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Basically he is saying that constantly improving quality of the product is the main task of the upper management of a company. He had studied the Japanese post war corporate world after all.
It’s “Kaizen” that you’re referring to. Something that when I worked in Boston for a large US firm back in the late 90’s was all the rage. ‘Small, constant change for the good.’ Something that I tell my kids to focus on - try for constant small improvements.
![Wink ;) ;)](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f609.png)
It’s “Kaizen” that you’re referring to. Something that when I worked in Boston for a large US firm back in the late 90’s was all the rage. ‘Small, constant change for the good.’ Something that I tell my kids to focus on - try for constant small improvements.