Not sure why they said to anyone that its in the pile etc.....
this is what i was told when enquiring....
"Due to the excessive volume of PDF files being sent we are requesting that if you have any more than 5 files to send that you send them via mail. This will greatly increase the amount of time the audotors have to review files and ultimately decrease wait times. Your cooperation is greatly appreciated.
You have reached the DMCA 4 PIL Team. Due to the high volume of emails we receive, it may take a few days for our staff to respond. Please be patient your email will be responded to. Please note that we are unable to provide information regarding the status of your file or date of payment and these requests will go unactioned. Thank-you."
"
Due to the high volume of files we have received (over 42,000 and counting) we are unable to provide updates as to the status of files. Files are being audited based on the date the file has been received by the DMCA 4 PIL Team in Ottawa. We are working on files that were received in January. It is important to note, that files requiring archives access, and/or back and forth to the units for missing substantiating documentation require more time to complete the audit.
PARA 7 of CANFORGEN 241/12 CMP 115/12 122017Z DEC 12
States: NO INFO WILL BE PROVIDED REGARDING THE STATUS OF A MEMBER S FILE OR DATE OF PAYMENT
For payments of 100% or for those with mixed service payments began the same time as the less than 50% on April 2, 2013.
To date we have sent for payment approx 3,500 files."
anyone else have any info to add?