Author Topic: VAC wait times  (Read 50247 times)

0 Members and 1 Guest are viewing this topic.

Offline Halifax Tar

  • Army.ca Veteran
  • *****
  • 33,648
  • Rate Post
  • Posts: 1,423
  • Ready Aye Ready
Re: VAC wait times
« Reply #50 on: September 02, 2015, 16:33:52 »
Sorry to side track but I have been told the NVC was/is actually a liberal initiative that was put into law on or around 2005/2006.

Can anyone confirm for me that this the truth and and that that is when the lifetime pensions ended and 1 time lump sum payouts began ?

Google is my friend but all I keep finding is stuff from 2011.
Lead me, follow me or get the hell out of my way

Offline RobA

  • Member
  • ****
  • 1,810
  • Rate Post
  • Posts: 104
Re: VAC wait times
« Reply #51 on: September 02, 2015, 17:38:30 »
Pretty sure that's not correct. I'm sure Harper would have made damn sure there was no ambiguity about that if that were the case.

Offline Teager

  • Sr. Member
  • *****
  • 36,145
  • Rate Post
  • Posts: 701
    • Canada For Victory
Re: VAC wait times
« Reply #52 on: September 02, 2015, 18:05:03 »
The liberals brought the NVC in but with the Conservatives and NDP fully supporting it.

This explains the facts.

http://www.ombudsman-veterans.gc.ca/eng/blog/post/287
« Last Edit: September 02, 2015, 18:13:22 by Teager »

Offline Tcm621

  • Army.ca Subscriber
  • Sr. Member
  • *
  • 4,840
  • Rate Post
  • Posts: 572
Re: VAC wait times
« Reply #53 on: September 02, 2015, 18:51:59 »
The liberals brought the NVC in but with the Conservatives and NDP fully supporting it.

This explains the facts.

http://www.ombudsman-veterans.gc.ca/eng/blog/post/287
IIRC it was also supported by the RCL.

Offline Halifax Tar

  • Army.ca Veteran
  • *****
  • 33,648
  • Rate Post
  • Posts: 1,423
  • Ready Aye Ready
Re: VAC wait times
« Reply #54 on: September 02, 2015, 19:05:13 »
Thanks guys.  And the change from life time pension to lump sum, that was part of the original plan by the LPC not something added on by the CPC once in government later ?
Lead me, follow me or get the hell out of my way

Offline PMedMoe

    is now a flat-faced civvy.... :).

  • Army.ca Subscriber
  • Army.ca Fixture
  • *
  • 245,920
  • Rate Post
  • Posts: 9,995
Re: VAC wait times
« Reply #55 on: September 02, 2015, 20:49:55 »
Hence the "cumulative" part.  I did in fact have a slip and fall (on ice) during Basic, but it wasn't documented.  The decision is made on several factors (I don't have the paperwork here but I can add to this reply later).

Okay.  Decision based on:

Medical condition arose out of (or is directly connected with) your Reg F service;

And based (again) on: Statement provided, MPRR, PHE on enrolment, medical exams dated (etc), QOL questionnaire.

So, just be as precise and honest as you can.

Seriously, I just went through my release medical and the Doc was bringing up stuff I didn't recall (until after discussion) and things I had never been notified of.  During your service, it's a good idea to get copies of your med docs about every five years or so....
"A good traveler has no fixed plans, and is not intent on arriving".
~ Lao Tzu~

Offline RobA

  • Member
  • ****
  • 1,810
  • Rate Post
  • Posts: 104
Re: VAC wait times
« Reply #56 on: September 03, 2015, 13:52:54 »
Re: wait times.

I had an application for the PIA for a very long time. My case manager told me they were waiting for a medical report from the OSI clinic. Fair enough.

Just wqs speaking to the regular operator at the 1-866 # and figured I'd ask her if that report had come in. At first she said no but then did some digging around. Apparently the system is somewhat complex. Eventually she found the report, sent in in July, "tucked away" somewhere.

She explained that case managers don't often have to "dig around" like the phone operators and as such they can sometimes find things that the case manager can't.

So maybe worthwhile to call them.instead of the case manager all the time.

Offline blackberet17

  • "The standard you walk past, is the standard you accept." - LGen David Morrison, Chief of Army, Australia
  • Army.ca Subscriber
  • Full Member
  • *
  • 12,080
  • Rate Post
  • Posts: 497
Re: VAC wait times
« Reply #57 on: September 03, 2015, 14:39:06 »
Thanks guys.  And the change from life time pension to lump sum, that was part of the original plan by the LPC not something added on by the CPC once in government later ?

