Canada Post Woes (merged)

[lenaitch]

Well, if you have no idea what your customer wants because you don't survey them, and no data related to how much it costs to provide a variety of services because you haven't done the business case analysis work, then you can't make any informed decisions.

My guess is they've done some of that but it's been futile because up to this point: Sacred Cow.

Perhaps. Seeing as everything is centrally sorted electronically now, the two streams would require unique identifiers to be created and programmed in on a national basis. Something like separate postal codes.