MSI CF 3000-003 - Management of Complaints Related to the Provision of Health C.

[schart28]

In reference to MSI CF 3000-003, there is no indication on the delays one can expect after a complaint has reached the SGCMC (Surgeon General’s Complaints Management Committee).  Does anyone know what delay one can expect?

The revision of my document is dated 13 Nov 2002. Is there a newer version?  I would check on the intranet but I do not have access, as I am on sick leave.

 

[medicineman]

I can't give you a straight answer - however, I'm sure something is being amended as the MSI's are being done away with and changed to something new (to give some staff weenie a job at DGHS I'm sure).  MTF I'm sure.

MM

 

[schart28]

We could get access to these MSI on the internet. Since they restructured the policies they are no longer available. I guess I'll head down to the St Jean library to check this out.

 

[dapaterson]

Interim direction is in Policy number 5020-40, on the DWAN at: http://hr3.ottawa-hull.mil.ca/health/policies/word/engraph/5020-40_e.doc  MSI 3000-003 is no longer in force.

Quickly perusing the document I cannot find the authorised delays.  Sorry I can't be of more help.

 

[schart28]

thanks..