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Army.ca Privacy Statement
Publication Date: 22 April 2001
Updated: 23 May 2001 - Updated mailing list removal procedure
Updated: 03 Nov 2001 - Added COPPA Information
Updated: 22 Nov 2001 - Added Usage Collection Information
Updated: 05 Oct 2002 - Removed Mailing List Information
Updated: 17 Mar 2003 - Updated Advertising Information
Updated: 23 Oct 2003 - Updated to reflect Army.ca site name
Updated: 19 Dec 2003 - Users under 12 are no longer permitted
Updated: 05 Nov 2004 - Updated to reflect new software and practices
Updated: 24 Aug 2009 - Updated contact information
Updated: 04 Sep 2010 - Included information on Facebook accounts
Updated: 11 Jun 2014 - Updated to include CASL (Canadian Anti-Spam Law) compliance
Army.ca respects your privacy. That's why we have created this
Privacy Statement to explain how and why we collect certain information
online, and how we use that information. This statement also explains
how you can prevent collection of certain information about yourself, if
you choose. Please take a few moments to read our Privacy Statement.
This statement applies to information we collect from visitors to the Army.ca Web site.
Right to Change Policy
As Army.ca is constantly innovating and enhancing the services it
provides to its users, this Privacy Statement will also continue to
change to match the services we make available. As such, we reserve the
right to change this statement to match the services we provide. If we
make any material change to this statement, we will change the date at
the top of this statement to reflect the effective date of the change.
When you visit our site or use our services, we encourage you to check
the date of this Privacy Statement to ensure you are aware of any
However, regardless of how this Privacy Statement may change or
evolve over time, Army.ca will not collect or maintain your private
and personally identifiable information without your consent. Further,
if you consent to give us your personal information, we will keep it
confidential and will not sell, license or disclose your personal
information to any third party without your consent, unless we are
compelled to do so under the law or to comply with a court order.
Contact for Privacy Inquiries
If you have any questions about this Privacy Statement or other
questions about privacy on the Army.ca site, please contact:
Chief Privacy Officer
PO Box 144
Port Williams, NS
Or Via E-mail:
Registration on Our Site
Army.ca requires users to register, should they wish to
participate. In order to register, you must provide us with a username
(which does not have to be your real name), password and a valid e-mail
address. This allows us to protect our community from abusive postings
and provides a verifiable point of contact should legal questions arise.
At any time, you have the ability to keep your e-mail address hidden
from other users by selecting that option within your user profile.
Types of Information Collected
Generally, you are free to browse the Army.ca site without
submitting any personal information. We do not collect any of your
personal information (such as a name, address or e-mail address) when
you visit the Army.ca site, unless you register or have registered to
use one of our services or otherwise agree to submit to us such
information. As part of such processes, you have the opportunity to
decline notifications from us regarding information from Army.ca. If
this option is not present, then it will be assumed that you do not wish
to be contacted with this type of information. Types of information
collected on specific services on the Army.ca site are described in
more detail below.
Army.ca collects the following information voluntarily from all
users (including children) who choose to register at this site as a
member. Some of this information must be provided in order to register,
while other items are optional.
To register as a member the following information is mandatory:
When a user registers they choose an option of whether or not to
allow others to have access to their e-mail address. A user may choose
to reveal their e-mail address if they wish to receive e-mail messages
from other users. Or, a person may choose to protect their privacy by
not allowing others to have access to their e-mail address.
- A User ID. This may be a user-chosen "nickname" or a person's real
first name, last name, or any combination thereof. We do not allow
members to use identities that we deem offensive.
- A user-chosen password to access the site. This password can not be
accessed by any other user or site administrator. It is stored on the
server as a one-way hash, and cannot be reasonably reversed to the
original password. We encourage users to choose a password other than
that used for other personal Internet or non-Internet applications or
- An e-mail address. A user may enter any e-mail address they choose
when they register as a member. This can be a e-mail address provided
by their Internet Service Provider, a web-based e-mail address provided
by services such as sympatico.ca, gmail.com, or any other
such provider, or any other e-mail address held by the user.
If a user does not choose to hide their email address, that address is
visible only to other registered members. Site guests and anonymous users
will not be able to see the email address, even if the user chose
to make it visible.
