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Veterans Ombudsman on the NVC

The Bread Guy

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From the 'Budman's blog:
.... I want to assure you that the concept of fairness will continue to be central in my discussions with the Minister of Veterans Affairs, other parliamentarians and the Veterans community as my Office prepares for the parliamentary review of the changes to the New Veterans Charter brought about by Bill C-55.

In my opinion, this review, which should be initiated by October 2013, should not be limited only to an examination of the enhancements brought about by Bill C-55. In coming months, I will encourage the Minister and other parliamentarians to broaden the scope of the review to cover critical areas for the successful transition of Canadian Forces members from military to civilian life, namely, financial support, career transition support, and support to families – areas where there are documented deficiencies in terms of adequacy, sufficiency, and accessibility. Rest assured that I will keep you informed and will provide you with more information about the review as we firm up our plans ....
 
The latest from the Veterans Ombudsman on the office's review of the New Veterans Charter:
.... my office last year began a comprehensive examination of the New Veterans Charter in preparation for the upcoming parliamentary committee hearings this fall on the 2011 enhancements to the Charter .... The first result was the April 2013 release of Improving the New Veterans Charter: The Parliamentary Review .... The report focuses on three key transition issues: financial instability and decreased standard of living caused by reduced post-release income and insufficient financial support after age 65; limitations in vocational rehabilitation and assistance support, which can affect second career aspirations and employment options; and difficult family environment situations due to insufficient family support.  I placed focus on these issues because after analyzing over 200 recommendations for improvements to the New Veterans Charter proposed in various reports since 2006; I found that 145 of them concentrated on these three key transition issues. I believe that they need to be addressed urgently because they affect a Veteran throughout his or her life.  The recommendations needed to address these issues are now being finalized by my office. They will appear in an upcoming report to be released at the end of the summer ....
 
..... on the ongoing "review" of the New Veterans Charter:
.... we now have almost eight years of study and testimony concerning the changes needed to the New Veterans Charter with numerous published reports with recommendations. This information has been widely disseminated and distributed throughout the Veterans’ community, so where are we now?

After 15 meetings in this Session of Parliament, the House of Commons Standing Committee on Veterans Affairs is continuing its study of the New Veterans Charter by consulting widely with Veterans, Veterans’ organizations and departmental personnel.  In and of itself, this is a good thing, but given all of the evidence that is available and all of the work that has been done before, I would suggest that it’s time for the Committee to focus singularly and squarely on the solutions to New Veterans Charter problems.

(....)

While it is still difficult to identify whether the Committee is following a structured approach to its review of the New Veterans Charter, I was pleased when at the end of last Tuesday’s hearings the Chair, Mr. Greg Kerr, stated that the Committee would be looking at where it is going in the future. I applaud this because it is very important for Veterans and their families and Veterans organizations to be able to discern clearly the focal point(s) of the hearings, the Committee’s framework for change, and its go-forward timeline.

What is disappointing, however, is the prevalence of party politics around the Committee table. As I have said before and will continue to say again and again, Veterans’ issues are one area that should be above politics.

I cannot emphasize enough that each passing day that the problems I have identified with the New Veterans Charter are not remedied means another day that Veterans and families struggle with the stresses of transitioning from military to civilian life or living their final years without adequate support.

(....)
Here's the Committee's home page, and here's a list of Committee members.

More "No Action, Talk Only"?
 
I thought I was covered if anything happened while in uniform. That has obviously changed. You are not covered so protect your health and safety. Do not take risks as there is no longer a contract of unlimited liability. You and your family will be screwed.  Command better be understanding when they get push back over safety and health concerns.
 
In short, the news is that there has been no progress.

Veterans pensions still under review
Ottawa Citizen
Murray Brewster, The Canadian Press
27 March 2014 

The Veterans Affairs Department is weighing whether federal programs will provide enough of a safety net to keep the most severely injured ex-soldiers from falling into poverty after they turn 65.

Minister Julian Fantino and senior officials have told a Senate committee that concerns about gaps in coverage, raised last fall by the veterans ombudsman, are still under review.

But Fantino suggests some worries may be addressed by a parliamentary review of the new veterans charter, the Harper government's signature legislation that governs the

benefits and entitlement of those who served.

"This is an issue that's on their radar and we hope there's a recommendation that comes forward," he said.

Veterans ombudsman Guy Parent found that hundreds of disabled veterans, most from Afghanistan and recent peacekeeping missions, will be left out in the cold at 65 because they don't have a military pension and will lose some allowances.

Mary Chaput, deputy minister of veterans affairs, says the ombudsman may be on to something, but officials need to study the situation.

"The analysis needs to continue," she said. "I think the ombudsman is on to something here. We've just got to figure out precisely what's the cause of that gap. Is it a flaw in the design of some of our programs that we can fix through eligibility criteria that need to be tweaked?" A calculation of "a certain benefit might need to be adjusted to ensure that this person doesn't fall off a cliff from a government of Canada point of view," Chaput said.

