City Council sets transit policies and guides the implementation of service. The Director of Transit Services is responsible for operating the transit system within the set policies and budgets, and reports to the Deputy City Manager, Planning, Transit and the Environment (PTED), who in turn reports to Transit Committee and Council. Nine members of the Council are appointed to the Transit Committee which meets semi-monthly.
As a public enterprise operating on behalf of the citizens of Ottawa, all decisions receive public scrutiny. Council and Transit Committee meetings at City Hall are open to the public.
Every effort is made to incorporate public opinion when policies are developed. Customers are frequently asked for their ideas about transit service; the annual service plan is prepared in consultation with the public, employers, school boards, community groups, associations and transit employees.
OC Transpo is committed to responding to the diverse and changing mobility needs of customers and new trends and developments in transit, in partnership with the community.