
Title: Re: VAC wait times
Post by: gryphonv on January 09, 2020, 13:54:27
I just got off the Phone with VAC making sure they got my documents, and was told turn around time for Lump Sum payments is up to 8 weeks.

Everything I heard before was 6 weeks. So maybe this is another change to slow things down.
Title: Re: VAC wait times
Post by: Teager on January 10, 2020, 10:12:46
I just got off the Phone with VAC making sure they got my documents, and was told turn around time for Lump Sum payments is up to 8 weeks.

Everything I heard before was 6 weeks. So maybe this is another change to slow things down.

How long did it take to get the form to elect lump sum from them?
Title: Re: VAC wait times
Post by: gryphonv on January 10, 2020, 13:13:29
How long did it take to get the form to elect lump sum from them?

I requested the forms dec 17th, both electronic and paper copies. I had the electronic on the 20th, the paper form showed up first week of Jan.  Considering the holidays I felt that was reasonable.
Title: Re: VAC wait times
Post by: Harley52 on January 12, 2020, 13:14:46
My disability claim has been at Veterans Affairs Canada now since January 8, 2018 which equates to 104 weeks far cry from 16 weeks turn around time.  Am I the only one with a lengthy wait time?  Is this normal?
Title: Re: VAC wait times
Post by: BeyondTheNow on January 12, 2020, 14:26:03
My disability claim has been at Veterans Affairs Canada now since January 8, 2018 which equates to 104 weeks far cry from 16 weeks turn around time.  Am I the only one with a lengthy wait time?  Is this normal?

Unfortunately, you’ll see from many others’ comments in this thread that wait times are exceedingly long.

Assuming all documents are in order, and they’re not waiting for any other re-submissions and/or supporting documents, the decision phase takes the most time. They’re bottle-necked and understaffed. As well, as with any government organization, errors occur from time to time also.

If you haven’t touched base with anyone recently, contact them to see if they can offer any insight. Occasionally something occurs which doesn’t appear on your MyVAC account and notifications aren’t sent and/or received by the claimant.
Title: Re: VAC wait times
Post by: Jarnhamar on January 12, 2020, 19:44:10
It's important to understand the scope of claims vac deals with.

CAF members aren't only waiting until the end of their careers to submit claims. Recruits who injure themselves at basic training (from serious stuff to twisted akles) are submitting claims as soon as they hit their units.

Members releasing seem prompted to put in a bunch of claims (from vac themselves) as well.

Not necessarily a bad thing but if a single person puts in 5-10 claims that adds up across a potential 8000 members releasing per year.

Title: Re: VAC wait times
Post by: gryphonv on January 14, 2020, 12:03:06
Just an update. Got my lump sum today. So just under 4 weeks from date I submitted it online
Title: Re: VAC wait times
Post by: daftandbarmy on January 14, 2020, 12:32:46
It's important to understand the scope of claims vac deals with.

CAF members aren't only waiting until the end of their careers to submit claims. Recruits who injure themselves at basic training (from serious stuff to twisted akles) are submitting claims as soon as they hit their units.

Members releasing seem prompted to put in a bunch of claims (from vac themselves) as well.

Not necessarily a bad thing but if a single person puts in 5-10 claims that adds up across a potential 8000 members releasing per year.

Thousands of insurance companies around the world seem to be able to manage this kind of traffic. Maybe we could learn something from them, assuming we're willing.
Title: Re: VAC wait times
Post by: RangerDave on January 21, 2020, 14:21:18
So... submitted a claim for a single condition in March 2017, VAC had all required documents in June 2017. Called yesterday, was told their current service standard for a single condition claim was July 2017. In other words, the oldest applications they are working on are complete (all required documents received) from July 2017, one month past mine. The agent said she would "elevate" my file to her supervisor for additional information... and that's all she would say, she had no other info than call back in a week.

At this point I'm considering it a lost cause in the short term. I'm going to call back next week and see what, if anything, has been updated. The wait time tool states 54 weeks, being over 80 weeks at this point, I'm not expecting anything for months, at best. After next week I'll let it ride for a few months.

I'm guessing with the changes as of April 2018, VAC who was already overworked and apparently changing "claims systems", is now completely overwhelmed.