It was part of the original plan. It was all part and parcel of the NVC. The idea was to transition away from life-time monthly payments to the lump-sump benefit. As noted above, the Liberals (party in power at the time) were behind the original writing/drafting of the NVC, which was supported by all parties in government...and yes, certain Veterans' organizations (most of whom will swear until they are blue in the face they didn't agree with some/all of the NVC and it was forces upon them).

The Liberals lost the next election, the Conservatives took over, and have since taken the quote-unquote credit for bringing the NVC into being.
« Ne vous occupez pas d'eux; ils ne savent pas tirer. [...] Il y a des ennemis devant nous, derrière nous et sur nos flancs. Il ne reste qu'une place sans danger, soit vers l'objectif. » Paul Triquet, VC

Offline BinRat55

    ???

  • Army.ca Veteran
  • *****
  • 19,970
  • Rate Post
  • Posts: 1,127
  • Lead by example.
Re: VAC wait times
« Reply #58 on: September 04, 2015, 09:02:28 »
Re: wait times.

I had an application for the PIA for a very long time. My case manager told me they were waiting for a medical report from the OSI clinic. Fair enough.

Just wqs speaking to the regular operator at the 1-866 # and figured I'd ask her if that report had come in. At first she said no but then did some digging around. Apparently the system is somewhat complex. Eventually she found the report, sent in in July, "tucked away" somewhere.

She explained that case managers don't often have to "dig around" like the phone operators and as such they can sometimes find things that the case manager can't.

So maybe worthwhile to call them.instead of the case manager all the time.

So... case manager? We have case managers? How do I know who MY case manager is? Are we talking about the same thing here? Forgive me, I'm a little confused... And these case managers / 1-866 operators... they can tell you what they are waiting for to go to decision? How do you know all this? Do others know this?

Not trying to be rude, but information for me can be dangerous, but lack of information is even more dangerous!
Never interrupt your enemy while he is making a mistake - Napoleon Bonaparte

Offline Teager

  • Sr. Member
  • *****
  • 36,145
  • Rate Post
  • Posts: 701
    • Canada For Victory
Re: VAC wait times
« Reply #59 on: September 04, 2015, 13:07:11 »
So... case manager? We have case managers? How do I know who MY case manager is? Are we talking about the same thing here? Forgive me, I'm a little confused... And these case managers / 1-866 operators... they can tell you what they are waiting for to go to decision? How do you know all this? Do others know this?

Not trying to be rude, but information for me can be dangerous, but lack of information is even more dangerous!

Case managers are assigned to veterans that have more serious injuries/illness or are needing or on a rehab plan.

When you call the main VAC line you can ask them to look at the status of your application.

Offline BinRat55

    ???

  • Army.ca Veteran
  • *****
  • 19,970
  • Rate Post
  • Posts: 1,127
  • Lead by example.
Re: VAC wait times
« Reply #60 on: September 05, 2015, 14:09:14 »
Ahhh... Thanks for the info!
Never interrupt your enemy while he is making a mistake - Napoleon Bonaparte

Offline Mediman14

  • Jr. Member
  • ***
  • 2,090
  • Rate Post
  • Posts: 74
Re: VAC wait times
« Reply #61 on: September 05, 2015, 22:25:14 »
Well, where to begin! I submitted my application for OA (disability benefits) in JAN gone, been at stage three since Feb, 7 months later, I finally get my letter. What a surprise. I received a phone call from VAC telling me that they included OA application with the original injury (anterior labral tear) and not to expect anything.
    When open my letter, I went from 5% to 15%. Did they make a mistake? Why tell something different on the phone? Should I call?

Offline blackberet17

  • "The standard you walk past, is the standard you accept." - LGen David Morrison, Chief of Army, Australia
  • Army.ca Subscriber
  • Full Member
  • *
  • 12,080
  • Rate Post
  • Posts: 497
Re: VAC wait times
« Reply #62 on: September 09, 2015, 09:07:09 »
If you are not satisfied with the decision, you can request a Departmental Review. Go through the Bureau of Pensions Advocates to start the process.

There's no way of knowing, really, if they made a "mistake". The person you spoke to on the phone is invariably a completely different person from the one who drafted the decision.
« Ne vous occupez pas d'eux; ils ne savent pas tirer. [...] Il y a des ennemis devant nous, derrière nous et sur nos flancs. Il ne reste qu'une place sans danger, soit vers l'objectif. » Paul Triquet, VC

Offline BinRat55

    ???

  • Army.ca Veteran
  • *****
  • 19,970
  • Rate Post
  • Posts: 1,127
  • Lead by example.
Re: VAC wait times
« Reply #63 on: September 10, 2015, 08:14:11 »
If you are not satisfied with the decision, you can request a Departmental Review. Go through the Bureau of Pensions Advocates to start the process.

