I said if there is a cost the family has not been prepared for, he should have contacted someone base-side, like the RMS clerks, to have it taken care of base-side, not grieving-family-just-trying-to-get-through-it-side.
I don't get my info from the wives net, I got mine from the emails received on the DIN, starting with the email regarding the Base Service Center from the chief clerk in 3 RCR which made its rounds all over the CF, and ending with the base wide email "clarifying the facts." ...
The fact is that the Colonel is trying to cover his ass. He doesn't want this to turn around and bite the base legally, and that's his job. This is NOT a reputable business. Soldiers here on the ground will tell you that.