Author Topic: VAC wait times  (Read 101877 times)

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Offline Teager

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Re: VAC wait times
« Reply #300 on: May 03, 2019, 16:36:41 »
Strange I submitted a claim 21 March 2019 it showed up about 3 1/2 weeks later at step 2 however VAC has all my medical info there's nothing for then to request document wise.

Offline upandatom

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Re: VAC wait times
« Reply #301 on: May 06, 2019, 17:14:01 »
Looking for some info guys.

Osteoarthritis.

I have roughly nine or ten different locations. I can file for each individually, or use their 5 and more application.
Anybody have to decide this before?  Any idea if it makes a difference which one is used?

Cheers

Prepare for a hard fight with this, hopefully it clearly states in your medical records of a history. I am still fighting with them on mine, as the medical records in french state one thing, and in english its another.
I am McLovin

Offline Kokanee

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Re: VAC wait times
« Reply #302 on: May 06, 2019, 18:20:48 »
Submitted a claim for APSC on 1st of April, and it's still in "Step 1". Nice to see VA is letting it age appropriately on someone's desk...
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Offline Mediman14

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Re: VAC wait times
« Reply #303 on: May 09, 2019, 09:51:43 »
Strange I submitted a claim 21 March 2019 it showed up about 3 1/2 weeks later at step 2 however VAC has all my medical info there's nothing for then to request document wise.
I submitted a claim in Feb 2019, three weeks later, it is at stage 3! The only thing I did was that supplied my own medical information ( I asked Med Records for copies) with the application . However, saying that, I have another application at stage 3 at 50 weeks now.

Online Rifleman62

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Re: VAC wait times
« Reply #304 on: May 09, 2019, 09:59:21 »
They are on Oct 17 claims according to correspondence received yesterday.
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Offline meni0n

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Re: VAC wait times
« Reply #305 on: May 09, 2019, 11:46:03 »
I got a claim sitting at Stage 1 since December.... That means the clock didn't even start and it's been over 4 months....

Offline Mediman14

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Re: VAC wait times
« Reply #306 on: May 09, 2019, 18:39:43 »
For Reassessments, I was told by VAC today via phone, they are working on April 2018, apparently the VAC site indicates the reassessments are at 15 weeks!!

Offline Tcm621

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Re: VAC wait times
« Reply #307 on: May 10, 2019, 13:57:55 »
For Reassessments, I was told by VAC today via phone, they are working on April 2018, apparently the VAC site indicates the reassessments are at 15 weeks!!

There must be a bug in their system that substitutes 'weeks' for 'months'. I mean... There is no way VAC would lie to use, right guys?😂

Online kalobis

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Re: VAC wait times
« Reply #308 on: May 22, 2019, 12:27:04 »
So, last anyone heard they were working on files from October of 2017. Do we think they are catching up or falling further behind?

The 'Wait time' tool seems to indicate that they are catching up, but there is absolutely no way that tool is accurate.

Offline Tcm621

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Re: VAC wait times
« Reply #309 on: May 22, 2019, 16:25:51 »
So, last anyone heard they were working on files from October of 2017. Do we think they are catching up or falling further behind?

The 'Wait time' tool seems to indicate that they are catching up, but there is absolutely no way that tool is accurate.

Based on what research I have been able to do, they have steadily been falling behind. I sent a letter to my MP a few weeks back, regarding the inability of VAC to complete files in a timely manner. In it I mentioned the fact that my 60 week file is still 20 weeks away from being looked at. There is is no way the average time is 36 weeks (or what ever) if they are working on files in sequential order by date. if they are working on Oct 17, then the wait is in the neighborhood of 80 weeks. Either they are lying about the average, the files they are working on or the order in which they complete them. All three of those facts can't be true at the same time.

Offline Mediman14

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Re: VAC wait times
« Reply #310 on: June 03, 2019, 13:26:50 »
The Correspondence I received today as of 1415, VAC is working on May 2018 claims for reassessments. I asked the VAC representive if the Wait times are accurate, according to the VAC representive they are. I asked her how they are getting the time lines if they are working on May 2018 files. "No response". 
   I further asked when should I apply for the Rehab program and the career impact allowance if I will be released in Sept. The response was early Oct. Does this sound right?

Offline Teager

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Re: VAC wait times
« Reply #311 on: June 03, 2019, 16:14:16 »
The Correspondence I received today as of 1415, VAC is working on May 2018 claims for reassessments. I asked the VAC representive if the Wait times are accurate, according to the VAC representive they are. I asked her how they are getting the time lines if they are working on May 2018 files. "No response". 
   I further asked when should I apply for the Rehab program and the career impact allowance if I will be released in Sept. The response was early Oct. Does this sound right?

You can apply for it the day your no longer in the CAF. With how long things take no sense in waiting.

Offline Tcm621

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Re: VAC wait times
« Reply #312 on: June 03, 2019, 17:02:12 »
I asked the VAC representive if the Wait times are accurate, according to the VAC representive they are. I asked her how they are getting the time lines if they are working on May 2018 files. "No response".

I wonder if anyone has brought this up with the Ombudsman? There is a lot that he has no influence over but this seems like something he could get fixed. I know it looks bad when they show a year plus as an average wait time but, if its the truth, just let us know so we stop bugging you. I ask every month and I always get the same answer. They claim a 36 week(ish) average in the same message they are telling me they are working on files from 15 months ago.