Also, a user may choose to allow Administrators to send them e-mail
messages. Administrators may also send e-mail to members regarding
changes at this site or other news deemed important. If a user has
chosen to allow us to contact
them via e-mail and later wishes to withdraw consent to do so, they can
edit their profile and un-select the option allowing us to contact them.
To do so, visit
The operators of Army.ca do not sell our members' e-mail addresses
or make them available to any other parties.
Optional information is made available to other bulletin or message
board users to foster a sense of community. If you have any concerns
about providing this information, simply leave the fields blank and your
registration will still be processed. When a person registers as a
member, the following information is optional:
All of the above information is collected on our registration page at
The manner of collecting this information is that the user must enter
the information by electronically filling in the boxes on the on-line
- Location where a member lives (City, Province, or Country)
- URL of a member's web site
- Any personal interests that the member may wish to share with others
- A picture, avatar or image, that may be used to "represent" the member
- Military unit
- MOC (military occupation code)
- Custom title
- Local time
- Other notes about the member
- Instant messenger IDs such as those from MSN, ICQ, AIM, Yahoo! etc.
- Personal Signature (A small message that will appear at the bottom of messages that the member posts on this site)
In addition to the information entered by the user, certain usage
statistics are also collected, and optionally, publicly displayed. The
user may decline to have their usage information publicly displayed, by
editing their profile. Typically, these usage statistics display who has
logged on to the site in the last hour, and who has viewed specific
Army.ca does not require any member to disclose more information
than is reasonably necessary to participate in any activities on this
If a user so chooses, they may link their site account to an existing
Facebook account. Doing so will grant the site access to post
information on the user's Facebook wall on their behalf, possibly when
the user is offline. There is no obligation to link a site account to
Army.ca uses browser cookies to facilitate your experience with our
services. These cookies are pieces of information that our server sends
to your browser which it can then store on your hard drive. If you
choose to accept these cookies, they enable us to recognize that your
browser has previously visited and used our site, services and, based on
your browser's previous visits, assist us with tailoring the information
and content you view. An example of the customization allowed by the use
of such cookies is to retain your username and password so you don't
have to re-enter them each time you visit the site. These cookies do not
collect, store or maintain your private, personally identifiable
information. You do not have to accept these cookies to visit or use the
Army.ca site, and you can choose to refuse our cookie, delete our
cookie from your hard drive or turn off the Army.ca cookie at any
Any personal information you provide to us in the course of obtaining
technical support, or asking other questions about Army.ca will be
used only for the purposes for which it was submitted. We may store the
information, but we will not use it for any other purposes or disclose
it to any third parties.
Use and Disclosure of Your Information
Army.ca uses the personal information it collects from forms you
fill out on our site or in our service registrations to:
We use the anonymous information we collect from the other methods
described above, such as cookie information, to collect broad
demographic information about user trends, count the number of users of
our services, and to continue to enhance and improve our services.
- Allow users to access and use our services;
- Supply users with installation instructions, download, access or
use information, and technical support information;
- Provide users of services on our site with information about
enhancements and service changes; and
- Improve our services by using statistical analysis and evaluation
of user data.
We do not and will not disclose your private, personally identifiable
information to any third party for any purpose without your prior
consent. However, Army.ca reserves the right to disclose your personal
information if required to do so by law, or in the good faith belief
that such action is reasonably necessary to comply with legal process,
respond to claims, or to protect the rights, property or safety of the
site owner, users or the public.
All reasonable care is taken by our staff in handling your personal
information to ensure its security both offline and online. It is our
policy to destroy server access and any personal information provided
during the technical support process upon completion of the technical
Changing or Updating Personal Information
If you would like to update or change your user profile on our
message boards, just click here.
If you have questions regarding your information, you can contact our
Chief Privacy Officer at Army
Postings on Message Boards
It is important for you to remain aware that when you provide
personal information (e.g., last name, address, phone number) in a
posting on any message board, that information is available to any other
person or user having access and use of that message board, and may be
used by someone in a manner unintended by you. For that reason, we
discourage you from offering any personally identifying information
within a posting to any message board.
Army.ca & The Children's Online Privacy Protection Act
As part of our compliance with US and international Law: The
Children's Online Privacy Protection Act/Rule, it is necessary for us to
obtain parental permission for all children under the age of 13 to
register as a member.
