Yeah, DB is having 'issues'....
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Over a third of Deutsche Bahn long-distance trains late – DW – 01/04/2025
Long-distance trains continued to face severe punctuality issues in 2024, with Deutsche Bahn saying it has drafted an "action plan" to combat delays. Regional trains, however, were much more reliable last year.www.dw.com
Issues by European standards.... In Spain, their service gets partially refunded for being an hour late and fully refunded for 90 mins late:
- The tickets for all of our commercial trains(AVE (high-speed), Avlo, Alvia, Euromed, Intercity and Long Distance trains) are subject to the following compensations:
- Delays of 60 minutes or more: 50% reimbursement
- Delay of over 90 minutes: 100% reimbursement
Here's Deutsche Bahn:
Compensation in the event of late arrival at the destination station
- If your arrival at the destination station is delayed by 60 minutes or more, you will receive compensation of 25% of the price paid for a single ticket
- If your arrival at the destination station is delayed by 120 minutes or more, you will receive compensation of 50% of the price paid for a single ticket
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Your rights as a rail passenger
Here, Deutsche Bahn customers can find all the regulations on passenger rights in rail transport.
By comparison, here's VIA where your train has to be 4 hrs late to get a full refund:
- Late train in the Quebec-Windsor Corridor:
- Delay over an hour and under four hours: 50%
- Delay of four hours or more: 100%
- Train replacement with an alternate mode of transportation: 50%
- Re-accommodation onto another train departing at a different time: 50%
Delay compensation - Late train travel credits | VIA Rail
VIA Rail offers travel credits for delays exceeding one hour or trips replaced by alternate transportation. See conditions that apply.
But DB in Germany does have issues (relative to peers in Europe) because they've underinvested (again relative to peers).