How to Reduce the Risk of PTSD in the Workplace | Darlene Illi | TEDxBearCreekPark
Reducing the risk of PTSD in your workplace can start with a plan. “Don’t wait until it is too late” says Darlene Illi, a 911 Operator for 20 years. In her talk about how preventing the pain of PTSD is far easier than treating the trauma, Darlene shares her P.L.A.N. to help us manage daily stress in our workplaces. We need to widen our view to the many faces that can fall victim to stress related illnesses. Darlene Illi.
That would be stressful. But, the ones I knew did not spend 20 years as 9-1-1 Operators aka Call Receivers.
From Operator / Call Receiver, they became Dispatchers, Patient Safety Advocates ( PSA ), Destination Co-ordinators, Clearing Co-Ordinators, Tactical dispatcher, Out of Town Dispatcher, Seniors, Supervisors, Duty Officers.
Those are just the ones I remember. Probably some new ones since I retired. All were stressful.
But, at least they no longer dealt with the public. Although some seemed to prefer answering calls.
And, if the stress of "the fishbowl" got to be too much, - it did for some - they were transferred out and into another job.