Title: Re: VAC wait times
Post by: Harley52 on January 21, 2020, 17:07:08
Hey RangerDave listen up. Your dates appear to be off by 1 year.  Do you mean 2018 not 2017?
Title: Re: VAC wait times
Post by: Jarnhamar on January 22, 2020, 08:37:54
Thousands of insurance companies around the world seem to be able to manage this kind of traffic. Maybe we could learn something from them, assuming we're willing.

I'd guess insurence companies have a reason to be competitive and worry about service quality as shitty service might mean clients go elsewhere. VAC has no competition.
Title: Re: VAC wait times
Post by: meni0n on January 24, 2020, 00:40:39
So... submitted a claim for a single condition in March 2017, VAC had all required documents in June 2017. Called yesterday, was told their current service standard for a single condition claim was July 2017. In other words, the oldest applications they are working on are complete (all required documents received) from July 2017, one month past mine. The agent said she would "elevate" my file to her supervisor for additional information... and that's all she would say, she had no other info than call back in a week.

At this point I'm considering it a lost cause in the short term. I'm going to call back next week and see what, if anything, has been updated. The wait time tool states 54 weeks, being over 80 weeks at this point, I'm not expecting anything for months, at best. After next week I'll let it ride for a few months.

I'm guessing with the changes as of April 2018, VAC who was already overworked and apparently changing "claims systems", is now completely overwhelmed.

I called a few weeks ago and was told the oldest disability claim they're working on was August 2018, so something def went wrong with your application.
Title: Re: VAC wait times
Post by: upandatom on February 07, 2020, 11:29:05
Thousands of insurance companies around the world seem to be able to manage this kind of traffic. Maybe we could learn something from them, assuming we're willing.

Insurance companies are not hindered with red tape and politics.

I am curious as to how many employees of VAC are actually working on files and applications. I am certain that they could of enticed a few adjustors from insurance companies to jump the fence with all that unused VAC money from previous years. Or the bureaucrats are worried about looking bad when some outside source comes in and cleans up.
Title: Re: VAC wait times
Post by: chloe50 on February 07, 2020, 14:00:50
Why does it take so long just to get the forms to fill out.  I called 2 weeks ago to have them sent to me and was told I would get them with in a week.  Didn't happen so I called back and was told there was a back log and to call back in a month if I hadn't received them.  When I was on the website I checked out wait times for claims be processed........it was 54 weeks. 
Title: Re: VAC wait times
Post by: Rifleman62 on February 11, 2020, 12:50:34
Telecom with VAC. Working on July 2018 for a single condition as of today.
Title: Re: VAC wait times
Post by: daftandbarmy on February 12, 2020, 14:22:45
Don’t worry troops…. The PM’s surfing vacations won’t be disturbed by this news….

More Canadian veterans than ever are waiting to find out whether they qualify for disability benefits, despite repeated government promises and efforts to get the situation under control.

New figures from Veterans Affairs Canada show more than 44,000 applications from veterans for assistance were sitting in the queue at the end of September, a 10 per cent increase from only six months earlier.

The number includes both completed applications and those deemed "incomplete," which Veterans Affairs broke out for the first time after years of criticism for the ever-increasing number of files waiting for a decision.

https://www.cbc.ca/news/politics/veterans-affairs-benefits-backlog-grows-1.5458596
Title: Re: VAC wait times
Post by: Navyynick on March 03, 2020, 13:23:42
Well after 83 weeks my assessment is finally complete, does anyone know how long is takes to receive a decision letter and is there a way to tell if your assessment is favorable before you receive the letter?
Title: Re: VAC wait times
Post by: Harley52 on March 03, 2020, 13:32:16
In your My VAC Account, check the "Current benefits and payment history" page, your new amount might be shown there if favourable. Or the decision letter may be uploaded in your Inbox.  Either way, check both.....Good Luck and congratulations if favourable.
Title: Re: VAC wait times
Post by: Navyynick on March 03, 2020, 13:43:31
In your My VAC Account, check the "Current benefits and payment history" page, your new amount might be shown there if favourable. Or the decision letter may be uploaded in your Inbox.  Either way, check both.....Good Luck and congratulations if favourable.

Nothing in the inbox that relates to a decision letter, also there is nothing in the current benefits and payments section? How long does it normally take for current benefits and payments to update after completion of the first application. Making me worried :/
Title: Re: VAC wait times
Post by: Rifleman62 on March 03, 2020, 15:34:24
To get a decline after waiting for 83 weeks would be unconscionable.

