Here's the problem: someone in NDHQ, someone important and someone who actually cares ~ say the VCDS, see this and says to the three or four striper who runs his "office," his Chief of Staff, "What the hell is gong on. Get the right people to tell me how this lad got into this mess and how we're going to help get him out."
The COS gets on with it: a few urgent memos (e-mails, now, I suppose) are fired off and a 20 minute block is cleared on the VCDS' calendar for a day a week or so from now.
Meanwhile new crises (and they all feel like real crises in the hot-house environment of the 13th floor of Fort Fumble) pop up ~ several a day ~ which demand the attention of the VCDS and his COS.
A week or so later a briefing team arrives in the VCDS' ante room ~ they are nowhere near as busy as he is and they have prepared a soothing, plausible, fact filled briefing ~ signed off by two or three two stars and an ADM or two ~ that will explain that there are systems in place, not perfect, but really quite good, and the CF member in question has some problems of his own making and he has failed to use the system properly and, anyway, there are detailed staff studies underway which will, almost certainly, come up with even better systems but NDHQ, indeed the whole Government of Canada, cannot down tools and fix one problem ... and, and. and ... nearly ad infinitum.
Just before the briefing is due to end the COS will whisper that the DM wants to see the VCDS ASP about another, even more serious problem, so the one, important question the VCDSC was about to ask ("How can we help this guy, now?") will fall by the wayside. The VCDS will, almost absent mindedly thank the briefers and will hustle down the hall to deal with the next issue.
Everyone, including the VCDS' COS will put a check mark in the boxes saying "Problem Seen," "Briefing Given," and "Problem Solved."