Started my career in management at Canada Post in the late 80s. Left, came back in the late 90s as a consultant and then rejoined management for a few years before leaving again in 03. These changes are long overdue and, indeed, management has tried to implement them before on more than one occasion. They are perennially caught between the rock of CUPW and the hard place of politics.
Want to close rural post offices? Try telling that to the local MP. Worse yet, trying telling that to the Centre when in many communities in QC the post office is flying the only Canadian flag for miles around.
And CUPW? Probably the most unreconstructed Marxist union in the country, with a firm belief in the concept of the workers controlling the means of production. Absolutely no concept of working with management to solve problems. Or if anyone was bold enough to try, the hardliners would jump on them. There is absolutely no concept of adapting to compete.
I live in a village in Ottawa with a rural post office. Before the Covid-induced proliferation of delivery services I used to dread ordering something that would be delivered by Canada Post. If I wasn't home for the delivery or it was too big to fit in the community mail box, the parcel would go to the rural post office for me to pick up. It's open from 8:30 to 5:30 except for an hour at lunch and then again Saturday morning. On the other hand a 10 minute drive into Orleans takes me to a post office counter at Shoppers that's open until 8pm weekdays and on Saturday and Sunday.
This is a sunset industry that should probably have been privatized 20 years ago when it still had some enterprise value.