They overestimated the work saving of their regulatory changes and they had teams in Ottawa making decisions with very little ground knowledge, hence we were forced to lay off a exceptional employee and keep a problematic one one. They also laid off our only GIS tech which became a major issue for our modernization project to include GIS into our database. One thing I liked and needs to be done at the Provincial and Municipal level was 1 regulation had to go, to introduce a new one.