Other existing government programs such as Canada Pension Plan benefits and old age security, are available and officials are looking at how they help these ex-soldiers, she added.

"So, the question is, as some of our programs may cease and these other programs - government of Canada programs - kick in, where does that leave the veteran?" The ombudsman's study last fall compared the old system of compensating veterans under the Pension Act with the New Veterans Charter.

Since its inception in 2006, many veterans have complained the charter is not as generous as the previous system - a notion that is driving a lawsuit by Afghan war veterans.

Parent's actuarial study shows ex-soldiers end up with more money in their pockets before turning 65 than with the checkerboard of pensions it replaced.

But some benefit ends on retirement. And the ombudsman said at the time that it's "not acceptable to let veterans who have sacrificed the most for their country - those who are totally and permanently incapacitated - live their lives with unmet financial needs."

Also, the study found awards for so-called noneconomic benefits, such as payments for lost limbs and trauma, pale in comparison to what was given out before when pensions are stretched over a lifetime.

Parent said the lump-sum payments don't equal what are handed out by Canadian courts in personal injury cases.
http://www.ottawacitizen.com/business/Veterans+pensions+still+under+review/9667121/story.html
 
More "studies" and "analysis" in other words lets come back in another decade and see if this is still an issue. If it is we will continue to "monitor" the problem. Honestly I'm tired of studies. Veterans are probably one group that has been analyzed and studied more than any other group. (Don't know if that's true just feels that way).
 
Actually, VAC adopted Air Canada's motto: Were Not Happy, Until Your Unhappy!
 
The federal Conservative government’s promises to help hurt and disabled veterans will be under the spotlight Tuesday when a parliamentary committee rolls out a highly-anticipated report on recent changes introduced to the veterans’ support system.

The question will be whether the government responds to the committee’s recommendations, and how quickly, or whether it stands by the current system, which has become a lightning rod for veterans’ anger.

What is the New Veterans Charter?

Introduced in 2006 and updated in 2011, the charter replaced the generations-old compensation system for those hurt, disabled or killed in the line of duty. It applies to modern-day vets, such as those who served in Afghanistan. The changes included replacing a lifelong disability pension that was offered to “traditional veterans” with lump-sum payments, and a focus on vocational training to help wounded vets get back on their feet and into the civilian workforce.

How many veterans are affected by the changes?

Approximately 47,000 wounded veterans were receiving a benefit or service under the charter in December, according to Veterans Affairs Canada. In addition, approximately 1,000 Canadian Forces members are discharged from the military due to illness or injury every year, with the majority turning to Veterans Affairs Canada for support.

What are the problems?

The majority of modern vets have benefitted from the changes introduced by the charter. But veterans’ ombudsman Guy Parent, a Senate subcommittee and the Royal Canadian Legion have all warned that some of the most severely injured and disabled veterans are in danger of financial ruin, both now and when they reach old age. There are also concerns that job training services and family supports are not adequate. Some veterans are also angry they cannot receive lifelong disability pensions like previous generations, saying the lump-sum payments amount to significantly less compensation than before. One group of vets has filed a class-action lawsuit against the government in British Columbia court arguing the charter is unfair and discriminates against them.

Why the big deal about this new report?

While there have been numerous studies to this point, the Conservative government has refused calls to immediately address many of the problems until after the Commons’ veterans’ affairs committee has completed its own review.

What will the committee recommend?

Committee sources say the report will largely echo recommendations made by the veterans’ ombudsman last April. That would include making sure all permanently disabled veterans are compensated, providing more financial support for wounded vets past the age of 65, and increasing how much vets can receive while being retrained for the civilian world. The ombudsman also called for better management of job training programs, proper counselling and outreach to families, and providing compensation to spouses or family members who act as the primary caregiver to a seriously disabled vet.

Will the government actually act on the recommendations?

That’s the big question. NDP veterans affairs critic Peter Stoffer and Liberal counterpart Frank Valeriote both say Conservative committee members were co-operative throughout the study, which bodes well. And Valeriote said the recommendations shouldn’t break the bank. While that is likely welcome news for the government, and could give it greater incentive to act, it also probably means the committee is not recommending getting rid of the lump-sum awards and bringing back the disability pension. The government will likely have until the fall to respond.

lberthiaume(at)ottawacitizen.com

http://ottawacitizen.com/news/national/report-on-veterans-charter-to-urge-improvements
 
Bumped with the latest from the Vets Ombudsman - here's what should be done (executive summary of full report) -- highlights mine:
VAC provides two types of financial benefits to compensate for the effects of service-related disability or death: economic benefits and non-economic benefits. These benefits have different purposes and achieve different outcomes. Economic benefits are designed to compensate for the monetary impacts of illness, injury or death, such as loss of salary, loss of earning capacity and various expenses. Economic benefits provided by VAC include the Earnings Loss Benefit (ELB) and the Permanent Impairment Allowance (PIA), among others. These types of economic benefits have been reviewed by the Veterans Ombudsman in the past, and are not discussed in this report.