After 83+ weeks, start the process all over again with an appeal.But that's VAC.

Best of luck. Let us know please.

Title: Re: VAC wait times
Post by: Navyynick on March 05, 2020, 14:45:08
To get a decline after waiting for 83 weeks would be unconscionable.

After 83+ weeks, start the process all over again with an appeal.But that's VAC.

Best of luck. Let us know please.

So got the information, It was determined that disability was service related, however they have it as 0%. However, they initiated an reassessment themselves without me even having to appeal, hopefully this goes a lot quicker then the initial application.
Title: Re: VAC wait times
Post by: stellarpanther on March 09, 2020, 21:36:47
My disability claim has been at Veterans Affairs Canada now since January 8, 2018 which equates to 104 weeks far cry from 16 weeks turn around time.  Am I the only one with a lengthy wait time?  Is this normal?

When I was complaining and calling everyone I could think of including my MP, I was told at the time that the oldest claim was June 2018.  One of the things I was told by one of the managers in VAC and by the VAC Ombudsman is that if your claim is before the oldest claim they are working on they will escalate your claim. You need to call the VAC Ombudsman.

Title: Re: VAC wait times
Post by: stellarpanther on March 09, 2020, 21:45:19
Well after 83 weeks my assessment is finally complete, does anyone know how long is takes to receive a decision letter and is there a way to tell if your assessment is favorable before you receive the letter?
If you have a VAC office in your city or rep on your base see them. They can print off the letter if it's ready and save you at least a couple weeks waiting for it to be mail it out.  The call centre can tell you if the letter has been created do you don't waste your time.  Just don't listen to them if they tell you that you need to wait for it in the mail.

Title: Re: VAC wait times
Post by: Harley52 on March 25, 2020, 16:15:16
Is Veteran Affairs Canada completely shut down if not are they still processing Disability Claims.
Title: Re: VAC wait times
Post by: PuckChaser on March 25, 2020, 17:28:32
Is Veteran Affairs Canada completely shut down if not are they still processing Disability Claims.

Its almost like they've thought of this and put the information right on MyVAC with a FAQ.... https://www.veterans.gc.ca/eng/help/faq/info-veterans-covid-19#applications (https://www.veterans.gc.ca/eng/help/faq/info-veterans-covid-19#applications)

That being said, I applied on 10 Feb for a new injury and it's still on Step 1. I'll see my cash probably around 10 Feb 2022.
Title: Re: VAC wait times
Post by: Rifleman62 on March 25, 2020, 21:18:55
I bet you can now, right now, add another 8 weeks to the process. Could be more depending how things go.
Title: Re: VAC wait times
Post by: Rifleman62 on April 02, 2020, 15:36:29
I am surprised this wasn't published 1 Apr.

Trudeau gives away millions to other countries continuously, but VAC returns funding.


https://nationalpost.com/pmn/news-pmn/canada-news-pmn/feds-asked-to-automatically-approve-veterans-claims-backlog-amid-covid-19-fears

Feds urged to approve all veterans' claims in backlog amid COVID-19 fears - 2 Apr 20 - Lee Berthiaume CP

OTTAWA — One of Canada’s largest veterans’ organizations is urging the federal government to automatically approve the roughly 44,000 outstanding applications for disability benefits from injured veterans to help them better deal with the COVID-19 crisis. The call from the National Council of Veteran Associations, which represents more than 60 veteran groups, comes amid fears about the financial and emotional toll the pandemic is taking on veterans struggling with mental and physical wounds.

Veterans Affairs Canada says staff are still processing claims as they work from home and that there are no immediate plans to automatically approve the backlog, which was already a source of frustration and anger for many veterans forced to wait years for support even before COVID-19. But the COVID-19 crisis presents yet another barrier for veterans to get their applications approved, said council chairman Brian Forbes, who is also executive director of The War Amps Canada and a member of Veterans Affairs Minister Lawrence MacAulay’s policy advisory group.

“It was bad enough as far as the backlog and the delays and the number of new claims (before COVID-19),” Forbes said in an interview “And then when you put the coronavirus on top of it, you’ve got a perfect storm. Things are just not getting done. One of the issues facing some veterans is that they require a doctor’s assessment of their medical condition before their applications will be processed by Veterans Affairs. Yet many doctors are not seeing patients in person except in extreme circumstances, Forbes said.