There's no way of knowing, really, if they made a "mistake". The person you spoke to on the phone is invariably a completely different person from the one who drafted the decision.

I think Mediman was "pleasantly" surprised and not really wanting to go the Departmental Review route, but wondering if an initial 5% moved UP to a 15% was out of the norm...

My question to Mediman is where did you get the original assessment of 5%? I would hazard a guess (a guess right?) that your original application (anterior labral tear) would have been at 5% and they added something else (i'm sorry I don't know that "OA" means...)
Never interrupt your enemy while he is making a mistake - Napoleon Bonaparte

Offline RobA

  • Member
  • ****
  • 1,810
  • Rate Post
  • Posts: 104
Re: VAC wait times
« Reply #64 on: September 10, 2015, 10:18:42 »
If you are not satisfied with the decision, you can request a Departmental Review. Go through the Bureau of Pensions Advocates to start the process.

There's no way of knowing, really, if they made a "mistake". The person you spoke to on the phone is invariably a completely different person from the one who drafted the decision.

I'm pretty sure they did, since in 2013 my income was $7,000 less then it was in 2012, and 100% of my 2012 income came from earnings loss benefit (the same as 2013). Not sure how I can get $7000 LESS but still be charged a $6000 OVERpayment.

I'll call BPA again though. One final question though: they told me last time that they ONLY deal with appeals for the disability award decision. Not earnings loss, or PIA or CIB or any other benefit.

Was the receptionist wrong?

Offline blackberet17

  • "The standard you walk past, is the standard you accept." - LGen David Morrison, Chief of Army, Australia
  • Army.ca Subscriber
  • Full Member
  • *
  • 12,080
  • Rate Post
  • Posts: 497
Re: VAC wait times
« Reply #65 on: September 10, 2015, 12:03:28 »
My question to Mediman is where did you get the original assessment of 5%? I would hazard a guess (a guess right?) that your original application (anterior labral tear) would have been at 5% and they added something else (i'm sorry I don't know that "OA" means...)

I'd like to know if the 5% was something mentioned over the phone, or actually sent in writing. The OA (osteoarthritis) added on top of the labral tear would mean an increase in symptoms. From this added symptom, it is possible to receive a higher Medical Impairment rating, depending on its effect on your body - in the case of the hip assessment, the range of motion.

http://www.veterans.gc.ca/eng/services/after-injury/disability-benefits/benefits-determined/table-of-disabilities/ch-17-2006#t10
« Ne vous occupez pas d'eux; ils ne savent pas tirer. [...] Il y a des ennemis devant nous, derrière nous et sur nos flancs. Il ne reste qu'une place sans danger, soit vers l'objectif. » Paul Triquet, VC

Offline blackberet17

  • "The standard you walk past, is the standard you accept." - LGen David Morrison, Chief of Army, Australia
  • Army.ca Subscriber
  • Full Member
  • *
  • 12,080
  • Rate Post
  • Posts: 497
Re: VAC wait times
« Reply #66 on: September 10, 2015, 12:09:00 »
I'm pretty sure they did, since in 2013 my income was $7,000 less then it was in 2012, and 100% of my 2012 income came from earnings loss benefit (the same as 2013). Not sure how I can get $7000 LESS but still be charged a $6000 OVERpayment.

I'll call BPA again though. One final question though: they told me last time that they ONLY deal with appeals for the disability award decision. Not earnings loss, or PIA or CIB or any other benefit.

Was the receptionist wrong?

Who is "they"?

If you look at the NVC, (and now we're way off the original topic) disability awards and CIB fall under Section 3. EL and PIA fall under Section 2. The Veterans Review and Appeal Board, while it has the mandate to hear any and all decisions brought before it, can do little to nil in determining EL and PIA. Disability Awards and CIB, however...
« Ne vous occupez pas d'eux; ils ne savent pas tirer. [...] Il y a des ennemis devant nous, derrière nous et sur nos flancs. Il ne reste qu'une place sans danger, soit vers l'objectif. » Paul Triquet, VC

Offline Tcm621

  • Army.ca Subscriber
  • Sr. Member
  • *
  • 4,840
  • Rate Post
  • Posts: 572
Re: VAC wait times
« Reply #67 on: September 16, 2015, 10:11:50 »
So the 4 weeks came and went with no change to my status. I sent them a secure message on Monday and haven't heard a response yet. What do you guys suggest as the next step?

Offline BinRat55

    ???