Non-economic benefits, which are the subject of this report, are non-taxable, lump-sum or periodic payments that compensate for the non-monetary impacts of illness, injury or death, such as loss of or diminished body function, pain and suffering, emotional distress, limitations on daily activities, impact on quality of life, and loss of companionship and guidance. In civil litigation cases involving personal injury, this type of compensation is referred to as non-pecuniary or general damages – money awarded to a plaintiff to provide reasonable solace for his or her intangible losses.

An analysis of compensation for non-economic loss is inherently challenging because of the ambiguous nature of non-economic loss. Unlike economic loss where one can calculate the income lost or one’s out-of-pocket expenses as a result of an illness or injury, it is challenging to establish a benchmark with respect to non-economic loss. Justice Dickson described the ambiguity inherent in compensating for non-economic loss in the Supreme Court of Canada decision in Andrews v. Grand and Toy Alberta Ltd., where he stated that:

    “…The monetary evaluation of non-pecuniary losses is a philosophical and policy exercise more than a legal or logical one. The award must be fair and reasonable, fairness being gauged by earlier decisions; but the award must also of necessity be arbitrary or conventional. No money can provide true restitution…”

The purpose of this report is to assess the fairness of compensation provided under the NVC for non-economic loss and to compare this to what other Canadians can receive. The report compares the benefits provided by VAC to the compensation provided to other Canadians by Canadian federal and provincial/territorial programs and by the Canadian courts.

In addition, the report reviews what other Allied countries provide to their armed forces members and Veterans, and their survivors, for the non-economic effects of service-related disability or death. It is challenging, however, to compare the benefits provided to Canadian Veterans to what other countries may provide to their Veterans. There are many differences among the various countries, including: how benefits are delivered; service-delivery approaches; eligibility criteria; payment schemes and monetary amounts, and therefore benefit-to-benefit comparisons are not easily made. Every country designs its programs to meet its own needs, national imperatives and economic realities, and programs take into account external factors such as cost of living, availability of other Government programs and the economic environment. As a result, Allied country compensation schemes should not be used as a benchmark for assessing how well Canadian Veterans are compensated for non-economic effects of disability or death.

There are differences between how VAC compensates CAF members and Veterans for the non-economic effects of disability and how provincial/territorial Workers Compensation Board (WCB) benefit programs compensate individuals for the non-economic effects of work-related permanent impairment. While the WCB programs generally compensate for the effects of permanent impairment of a body part or function, every program provides compensation for non-economic loss in a different way using a variety of assessment tools, and different benefit calculation methodologies and compensation amounts.

Furthermore, there are also a number of differences between how VAC compensates CAF members and Veterans for the non-economic effects of disability and how Canadian courts award damages for personal injury. While VAC uses a systemic and legislated approach to awarding compensation, the courts have flexibility to make determinations regarding the amount of non-pecuniary damages that are awarded for injury based on the unique factors in each case. However, both VAC and the courts have an upper limit (approximate limit for the courts) for the amount of compensation that can be awarded for non-economic loss or general damages. Unlike the courts however, a CAF member or Veteran can appeal the amount of compensation awarded for non-economic loss and can ask for a reassessment should their illness or injury worsen. There is no recourse within the courts once a settlement has been reached.

The report uses the Veterans Ombudsman’s measures of fairness – adequacy, sufficiency and accessibility – to analyze the fairness of NVC compensation provided by VAC to disabled CAF members, Veterans, and survivors for non-economic loss. When the Disability Award is analyzed in this manner and is compared to how other Canadians are compensated for the non-economic effects of impairment/injury, the award paid to a maximum of $360,000 is considered to be fair.

However, when this fairness lens is applied to other non-economic benefits provided by VAC, two inconsistencies are apparent. First, disabled CAF Veterans covered under the Pension Act are compensated for the non-economic effects of exceptional incapacity, while disabled CAF Veterans covered under the NVC are not. Second, compensation for death under the NVC is different depending on the marital status of the CAF member.


The report makes three recommendations to address these inconsistencies. First, Veterans (and their survivors) should be compensated under the NVC for the non-economic effects of exceptional incapacity. Second, the criteria to qualify for compensation for exceptional incapacity should not be based on a specific minimum disability percentage. Third, a designated family member of a single CAF member with no dependent children who dies in service to Canada should be permitted to apply for the Death Benefit.

By addressing these three recommendations, VAC will provide fair compensation to CAF members, Veterans, and survivors for non-economic loss.
OK, Team Red -- let's see what happens next ... :pop:
 
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