Veterans Affairs recently reported more than 18,000 of the 44,000 applications in the backlog were “incomplete.” The federal government has long faced pressure to automatically approve applications for disability benefits for veterans, with Veterans Affairs going back after the fact to conduct audits and verify eligibility. Not only are approval rates for most categories of injuries — including post-traumatic stress disorder — extremely high, advocates warn delays add undue stress on veterans while potentially exacerbating difficult financial and medical conditions.

Yet Forbes suggests it doesn’t make sense for veterans to keep waiting months when the government is promising tens of billions of dollars in support to Canadians and companies to help with COVID-19 — much of which is expected to be disbursed quickly and verified later.

Veterans Affairs says the past week or so has seen more employees (more than 25, 75, 200? How many are working?) whose job is to process the disability claims continuing their work from home to ensure veterans are receiving decisions, especially those with the most urgent needs.

“Although we are not currently using automatic approvals with audits, we are encouraging decision makers to work more efficiently, using available evidence to reach the fastest decision possible,” Veterans Affairs spokesman Josh Bueckert said in an email. The call for automatic approvals comes as some veterans’ organizations are expressing concerns about the impact that the COVID-19 crisis is having on the mental and physical health of Canada’s wounded warriors.

Veterans Affairs says it has been checking up with former military personnel deemed “at risk” ( anyone on this forum been contacted?) while some organizations are using telephones and video conferences to continue providing therapy, counselling and other support. Yet many veterans suffering from physical injuries are now unable to get physio or rehab because of COVID-19 while the pandemic undermines one of the key messages broadcast to vets suffering from PTSD and other mental injuries in recent years: Don’t isolate yourself.

“We have been talking for many years about getting our veterans out,” said Royal Canadian Legion dominion president Tom Irvine, whose branches are helping former service members get groceries, access financial services and stay connected. “It is a concern. There are going to be veterans or members of the Legion that are going to slip through the cracks. Hopefully it’s minimal, but it is a concern. And that is why we’re reaching out on a daily basis.” Irvine also voiced his support for the government to just sign off on the backlogged applications for help.

VETS Canada president Jim Lowther, whose charity provides emergency financial assistance and other services to homeless veterans or those at risk of losing their homes, says the organization has had more calls for help in the past two weeks than usual. A former Canadian Forces member who was previously diagnosed with PTSD, Lowther says many veterans are worried about keeping roofs over their heads while for those suffering from mental injuries, “this is a dangerous time right now and hopefully it won’t last too long.”

Scott Maxwell, executive director of Wounded Warriors Canada, says his non-profit has also received more calls for mental-health assistance, which he took as a hopeful sign veterans suffering from mental injuries aren’t retreating and instead are reaching out for help. And while he says person-to-person contact is the “secret sauce” to his organization’s successful therapy services, he was hopeful its forced shift to online and telephone assistance could eventually see it better supporting veterans in more remote communities.




Title: Re: VAC wait times
Post by: Teager on April 02, 2020, 16:07:32
Approving all claims is no easy task and backlogs would still exist. A veterans percent would still have to be determined for the injury/illness. This in itself would be a backlog. Then you get another backlog with payments which was already backlogged for all those choosing lump sum.

For new claims it is important for VAC to make sure all relevant information is there because if it's not and they just approve something it could cause issues down the road for other benefits.

Add to the fact VAC employees are working from home and this makes it next to impossible especially for veterans who are not using MY VAC and are still using mail.
Title: Re: VAC wait times
Post by: Rifleman62 on April 02, 2020, 18:22:19
I agree, although the backlog is so huge, the wait so long, something has to be done.

Take the risk. How does the gov't ensure our foreign aid is spent as per the agreement? If it's not what does the gov't do?
Title: Re: VAC wait times
Post by: Harley52 on April 06, 2020, 11:18:31
Coupled with the backlog of Disability Claims prior to Covid-19 and the current lack of approvals due to Veterans Affairs employees working at home, I envision the wait times for approval of all Disability Claims currently in the system will take 4-5 years at minimum.  The backlog will increase substantially with new Disability claims with no end in sight.  How can we help resolve terrible situation.  We are indeed in dire straits.