Have you selected a program and submitted the forms for the programme? What are you trying to get from VAC directly?
The program doesn't require direct contact with VAC unless there is some question about eligibility. Myself and a friend just fired in the forms through MyVAC. We had to do some research and talk to the school to get details on courses per semester and current costs. Just added 10% to the yearly cost for years 2, 3 ,4.
My wife had to provide UER and employment record to prove her time in the reserves were enough, once that was done all was good.