Or, for others seeing this, you can hover your cursor over the toolbar at the top of the screen where there is a "Contact Staff" button which, when you hover over it, will highlight which DS are online at the moment. There is a default "Contact Us" button which I have never seen used, nor do I know where it gets directed... Mike?
Some DS, due to being bombarded with inane PMs from people, have their profiles as invisible, so you might not see our names in the drop down list...
Scott
Staff