Author Topic: VAC wait times  (Read 83372 times)

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Offline Rifleman2003

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Re: VAC wait times
« Reply #250 on: December 19, 2018, 15:16:55 »
I began my application in April 2017 for First Time Application and my service standard start date is Sept 2017.
As of today it’s been 66 weeks in adjudication. I called today and was told that it is in progress and that is all they could tell me.
It’s been a rather frustrating process to go through. Anyone else have to wait this long?

Offline meni0n

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Re: VAC wait times
« Reply #251 on: December 19, 2018, 17:03:37 »
It's that time of the year again. "Many new staff hired."

https://www.canada.ca/en/treasury-board-secretariat/services/innovation/human-resources-statistics/population-federal-public-service-department.html

Looks like a decrease of positions since last year.

Offline upandatom

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Re: VAC wait times
« Reply #252 on: December 31, 2018, 22:53:20 »
Does anyone know what is the average wait time for VAC to start processing disability claims? It seems like it takes 2-3 months before it is started after submission.
  I have read somewhere that VAC is now at 24 weeks vs 16 weeks,! Has anyone heard/ seen the same?

Thanks

There is a sweet new useless tool on myvac now that tells you the estimated wait time..... and then you can call and ask and they can tell you 1 year wait... like me, going on 20 weeks for a departmental review, but still, they said they are just working on DRs from January 2018 right now....
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Offline upandatom

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Re: VAC wait times
« Reply #253 on: December 31, 2018, 23:00:52 »
I had a sit down with the Minister and a member of his VAC Committee the end of August. I can tell you the minister really wants to get the cash and benefits into our hands. He admits there are many legacy procedures that hamper this from happening. I think in time he'll actually solve the crazy processing times.

As for me, I have 2 claims that have been in Step 3 for 78 weeks now. Even after the minister engaged 4 weeks ago nothing has happened.

The real problem is that the adjudicators are not motivated to solve these issues efficiently. I mentioned that since everything is based on tables. Just have VAC accredited drs complete a bingo card based on those tables. Then just plug it into a computer and you're done. The adjudicators don't need to be in the loop. That type of automation is entirely possible but it would put much of that department out of work.

That’s a shame the leprauchaun couldn’t do anything.

The Conservatives took a lot of grief, however.

When I first retired. I had my ppwk into VAC 5 months before I left. That was Aug/sep of 2014, come April of 2015, hasn’t passed step 2. Stuck, and no one could tell me why.
I wrote a letter to Erin O’toole, he called me two days after the email was read, went through my history,then I had his staff call me the next day. Within a week I had my decision, within two I had my payment.

If Seamus really cared, he would of handled it, made sure crap was right. This guy may seem like he does, good acting I guess.

I just don’t see it with him.
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Offline Wolfeyez

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Re: VAC wait times
« Reply #254 on: January 07, 2019, 14:16:09 »
I can't even recall when I applied, but so far my application has been in Stage 3 for 70 weeks...several phone calls and MyVAC emails and the same apologies for the wait times due to heavy workloads. Seems to me, 70 weeks is a long time and if they got their asses in gear, they could have been down at least one file 54 weeks ago...

Offline Cbbmtt

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Re: VAC wait times
« Reply #255 on: January 07, 2019, 15:47:39 »
I ripped my achilles in July, submitted all the paper work in Sept and i'm still in stage 1 as of today.

I filled out my paperwork on the 20th of December for a partially torn ACL from my left knee from 2015 and I'm on stage three as of today.

A person I work with had to have his knee scraped and submitted an application Oct and got paid in December.

I don't know how the heck it works there, but they might as well not have an estimated time of return at all. It makes anyone who reads 12-16 weeks think that's when it should be done. I have no expectations, however submitting the application with all the information that your MIR has on your file seems to speed up the process because they don't have to request the information.

Another day in paradise.

Offline johnston90

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Re: VAC wait times
« Reply #256 on: January 08, 2019, 11:21:21 »
My application has been in since Jan 2018. Not sure when it went into step 3 because i stopped checking for months. I sent a message in November to see what's going on with my application. They said they were working on June 2017. I was reading earlier posts and someone mentioned jan 2018 applications were being reviewed. The timelines dont add up to me. They are making up dates or actually hammering through applications.