Army.ca is a site dedicated to The Canadian Army and we are glad to
encourage the next generation of Canadians to take an active interest.
Army.ca is primarily targeted at adults, and as a result, we do not
permit the registration of users under 12 years old.
Army.ca is not necessarily a "family friendly" site, due to the
nature of some of the topics discussed. However, we strive to ensure
that children are not exposed to objectionable material. Unfortunately,
we can not be responsible for content posted on our site that is
objectionable. We allow the posting of army related information, digital
images and links to other web sites. Our policy is that no pornographic
or otherwise offensive material is allowed on the site. (We also run a
profanity filter which eliminates some common profanities, although this
is somewhat limited in it's effectiveness.)
It is possible though for a user to post material in violation of
these rules. We have Administrators and Moderators who make a "best
effort" attempt to review all content posted on our site at various
times every day. When a violating post is noted it is removed or
modified to remove objectionable material. While we attempt to remove
such material as soon as possible, it does not prevent any user from
being exposed to an offensive post prior to it being detected and
removed or modified. The chances of this are minimized because a person
must become a registered member before they can post any material on the
If a member posts objectionable material, these recourses will be
used based on the nature of the offense:
We do not use personal information for any reasons other than to
identify messages posted on this web site and to communicate with our
members. We do not actively use personal information in marketing
ventures. This site contains only military related advertising on it's
general pages. We do not allow advertising for anything pornographic or
otherwise controversial or extreme. We carry advertisements only for
businesses that we believe to be honest and reputable. We do not carry
advertisements that ask a user to spend money on speculative ventures
such as lotteries, gambling, or "get rich quick" schemes. A parent may
also e-mail Army [at] Army.ca
for a list of all businesses advertising on Army.ca at any specific
time, as well as information about they type of business that they are
- A user may be contacted via electronic mail to engage in
conversation with Administrators regarding the matter.
- A user may be suspended from posting messages until such time as
agreement is reached between Administrators and the member regarding
- Administrators may cancel a user's membership.
Any personal information that a child posts on this site is the
responsibility of the parent. We ask that parents advise their children
regarding issues of privacy, and their personal family practices
on-line. We advise our members to use careful discretion regarding
personal information, and not to give out any personal information that
is not necessary in the use of our web site. We are not responsible if a
child voluntarily reveals their name, address, or other personal
information to other users in our message board forums.
A parent may view all posts made by their child on Army.ca if they
know the child's User ID. To view your child's posts, visit http://army.ca/forums/index.php?action=search;advanced
and enter your child's User ID or membership number. Click on "Search,"
and the posts made by the child will be displayed. The parent may click
on any of the links to see not only the posts made by the child, but
also the interactions with other users in regards to the child's posts.
The parent or child may delete any of the posts made by the child if
they know the child's User ID and password. Follow the instructions
above to find the child's posts. If the parent finds a message or
content in a message that should not be present, they may edit the
message to remove, change, or add information, or, delete the message
entirely. To do this, the parent (or child) should locate the message
and note the small icons directly above the individual message, and just
to the right of the date and time of the post. The icon with the paper,
pencil and the word "modify" allows you to edit a message. You
may only edit messages posted by you or your child and you must know the
If you have problems with this process or you believe that someone
has interacted inappropriately with your child on this web site, e-mail
Army [at] Army.ca at
once. Please provide specific details of the problem and copy the URL
(the page's web address) from the top of your web browser and paste it
into your message so we may find the exact page quickly.
If you, as a parent or legal guardian, want to have your child's
membership in Army.ca terminated, e-mail Army [at] Army.ca and
provide the child's User ID and password for confirmation. We would
appreciate any details as to your objection of your child's
participation if you feel that Army.ca is an unhealthy environment for
The Administrator and Chief Privacy Officer is the principal operator
of this web site and has access to any personal information collected
PO Box 144
Port Williams, NS
E-Mail: Army [at] Army.ca
If your child is already a member of Army.ca, e-mail Army [at] Army.ca if you
wish to know what information we have gathered about or from your child.
You must include your child's Army.ca User ID or e-mail address used
to register on our site so we can properly identify them from our
database of members.
In order to protect the privacy of Army.ca members, proof of
guardianship may be required prior to furnising any information.
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