  • Army.ca Veteran
  • *****
  • 19,970
  • Rate Post
  • Posts: 1,127
  • Lead by example.
Re: VAC wait times
« Reply #68 on: September 16, 2015, 10:30:05 »
So the 4 weeks came and went with no change to my status. I sent them a secure message on Monday and haven't heard a response yet. What do you guys suggest as the next step?

So, 16 weeks from 27 Apr would have put a decision letter in your hands by roughly mid August if I am correct. According to your statement back then (VAC said "Standard processing time has been exceeded in your case...") - is that where the 4 extra weeks comes into play?

They have a few more hours left to respond to you secure email, I would wait to see what they have to say first. If they give you the song and dance once again, I think this is where I would get the ombudsman involved. Keep you timeline crystal clear and all correspondence for them to see. Always cross your "I"s and dot your "T"s...
Never interrupt your enemy while he is making a mistake - Napoleon Bonaparte

Offline Tcm621

  • Army.ca Subscriber
  • Sr. Member
  • *
  • 4,840
  • Rate Post
  • Posts: 572
Re: VAC wait times
« Reply #69 on: September 16, 2015, 15:14:09 »
So, 16 weeks from 27 Apr would have put a decision letter in your hands by roughly mid August if I am correct. According to your statement back then (VAC said "Standard processing time has been exceeded in your case...") - is that where the 4 extra weeks comes into play?

They have a few more hours left to respond to you secure email, I would wait to see what they have to say first. If they give you the song and dance once again, I think this is where I would get the ombudsman involved. Keep you timeline crystal clear and all correspondence for them to see. Always cross your "I"s and dot your "T"s...

The 4 extra weeks was there response to the first message saying the 16 weeks were exceded. I figured the ombudsman was the next step. I'll give the Ombudsman's office a call if I don't have an appropriate response by the end of the week.

Offline Tcm621

  • Army.ca Subscriber
  • Sr. Member
  • *
  • 4,840
  • Rate Post
  • Posts: 572
Re: VAC wait times
« Reply #70 on: September 16, 2015, 17:40:57 »
This seem like a form letter to anyone else?

Quote
We apologize that it is taking longer than expected to provide
you with a decision. At present, we have a higher than normal
volume of applications to process. This is temporary. We had
expected to provide you with a decision on your application within
the 4 week time line, unfortunately we did not meet that benchmark.
I have forwarded your email to the appropriate area of the Department
in hopes that your claim can be completed as soon as possible.
Once again, we apologize for the delay and we thank you for your
patience.

Offline Teager

  • Sr. Member
  • *****
  • 36,145
  • Rate Post
  • Posts: 701
    • Canada For Victory
Re: VAC wait times
« Reply #71 on: September 16, 2015, 18:43:11 »
This seem like a form letter to anyone else?


That sounds like the response when you call a phone or Internet company. All my applications are past the timelines so I guess there pretty busy or maybe this is the norm and the "higher than normal applications to process" will be used more. Also maybe the CIB and lifting of PIA restrictions is the reason staff are more busy. I have a feeling the adjudicaters are swamped as there just doesn't seem to be enough of them.

Offline BinRat55

    ???

  • Army.ca Veteran
  • *****
  • 19,970
  • Rate Post
  • Posts: 1,127
  • Lead by example.
Re: VAC wait times
« Reply #72 on: September 16, 2015, 20:12:07 »
You know, i've always thought I would be interested in working at VAC. They should put a call letter out looking for those of in uniform about to take it off. We bring a lot to the table I would think.

That, and I hear Charlottetown is a very pretty city...
Never interrupt your enemy while he is making a mistake - Napoleon Bonaparte

Offline ArmySailor

  • :D
  • Full Member
  • *****
  • 27,580
  • Rate Post
  • Posts: 395
  • Living for the good times....
Re: VAC wait times
« Reply #73 on: September 16, 2015, 20:45:14 »
They just had a massive hiring across Canada for several pools (CM/Client Service Agent/Disability Adjudicator) - I would expect it takes some time to get people on board and up to speed.

Offline Mediman14

  • Jr. Member
  • ***
  • 2,090
  • Rate Post
  • Posts: 74
Re: VAC wait times
« Reply #74 on: September 17, 2015, 19:46:41 »
I think Mediman was "pleasantly" surprised and not really wanting to go the Departmental Review route, but wondering if an initial 5% moved UP to a 15% was out of the norm...

My question to Mediman is where did you get the original assessment of 5%? I would hazard a guess (a guess right?) that your original application (anterior labral tear) would have been at 5% and they added something else (i'm sorry I don't know that "OA" means...)



OA meaning Osteoarthritis. You pretty much nailed it. The 5% was from the labral tear, the other 10%, I think it's from the OA but I'm not sure as the letter does not really say that except they just grouped them together. Just wanted to make sure that this is the norm...