Offline Tcm621

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Re: VAC wait times
« Reply #257 on: January 08, 2019, 12:06:26 »
Is it just my frustration or have wait times been longer since the Liberals took over? I feel like they have but it may just be that they piss me off in general so I want to blame this on them as well

Offline Fishbone Jones

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Re: VAC wait times
« Reply #258 on: January 08, 2019, 12:28:24 »
Is it just my frustration or have wait times been longer since the Liberals took over? I feel like they have but it may just be that they piss me off in general so I want to blame this on them as well

They are definitely longer. Their excuses are more wishy washy and not a single person there is taking anything seriously.

I sent them a nastygram and they sent a reply from some old retired CWO, trying to shake my military chain. Sorry, not military any more and don't answer to anyone. I certainly don't take direction from some retired Chief, at VAC, or anywhere else.
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Offline Cbbmtt

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Re: VAC wait times
« Reply #259 on: January 08, 2019, 21:17:08 »
My application has been in since Jan 2018. Not sure when it went into step 3 because i stopped checking for months. I sent a message in November to see what's going on with my application. They said they were working on June 2017. I was reading earlier posts and someone mentioned jan 2018 applications were being reviewed. The timelines dont add up to me. They are making up dates or actually hammering through applications.


I'm pretty sure for one that certain cases are more stream lined. Example; A scenario where the health condition is cut and dry. Broken arm, arm mended. Or scar tissue disturbing movement of knee, remove tissue. Done. Then there's conditions that could get worst and or get a larger payout.


I used to work for a insurance company and larger the claim the more they investigated it. If there's a CF98, MRI results and two doctors reports and there is no more treatment needed. I'm pretty sure a basic level staff member can handle it and requires less review. However, major surgury, ongoing treatments and a life condition would require a lot more review.

If I'm right on the above scenario, this could be why some people are saying "We are working on December 2017 and some are saying working on March 2018". Explain to me why my Sgt put his claim in the same time I did late September and has been paid out already. Everyone is not in the same queue. My Sgt got paid in 12 weeks. They say the turn around goal is 16 weeks. How many people not on here have been paid out for quick claims like broken fingers in weeks? An average maybe?

All I know is that when I called, I got a really nice guy who said the 16 weeks was a goal and that I would be looking realistically at 40 weeks. I've been in for 5 years so far and I'm used to the hurry up and wait scenario. I feel bad for any veterans who are waiting a long time who need the money more than I do. I wish you all an expedited service through VAC, I'll keep you updated with my results.
« Last Edit: January 08, 2019, 21:34:47 by Cbbmtt »
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Offline Tcm621

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Re: VAC wait times
« Reply #260 on: January 11, 2019, 12:28:07 »
What are the rules surrounding speaking to a Member of Parliament as a serving member? I am so tired of this crap. I got the following message from VAC in response to my recent inquiry on a 45 week old claim.

Quote
-Personal details removed-

Thank you for using My VAC Account and our secure email services.


I am sorry for the delay. At present, your claims for X, and Y
 is in Adjudication at Veterans Affairs Canada’s Head
Office. The average turnaround time for multiple condition disability
benefits claims is approximately 32 weeks.

In your case, the turnaround time started for Y started 2018-02-28. However,
Adjudication is currently processing claims dated July 2017.
We are tracking the progress of your claim and it will be processed
as soon as possible.

-snip-

Again, we apologize for the delay and thank you for your patience.
You will be notified by mail when the decision is complete.

If you have any further questions or concerns, please contact
us again via My VAC Account or our toll-free number, 1-866-522-2122.


Sincerely,

VAC EMPLOYEE
National Contact Centre Network Analyst
Veterans Affairs Canada



So the average turnaround time is 32 weeks but they are just now getting to files 88 weeks old and my 45 week old claim will take another 26 weeks before they get to it. I am tired of being lied to. I am tired of being told they are hiring more staff and wait times keep rising because we are making too many claims. I have been told that the Standard SERVICE date doesn't start until it goes to head office (not true). I have been told that a recent diagnosis is required for old injuries yet the inquires resolution officer I spoke with told me that is not needed. I had a file go from completed to stage 3 because of something caught in stage 4(?) and it needed to go back to stage 3 for revision. Either VAC has a habit of lying to Veterans or their heads are so far up their asses they have no idea what goes on. I am a firm believer in Hanlon's razor which states, "Never attribute to malice that which is adequately explained by stupidity", but neither one is acceptable.

Online Rifleman62

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Re: VAC wait times
« Reply #261 on: January 11, 2019, 13:24:56 »
As I said in Nov, maybe VAC should triage ALL the files in the system. Quick review for conceivably, grant the claim at the max, with a provision of non precedent approval with respect to a one time benefit, then start from scratch.

There is obviously something seriously screwed up with the process that VAC utilize. Or the personnel.
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