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Disillusioned

Harley52

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I applied for the Exceptional Incapacity Allowance over 5 months ago and on MyAccount the wait time shows 5 weeks. I have phoned and emailed VAC on numerous occasions and the response is always "In Progress."  What am I missing and why am I disillusioned?  Any recommendations on how I can expedite the process.  Thank you
 
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