Offline Wolfeyez

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Re: VAC wait times
« Reply #313 on: June 07, 2019, 19:49:39 »
So, in April 2019 they mentioned they are working on claims from October 2017. in June 2019, they say the exact same thing, they are working on claims from Oct 2017. Not too sure regarding the accuracy of the information they are telling us...
« Last Edit: June 07, 2019, 19:55:06 by Wolfeyez »

Online kalobis

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Re: VAC wait times
« Reply #314 on: June 08, 2019, 11:04:46 »
"Never attribute to malice that which is adequately explained by stupidity".
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Offline meni0n

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Re: VAC wait times
« Reply #315 on: June 09, 2019, 10:04:16 »
I got two secure messages about 4 months apart that state they're working on July/August 2018...

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Online kalobis

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Re: VAC wait times
« Reply #316 on: June 09, 2019, 13:58:24 »
It is possible that with the roll out of the PFL and all the changes that took place 1 Apr 19 as well as new software, etc. they had to stop working on everything in order to get training done.

I mean, clearly that is not ideal, but its a possibility.

Offline Tcm621

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Re: VAC wait times
« Reply #317 on: June 09, 2019, 23:30:49 »
"Never attribute to malice that which is adequately explained by stupidity".

That is usually my default response but at this point they are saying too many conflicting things, often in the same email. They claim an average time of
36 weeks yet will tell you that they process claims chronologically and they are 60 weeks behind. Both of those things can't be true.


Offline meni0n

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Re: VAC wait times
« Reply #318 on: June 10, 2019, 08:25:49 »
That is usually my default response but at this point they are saying too many conflicting things, often in the same email. They claim an average time of
36 weeks yet will tell you that they process claims chronologically and they are 60 weeks behind. Both of those things can't be true.
Isn't the wait time just an average of how long it took to process all claims in the past 12 months?

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Offline Tcm621

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Re: VAC wait times
« Reply #319 on: June 13, 2019, 00:56:08 »
Isn't the wait time just an average of how long it took to process all claims in the past 12 months?

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Sure but accord to VAC are working on files from 2017 still and they are done in order of arrival. They can't have an average of 36 weeks if they are working on files from 80 weeks ago.

Offline meni0n

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Re: VAC wait times
« Reply #320 on: June 21, 2019, 19:50:09 »
How's everyones times going lately? I got a claim at stage 1 since December 2018 and haven't heard anything yet about a reassessment I requested about a month ago.

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Offline Declajaz

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Re: VAC wait times
« Reply #321 on: June 22, 2019, 06:08:02 »
I have a reassessment that has been at stage 3 since the first week of January. I put it in early last fall. It took them almost 4 months to go from stage 1 to stage 3 after my medical questionnaire was completed by my Doctor and submitted. Now ive been sitting at stage 3 for 24 weeks. According to their tool average wait times for a reassessment  are flip flopping between 14 or 15 weeks. Nkw this is still pretty quick because reassessments go much faster than first time claims. Just not near as quick as they advertise, and when I call and ask if there is movement on my file because im almost 10 weeks over the average i get the old "try calling next week and we might have more information for you line, they should complete it soon!"
As for first time claims, I have one I put in on the same day as my reassessment. Its still at stage one, almost 40 weeks later. That one Im they said I should be expecting to have it looked at closer to Dec of this year.
« Last Edit: June 22, 2019, 06:11:44 by Declajaz »

Offline Fishbone Jones

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Re: VAC wait times
« Reply #322 on: June 22, 2019, 10:20:20 »
Two claims, March 27/19. Haven't been looked at yet. Still Stage One.
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Online Rifleman62

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Re: VAC wait times
« Reply #323 on: June 22, 2019, 11:13:08 »
Have you noticed:

Step 2 means we will review all of the information obtained in support of your claim.

We are reviewing all of the information obtained in support of your claim. We strive to provide a decision within 16 weeks, however, we are currently experiencing a higher than normal volume of applications.

Step 3 means your claim will be at the decision making level. Wait times will now come into effect during which time VAC will adjudicate your application and a decision will be made.

Reassessments are quick: NO.
« Last Edit: June 22, 2019, 11:23:19 by Rifleman62 »
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Offline Declajaz

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Re: VAC wait times
« Reply #324 on: June 22, 2019, 13:28:59 »
Have you noticed:

Step 2 means we will review all of the information obtained in support of your claim.

We are reviewing all of the information obtained in support of your claim. We strive to provide a decision within 16 weeks, however, we are currently experiencing a higher than normal volume of applications.

Step 3 means your claim will be at the decision making level. Wait times will now come into effect during which time VAC will adjudicate your application and a decision will be made.

Reassessments are quick: NO.

By reassessments being quick I meant in relation to first time claims. Compared to those they are much, much faster. I expect it to be years (already been 40 weeks and still at step 1) start to finish for my first time claim i put in last fall, and just months for my reassesment (40 weeks total with 24 of it being at step 3). But you are right still not actually "quick".

My experience has been that the wait time tool is garbage and does not actually give even close to accurate information. And that the front line employees (while they try their best to be helpful) really do not have much more knowledge about your claims then the VAC app can give you.
I call every so often to make myself feel better, but to be honest I know they will not actually give me any information that I already do not know. At least in the last 7 years or so dealing with VAC that has been my experience.