You may qualify for an Exceptional Incapacity Allowance (EIA) if you are in receipt of:
•a Disability Pension for condition(s) that total 98% or more; OR
•a Disability Pension and a Disability Award for conditions that total 98% or more; OR
•a Disability Pension and POW compensation that total 98% or more; AND
•you have an exceptional incapacity that is a result of, in whole or in part, the condition(s) for which you are receiving a disability benefit.
Disability pensions are under the Pension Act; Disability Awards are under the Canadian Forces Members and Veterans Re-establishment and Compensation Act (aka NVC).
If you are in receipt of Disability Award(s) ONLY, you are not eligible for EIA.
As Teager notes, there have been changes to PIA. This is what is currently posted on the site, not yet changed to reflect the Minister's announcement in this regard:
You may qualify [for PIA] if you have:
•a severe and permanent impairment for which you have received a disability benefit, and
•a VAC-approved application for rehabilitation services.
PIA supplement
If VAC has designated you as totally and permanently incapacitated, you may also qualify for the Permanent Impairment Allowance supplement.
The Web site also mentions you can submit the application by mail if needed. I'm surprised they said flat out no to getting a CM, however...I know they're in short supply, even with the promise to hire more, but...